Anonymous
map-marker Brooklyn, New York

Repair

I have Brazilian cherry floors and have a section maybe 6by 9 that has deep scratches because of the bed I need to know if I sand it where to get the same stain. Can someone please get back to me. My email is manish2425@***.com
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Joseph S Hlh

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Verified Reviewer

Brazilian cherry

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3rd time I purchased this productfirst time great 2 nd time not great- 3 rd time poor. Where is the reddish wood that is displayed on showroom floor? Its gone and what is left is uniform and not good. My guess is you culled it out and sold off the best looking wood at higher prices. I feel as I have been ripped off. Next time I inspect the boxes b-4 I buy. Bait and switch- bait and switch. I had to go back to that store to buy some nails today and I told your sales people that,if they value their customers, have them inspect the boxes before they buy because the colors do not at all resemble what is on the display floor. And that is a fact. There is almost no red color at all in the wood I bought. 16 boxes in all. Disappointed big time in Bellawood. I buy a house a year and probably will never deal with you again. At least without inspecting color first. Big disappointment with color of wood.
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Preferred solution: Let the company propose a solution

User's recommendation: Inspect color of wood before u buy

Anonymous
map-marker Sugar Land, Texas

Purchased flooring, bamboo failed in less than 6 months

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Purchased over $10,000. of this bamboo and in less than 6 months it began to cup, blister and ooze sticky substance from between the boards. Lumber Liquidators provided a totally turn-key purchase and install, but they have yet to back up their claim of warranty. Oh, I forgot to mention the mold! In the inspection, they lifted some boards up and found mold between the wood and the base. We hired our own inspector who did not agree with their inspector. They failed to tell us that bamboo will wick moisture and should not be used for slab homes, which is about all we have in Texas.
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User's recommendation: Don't buy from Lumber Liquidators.

Rachel K Uhl

We bought Bellawood Cumaru floor from Liquid Liquidators. It buckled up in a week. We urgently need information regarding whether the right underlayment was used. Please contact us ASAP.

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Our contact info: Rkalmanson@***.com Tel: 917.306.2006 Sincerely, Rachel Kalmanson
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Loss:
$6400

Preferred solution: Let the company propose a solution

Shannon E Gph

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Verified Reviewer

Can't get the film off the floor

I purchased Bellawood brand Pre Finished Bamboo floors in a very dark brown color, and no matter what product I use to clean them, even just hot water, it leaves a film on top and never looks clean. Is there a phone number I can call to talk to the manufacturer or any suggestions you might have. I have already tried the Bona floor cleaner and it still leaves the same film as the others.
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Loss:
$5000
Cons:
  • White film that shows up

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy very dark

Nancy J Jpl

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Verified Reviewer

My floor is scratching after 8 months

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NMy bellawood flooring isnt scratching easily I pick bellawood brand because it was supposed to be the best flooring and scratch resistant
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Loss:
$8000
Pros:
  • Beautiful flooring
Cons:
  • Not scratch resistant as told

Preferred solution: Let the company propose a solution

Ron B Nfm

A few small problems

Bellawood - A few small problems
Look out for surface defects and boards that are narrower than specified
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Pros:
  • Good finish quality
Cons:
  • Mostly some boards narrower than specified
Rick A Dmt

Good floor. We love it

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I was looking for a box of bronze ultra stand bamboo. SKU 1003****. If you have a box I would like to purchase it. Please contact me at 586-804-**** or email is allen.rick810@***.com Thank you
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Pros:
  • Good quality
Reason of review:
Good quality
2 comments
Hilarie Z

Hi Do you still need this product? I happen to have some unused, my email is: wuz92007@***.com.

Hilarie Z

Let me know if you still need this product, my email: wuz92007@***.com

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terese s Tud

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Verified Reviewer

Underlayment

I have purchased the Brazilian Cherry flooring and I am getting ready to install it. I have a question regarding the installation. My question is ..... Is there a warranty issue or requirement regarding under layment when installing Bellawood Brazilian Cherry flooring why is there a 100 word requirement =forcing me to take up space with unnecessary words if the wa I have purchased the Brazilian Cherry flooring and I am getting ready to install it. I have a question regarding the installation. My question is ..... Is there a warranty issue or requirement regarding under layment when installing Bellawood Brazilian Cherry flooring why is there a 100 word requirement =forcing me to take up space with unnecessary words if the wa
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Reason of review:
Warranty issue

Preferred solution: answer the question asap, we are on a jobsite trying to install now!!!

Anonymous
map-marker Cleveland, Ohio

Lumber Liquidators-beware

We purchased their "highest quality" Brazilian hardwood cherry flooring in October--out of the 500 sq. ft. we purchased, only 90 square foot could be used--as of December 22nd, we still are awaiting resolution, and still have only a portion of our flooring installed--Christmas on a plywood subfloor for us! Their "response team" is a joke---have not heard a word from corporate, other than the computer-generated "so sorry, we will get right on this..." response. I would never recommend this company to anyone--Bellawood should look into dealing with a more reputable partner to represent them....
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