Beware of lighting products

I spent months looking in local lighting stores for quality lighting products, with no success. Looking at the Bellasoleil website, that describes quality, Italian imports, I assumed the lighting was included, or at least a close replica. When they say the lighting is imported, they mean from China, complete with poorly manufactured defects. The two lights I purchased are made from low quality materials and have "dings" in the metal. There is nothing handmade about the chandelier and wall light I purchased. I spent a lot more money on a lower quality product than I could have purchased at Home Depot. Beware of the Bella Soleil lighting products.
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ID
#955780 Review #955780 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$900
Preferred solution
I would like to return the product, but have lost some of the packaging materials it was shipped in.

$132 to return a $225 item!

I ordered a pot rack from Bella Soleil for $224.97, which included free shipping. I need to return it because it's too big for my kitchen. I learned today that the least expensive shipping option is still going to cost $132.29, due to the overly large size of the box. I knew that I would be responsible for return shipping, however I was not informed in any way that the shipping costs would be so high. Surely, the company knew this in advance; they've been in business since 1996. To make matters worse, BS does't even accept returns; they have to go back to the manufacturer, who then imposes a 15% restocking fee as well as a deduction of "outbound shipping and processing costs," whatever that means. The amount of that is anybody's guess. I spoke to someone in BS's customer service department who was clueless about shipping costs/options/issues and was unable to transfer me to their shipping dept. The only contact number for BS is the customer service number, so there was no one else to call. I have never encountered an online retailer who doesn't stand behind their products and deal with returns themselves. This is a completely unacceptable and deceptive way to do business, and I feel like I'm really being ripped off. I am willing to pay to return something, but not to the tune of $132 for a $225 item.
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ID
#552845 Review #552845 is a subjective opinion of poster.
Location
Nevada, United States
Pros
  • Products
Cons
  • Unsatisfactory return policy
Reason of review
deceptive business practice and lack of information provided up front to customer should an item need to be returned.
Loss
$350
Preferred solution
Full refund with no deductions for restocking or outbound shipping/processing; also a prepaid shipping label to return the item.

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