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Resolved: Bad product

Bella Furniture - Bad product
Update by user Mar 14, 2023

bella did nothing but be nasty and said what did i want them to do ? they said it’s wayfairs problem even though product shipped damaged from bella aparently this is common for this company to avoid customers at any cost and being rude and actually nasty when dealing with customers … wayfair however reached out gave refund and escalated this . they apologized bella did not they offered refund bella did not .

Original review posted by user Jan 27, 2023
i ordered 2 night tables they came i start photographing before unpacking this time pkging was ok no marks nothing yet as i took the protective packaging off the items were pretty much destroyed yet not a mark dent nothing on te boxes tese were undoubtably packed damaged this is fraud to say the least when i was put in contact to bella from wayfair the woman "lorainne" was rude and didnt care said not her problem and thats it ?>>>>>> this company manufactures trash and souldnt be used in selecting a tin garbage pail avoid them at all cost .
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Resolved
ID
#4326376 Review #4326376 is a subjective opinion of poster.
Location
Lindsay, Ontario

Cheats and liars

These guys are dishonest. Don't buy here at all. They will promise you a lot and sell you on insurance and all that but they do not honor their commitment when the time comes. They are also not responsive and will ignore you. Very unethical and dishonest. Don't go here. I bought insurance that sunny sold me on for my furniture. He said he will replace it if I have a problem. I have a problem now and he is not honoring the insurance. He does not even respond. I have a text message his staff got from the insurance company saying he should not have sold it. He still is - beware! I cannot paste the message here because of Yelp's restrictions. Feel free to respond I will forward. Sunny is a liar, cheat and he is stealing money from customers. Do not trust him
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ID
#1085253 Review #1085253 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Poor customer service
Loss
$2500
New Reviewer

Don't waste your money

I bought a new sofa from them in Feb 15. After a week of 2, a piece of wood got broken and almost came out from back. They were simply ignoring my request to repair until one day my daughter got hurt. They agreed to repair it and picked it up in Apr 15. After more than a month, they delivered the sofa with more damages (ripped at 2-3 places) and legs missing. I immediately notified the driver and he said that we need to contact office. They said they will fix it but now they are ignoring us and not even picking up the phone...Need a legal opinion so that I can get either my money back
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ID
#646640 Review #646640 is a subjective opinion of poster.
Location
Irving, Texas
Cons
  • Quality
  • Delivery
  • Service
Reason of review
Damaged or defective
Loss
$350
Preferred solution
Full refund

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