Thyra Zzz
map-marker Dulles, Virginia

Horrible Customer Service

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This company does not care about their customers. I ordered a bedroom set at the end of August, and six plus months later I still don't have my order. First they delivered the wrong bed, next they tried to deliver obviously reconditioned and damaged goods. Now they want me to wait another two months for a replacement, but they have had my full payment for months. I have to call/write on a weekly basis for update, but no one seems to care enough to help. Everyone I talk to tells me it's not their job to help me, but they happily took my money. I woukd never buy furniture from them again
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  • Way they treat their customers
Reason of review:
Problem with delivery

Preferred solution: Price reduction

map-marker Purcellville, Virginia

Belfort Furniture - Reclining Leather Sofa Review from Purcellville, Virginia

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Belfort Furniture - Reclining Leather Sofa Review from Purcellville, Virginia
Belfort Furniture - Reclining Leather Sofa Review from Purcellville, Virginia - Image 2
Below is the email I sent to Belfort regarding our recent experiences there. I just wanted to express my frustration with your store and with the embarrassingly poor customer service your associates provided. I wasted time, money, and energy at your store and my experience ended in Belfort associates attempting to humiliate me and my husband. Michael, this has been the absolute worst customer service I have ever experienced. At any point during this entire ordeal you could have called us and told us what was going on. You never bothered. I have told my friends and thousands of online followers: "Do not waste your time or your money!" We bought a leather couch and your company delivered an ugly microfiber one. Wrong color, wrong style, wrong everything. You, Michael, avoided our calls multiple times and did not make it right. Then when you finally talked to us you said it would be delivered in four weeks. No one at the store informed us the couch was sold out or discontinued. Today my husband called to set up a time to come to your store and work this out. Michael Smider, who originally sold us the couch, said he would be there until 5 and when my husband showed up at 4:15 he was gone for a "family emergency." Yeah. The emergency that happened when you realized you sold us a couch you didn't have, then sent another (crappier) one without letting us know, then passed us on to your coworkers to verbally abuse. After hearing about your "family emergency" my husband had to speak to customer service on the phone because no one in your store is actually a customer service representative (not surprising). There were two comparable couches: one wouldn't be here until late January. The other would cost us $75 more and the sales associate refused to honor the original price for Belfort's mistake and our hassle. I also would like to recognize Denise Shafer as the absolute rudest customer service representative I have ever spoken to. She poor-shamed me and my husband because we could not afford to spend $1000 more for something in the "showroom" even if it was at 10% off. She tried to make it seem like we should be thankful because, and I quote, "well at least you weren't sitting on the floor. It's not my fault you can't afford a better couch than the one that was on clearance and discontinued." To put the icing on the cake, when my husband asked for it in writing that we would receive our refund the other man who was "helping" said "well someone just shoot me in the head!" To be fair, I would hate my life too if I had to work for Denise. I am disappointed because we bought a different couch at your store a year ago and loved the experience. We told all of our friends that Belfort has great service and prices. And that's why we went back to your store. What a mistake! I have since told all of those friends to avoid Belfort at all costs. Belfort supposedly refunded us our money and we will never spend a dime there ever again. If that money isn't back in my bank account on Monday, I will call my bank and report the $225 we put down on this couch as a fraudulent charge. As I mentioned, I have posted my experience to social media. The couch is supposed to be picked up next Saturday. If there are any further shenanigans with you or your company I will be sure and update all of my postings and all of my friends and family. Bottom line: my husband walked in there today looking to get this problem solved, but you refused to solve it by not showing up. Then the people in the store were only willing to resolve the problem if it cost us even more money. Pleased to never shop at your store again, Caroline Marks
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Reason of review:
Poor customer service
1 comment

I worked there years ago and can tell you it was the worse place to work. Management's bottom line is to get the money no matter what you have to say or do.

if you steal a client from a co-worker they are to blame for allowing it. They made us hawk the customer's to the point of uncomfortability for the consumer and the associate. Top sellers (stealers) often lie and never due customer follow-up while everyone else has to cover for them.

The owners are ruthless how they treat their customers and staff. I am so glad I no longer work there.

map-marker Vienna, Virginia

Multiple attempts at delivery and each time its damaged furniture

I bought over 5k, 6 peices, of furniture and many delivery attempts have been made and they keep bringing damaged/broken furniture. They even tried to delivery refurbished furniture as new. No urgency to correct the situation. They seem to not care. I have talked to many people at Belfort and they all have a different story, don't know what's going on, and just don't care. They don't follow up, I have to constantly call and email them before I get a response. I even wrote the CEO and no response. They try to blame the manufacturer but this is not always the case. Is it so hard to: Pay, then get new furniture!
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Shelagh Qzw
map-marker Culpeper, Virginia

Belfort Furniture Sold Defective Furniture

Updated by user Dec 02, 2012

Over a month since I filed this complaint and NO response from Belfort! Further proof that Belfort has no level of customer service.

Mr. Huber, CEO, obviously doesn,t know how to manage down.

Original review Oct 30, 2012
Belfort Furniture delivered a defective entertainment/TV console to me which ALSO was different from the model I saw when purchased it. When I brought this to their attention, they said the model I got was what they had - they showed me one they had in their warehouse. When I showed them a copy of the picture of the item as proof of what I saw when I purchased it, they said the manufacturer stopped make that model. Additionally, the one they delivered to me had small cracks. Their answer to me was that it past time to do anything about this. They should have taken back the item and provided me with a refund. They stopped returning my call.
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