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Complaint - Discount Offers Not Honored

Bel Air Market - Complaint - Discount Offers Not Honored
Over the past three weeks Bel Air Market on Grass Valley Highway in Auburn, CA has overcharged me by not honoring weekly ad prices and also not honoring customer loyalty coupons. Specifically, on July 25, 2022, the weekly ad offered Thomas' English Muffins and bagels...
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ID
#3841325 Review #3841325 is a subjective opinion of poster.
Location
Auburn, California
Pros
  • Frendly checkers
Cons
  • Higher prices
Loss
$11
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No action taken in over two weeks

Original review updated by user Dec 20, 2021
I purchased chicken at the hot foods counter, 2 thighs for a total of $3.78. After I put the product in my cart, I noticed that the sign read 8 pieces THIGHS OR LEGS FOR $8.99. I asked the clerk if I could exchange for the 8 pieces, she replied yes. When she started filling the container, I said I wanted all thighs. She replied, you can only get 4 thighs and 4 wings. She didn't understand when I showed her the sign that read OR. When don't Bel Air change the sign?

User's recommendation: Ask before you buy.

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ID
#3179156 Review #3179156 is a subjective opinion of poster.
Location
Elk Grove, California
Pros
  • Frendly checkers
Loss
$5
Preferred solution
Let the company propose a solution

Service

I do not want to get the young man dismissed but thought it should go on record: Operator #673601: rather inattentive and slightly rude. March 6, 2020 Approximately 3:40 pm
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ID
#1815131 Review #1815131 is a subjective opinion of poster.
Pros
  • Location

Incompetant employees

I was at the Belair store on Foothills Blvd in Roseville, California. I wanted cash back when I checked out and was told that she did not have $40.00 dollars in her register. She asked for some change from her boss, I assume. I waited at the register while she waited on two more customers, then she ask me what I was waiting for. I told her that I wanted my cash back and she told me that I already had it. I informed her that she was incorrect. I finally received my money. She was rude and incompentant. I purchased some produce at that time. It was rotten the next day, so I threw it away. Someone needs to check the produce and toss the old stuff away. I will not be going back to that store. Also your emplorees need to not talk gossip in front of customers. I found out that they did not like the manager and some of the employees had found different jobs because of him. You need to bring back some of the old timers that know how to wait on customers.
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ID
#1015889 Review #1015889 is a subjective opinion of poster.
Reason of review
Poor customer service

Bel Air Market Customer Care Review

I was just at the Bel Air locared on Elk Grove-Florin. The clerk named Gerry did not say one work while scanning my items. He carried on a conversation with another employee reguarding an unbalanced register. This wouldn't bother me much except I had to wait for him give me my receipt. There's no need to contact me since it will be a while before i return to the store.
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ID
#1002944 Review #1002944 is a subjective opinion of poster.
Reason of review
Poor customer service

Bel Air Market - Review in Food Stores category

Entitled, clearing your throat????and your not the RUDE one? I probably wouldn't make eye contact with you either, you reek of II have just taken my I am SO SPECIAL PILL, sorry honey, if you have shopped somewhere for a long time and you have a connection with ALL the clerks their friendliness is what BRINGS ME BACK TO THEIR STORE!!! If entitled has to wait a minute more too darned bad, they probably wouldn't come back anyways cause no one kissed her ***. I am a loyal customer who spends a lot of money at your store week in and week out. Strive to keep me and not entitled, cause trust me you will never, never make her happy......and another thought 99.9% of your customers love you and think your the best......and THAT ONE *** comes in, who no one could make happy and they make a complaint..... You all throw the clerk under the bus and take the complainers word as gospe.
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ID
#955816 Review #955816 is a subjective opinion of poster.