Beitzell Fence Reviews
1K CLAIMED LOSSES
4 TOTAL REVIEWS
1.5K PAGE VIEWS
Requested estimate via email. They took forever to reply and when they did, the message was full of attitude. There's no way I'll hire any one with poor people skills
PLEASE BE WARE OF THIS BUILDER. Words cannot express how displeased we are with the process to build our newly installed deck. The deck two weeks as opposed to three to four days to build as agreed to. Throughout the entire process, there was never any communication with us in advanced that the materials would not arrive at our property in time to build the deck. Even when they began the work, there were intermittent times when work had to stop because the required materials had not yet arrived. The installers were messy leaving dirt and trash scattered throughout the yard and materials left on the grass; thereby killing the grass in the areas where the materials were left. We have lots of complaints about this builder, but have to say that the deck turned out beautifully.
- Fair price
- Horrible customer service & communication on work and materials
Reason of review
Poor customer service
Called for Service for a Fence They Installed - Ignored and Lied To!
Never use this company. Very similar to other review. I had a fence installed by BEITZEL Fence some years ago. A couple of the posts were sagging so I called them to get a quote on fixxing the sagging fence posts. After leaving numerous messages for them, they Kept not returning my calls. Even after speaking to them, once they found out I didn't want a new fence, they kept saying they would call me back but didn't. Finally got them to make an appointment for someone to come out and they didn't show up. Follow-up calls were ignored. Worst customer service I ever experienced. I have also never submitted an online review but felt compelled to warn people about this company. STAY AWAY FROM BEITZELL FENCE. They seem to literally hate their customers.
I spent thousands of dollars with this company a few years ago. I have a problem with a gate and call the company to have it fixed. It took me 7 calls just to get somebody to call me back. After I finally got one of the owners on the phone (Karen Beitzell) she finally said she would send someone out to look at the problem. Four weeks later after 4 more calls I get her on the phone and she tells me that it's going to be $350.00 to fix a broken hinge! I was appalled and let her know it. When I pressed her for how much the hinge set cost she said she would find out and get back to me. Two weeks and 4 calls later I finally get her on the phone again and she says $39.00. I just chuckled and said fine just send it and I'll fix it myself. That was a month ago. Still no set, I told her to send it COD. I've tried numerous times to contact the comapany and all I get is the run around. I still have a broken gate for over 3 months now with no relief in sight . I am suing the company. I've never been treated with poorer cutomer service and I've been a home owner for over 20 years. I've never posted something like this before and my motivation is to warn people to stay awy from this company they are a disaster. I could only imagine how they would respond to a REAL BIG problem
Washington, District Of Columbia
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