Beefeater UK Reviews
Beefeater UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating from 9 reviews; consumers are mostly neutral. Reviews mention high price level, limited discounts and voucher issues, and mixed experiences with customer service and rewards registration in Beefeater UK reviews.
Key Takeaways for Future Customers
- Expect mixed service; staff can be helpful but experiences vary.
- Check voucher and discount terms before relying on offers.
- Report faults with rewards or registration to customer service early.
Negative Feedback / Risk Areas
- Frequent customer complaints about food quality and inconsistent service.
- Problems with vouchers, discounts, and reward card registration.
- Poor complaint handling and slow or missing follow-up from customer service.
Positive Feedback
Customers note helpful bar staff, good food at times, and value for money in some visits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating from 9 reviews; consumers are mostly neutral. Reviews mention high price level, limited discounts and voucher issues, and mixed experiences with customer service and rewards registration in Beefeater UK reviews.
Key Takeaways for Future Customers
- Expect mixed service; staff can be helpful but experiences vary.
- Check voucher and discount terms before relying on offers.
- Report faults with rewards or registration to customer service early.
Negative Feedback / Risk Areas
- Frequent customer complaints about food quality and inconsistent service.
- Problems with vouchers, discounts, and reward card registration.
- Poor complaint handling and slow or missing follow-up from customer service.
Positive Feedback
Customers note helpful bar staff, good food at times, and value for money in some visits.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Hello I haven’t received my birthday...
The reviewer tried to contact the company before posting this review.
I have had no response yet?
Hello, I haven't received my birthday voucher this year. Details: birthday 17/08/1946, name Jane Oriel Holden, Casa Mia, Arrow Lane, North Littleton, Evesham, WR11 8QR.
Mobile number 0782350****.
I am a shareholder. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dunstable, Central Bedfordshire
Unlimited breakfast was not delivered
The reviewer tried to contact the company before posting this review.
Do not like companies that do not have the decency to reply
Advertised as unlimited breakfast that has always been buffet style when I have stayed at ***, but this one they took your order and yes, could order what I wanted, but after eating it if I felt I wanted some more that was not offered to me. That is NOT unlimited breakfast. Nothing there; there was no one around at the time to ask, so I left.
- Bar staff helpful
- One meal not very good
- Actual eating area dark and dingy
User's recommendation: Make people aware that what you order in first place is all that you get not unlimited
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fleet, Hampshire
Hi we are asking for donations for...
The reviewer tried to contact the company before posting this review.
Hi, we are asking for donations for Solihull looked-after children to raise funds via raffles to be able to take them to the seaside for a day. We are reaching out to all local businesses; if you are able to help, this would mean so much to local children who have suffered already too much trauma in their lives.
- Value for money
User's recommendation: 100% amazing service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Skelmersdale, Lancashire
Worst meal ever
The reviewer tried to contact the company before posting this review.
- - Meal swam in gravy and bland.
- - Parsnips burnt; carrots overdone.
- - Slow service, dessert ordering.
- - Receipt not itemized; card receipt.
I have today visited your restaurant Morris Dancers in Scarisbrick, Ormskirk. I have to say this was the worst meal we had ever had anywhere, and we will not visit not only this restaurant but Beefeater in general. The staff need training in customer service, and the following points need looking into and further training given. The restaurant was not particularly busy, and staff appeared to be standing around. We both had Sunday roast.
1) The meal arrived absolutely swimming in gravy over the whole plate.
2) Parsnips were served burnt.
3) Carrots were overcooked and falling apart on the fork.
4) Absolutely no taste to anything on the plate, so much so salt and pepper had to be added to give some flavour.
5) There was quite a wait for the table to be cleared.
6) When it was eventually cleared, the waiter said, 'Do you want a menu for dessert?' When he came back, he just plonked the menus on the table and walked off.
7) We waited and waited for someone to come and take our order for dessert; in the end, we got up and walked out after paying.
8) I asked for a receipt; I didn't realize until I got home she had given me a card receipt, not an itemized.
One last thing: I had a cup of tea, and the milk jug had a crack in it, and the top was chipped. Standards have obviously fallen since my last visit to a different outlet. I await your comments with interest.
Petersfield, Hampshire
Complaint
We had a christmas meal in the longbow beefeater talbot green yesterday and paid £27for my meal and was very disappointed with it all was frozen and the meat was terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Croydon, Croydon
Disgusting service and food
Avoid this company
Appalling food and service. When I complained, I was asked to leave or the police would be called. I would never go to this restaurant.
Preferred solution: Apology
User's recommendation: Avoid this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVOYCHERS
Buy one, get one free on meals has a glitch. It says I have had a voucher.
I have not.
My daughter tried, and the same thing happened. Another friend tried and said the same to them.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmerson is closing in July when will the 50% discount start
The reviewer tried to contact the company before posting this review.
Emerson green is closing in July you email me saying l could get 50% discount from other pubs etc.till sept when does the discount start please.
Regards
L.Fisher
Corby, Northamptonshire
Waiting to get 25%discount confirmation
Been several time and still waiting on discounts
Staff are extremely polite but quite honestly this puts me off going when I see other customers getting discounts
User's recommendation: No until I get results
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocal beefeater closed down?
The reviewer tried to contact the company before posting this review.
- - My Beefeater location has closed; no nearby outlets remain.
- - I'm receiving email offers and the automated phone says to try again later.
My local Beefeater restaurant has closed down with no other available within a reasonable distance. I keep getting email offers, so I wanted to talk to Whitbread/Beefeater customer service.
The phone number's automated service said to try later due to a technical difficulty. I'm not happy!
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Northampton, England
Cannot register reward card
The reviewer tried to contact the company before posting this review.
- - The website does not work and there is no phone number.
- - Questions have not been answered.
- - The service from a large company was poor.
I've tried to use the internet site numerous times, but it does not work. I can't get any phone number, and I've tried to find an answer to my questions. I received very bad service from a large company, who should be able to help me easily or have trained staff to assist.
- Good food
- Lousy customer service
Preferred solution: A registered reward card I had a reward card for years but cannot find it and so I hoped to either be given a replacement or register for a new reward card
User's recommendation: I cannot recommend on this issue
Arbroath, Angus
Complaint
- - Poor service at Petersfield Beefeater; order incomplete.
- - Manager said he hates free or birthday vouchers and asked for extra payment.
I had to put a complaint in about Petersfield beefeater I didnt give me half of my stuff. Onion rings or the chicken breast was a joke then the run up the head office told him the stories give me a £20 voucher use somewhere else I want to other place were been abused before by the temporary manager saying he hates people getting free vouchers or birthday vouchers, and telling me Ive got a pay extra said you could have anything else so I had to go to this place again Fareham in Hampshire near Alton so I waste all my petrol driving there the nearest one and it has a sign out to say its closed only for guest only certain time the public got a lot allowed in like me so go into the hotel people speak to the manager he said well on our website.
Im looking on website public so I went all the way for nothing. All my petrol used up was a joke and lucky I did go in there because if I didnt give my registration number, I already got a fine ticket on my car so came my mind was telling me your registration number for a pound fineIm sick and tired of the way Ive been treated by the beefy staff abused by especially that manager
Lytham St Annes, Lancashire
Do not send voucher
Do not send voucher when they advertise it none of their emails will let me complain. No matter what email site i complain on it won't go througj
Bad customer service and parking charges
The reviewer tried to contact the company before posting this review.
Put in reg still received £100 parking fine to be told by Hannah manager not her problem its a third party and the system has glitches
User's recommendation: Different parking system and Hannah put somewhere not dealing with customers
Wolverhampton, Wolverhampton
Have had no follow up to Ref.WHB-215****-K9G2
Disgusted with customer service. Still had no answer from over 2 weeks ago
Still no answer do Beefeater not want to keep customers
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Yet you stayed AND ate there ANNNNDDDD didn't say anything while you were there. It wasn't that bad if you did all that.