Bedtime Comforts
Bedtime Comforts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bedtime Comforts has 1.6 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t do it!", "Steer clear".
Review authors value the most Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bedtime Comforts has 1.6 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t do it!", "Steer clear".
Review authors value the most Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kidderminster, England
Awful service false advertising
Worst customer service ever experienced; the person was rude and condescending and the photos online completely misleading. Now I have to pay for the return of the product.
Never again. When I requested that they send a return label they said it was my fault (that their website was completely misleading and showed pictures of a completely different product) so I had to pay for the return myself.
In addition to being rude and ignorant to customers they are also not a disabled friendly company. I explained that my purchase was for a child with severe sensory issues and they did not respond.
Terrible terrible terrible. Dont spend your money here!
- Nome
Preferred solution: Full refund
User's recommendation: Don’t do it!
Appalling service
5th Aug ordered 6 sheets and matching pillowcases in two colours. 12Aug received 3sheets and 2 packs pillowcases wrong colour.
6 emails and 4 phone calls later and still waiting for pair of pillowcases to complete order.
Each phone call was met with a stock answer of "as a gesture of goodwill we will".
There was no goodwill! I had paid for and expected my order to be fulfilled and it hasn't happened.I
Over a period of 7 weeks I have received eventually 6 sheets in 2 colours and 1 pair of pillowcases, and finally given up on ever receiving 2nd pack of pillowcases
Preferred solution: Deliver product or service ordered
User's recommendation: Steer clear
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We appreciate all customer feedback and always strive to assist our customers to the best of our ability. We would like to address the concerns raised regarding the quilted topper Michelle ordered with a 15" deep skirt.
Unfortunately, there seems to have been a misunderstanding from Michelle about the product. The 15" measurement refers to the depth of the skirt, not the thickness of the topper, all information was clearly shown in the website listing. Michelle was on the understanding this was a 15” thick memory foam mattress topper which would be equivalent to the depth of a mattress. While we made several attempts to clarify this detail with Michelle, we were unable to reach an understanding.
Despite offering the option to return the product for a full refund, Michelle was unwilling to consider this solution and instead requested that we arrange for the collection of the topper at our cost and give her a full refund. We want to emphasize that we do our best to help all customers, and we are particularly mindful of situations involving people with additional needs. However, in this case, we were unable to find a resolution that met Michelle’s expectations. We regret that the situation escalated to the point of receiving multiple negative reviews from Michelle on different platforms, but we would like to assure our customers that we always aim to handle every situation fairly and with understanding.
We understand that purchasing decisions can be challenging, and we remain committed to providing clear and helpful guidance for all our products.
If you have any questions or concerns, we are always here to assist. Thank you for your understanding.
This is a complete fabrication of what actually happened and I can post all of the screenshots as well as the correspondence. I simply requested that the company issue a return label as it would be cheaper for them to do this than for me to have to take time out of my work day and full time carer responsibilities in order to return the item.
They were unwilling to do so. The website is misleading, has spelling errors and the customer service is atrocious. They were rude, condescending and arrogant; certainly not the type of business with which I wish to engage or to whom I would like to give my custom.
The issue is closed; the product is returned; my disabled child now has a far superior product that is actually as it says it was, at a far lower cost I would not recommend using this company and I hope that they will reflect on this awful experience that they caused for me and understand that it's not OK to be rude or treat anyone with such blatant disrespect. On a further note, I am definitely not the only person who has posted negative reviews of this company so however much they try to gaslight or provide false narrative on the actual events, I am certain that I am not the last person who will experience this.
I wanted them to say that they were sorry that the photos they posted were misleading and not to insult my intelligence; I wanted them to fix their website so that the details about the product are clear and accurate - both in pictures and in written description; I wanted them to take some responsibility as a business that cares about (disabled) people (children) and offer to cover at least half of the cost for return; I wanted them not to be rude and to value my custom and that of my family... You know, to have some honesty and integrity alongside boasting about being a 'family' business.
It is “family run” business. Don’t call it “family” business as if you were misled in some way.
The return policy is clearly stated. You didn’t say what it was vs what you received or included a screenshot or item description on their site and a pic or description of what was shipped.
I also don’t see anywhere on their site of any altruistic or above and beyond behavior for the disabled or anyone else for that matter. What EXACTLY are you claiming wasn’t done for someone disabled?
“They did not respond”. What were you looking for them to say?