Beds Co Uk Reviews

beds.co.uk operates like an organised crime business, AVOID AVOID AVOID. I do not understand how this company has not been shut down, it is a complete and utter scam. Once you pay you are not getting your money back even if you try to cancel minutes after purchasing, better pray that you can chargeback.

Very professional, and easy to deal with, will definitely use beds co uk again in the future. Happy to recommend

Very helpful.

Resolved my issues very fast!

I order wrong size of the mattress. Over the phone also email very good communication.

Thanks

I paid £30 to have my bed assembled in bedroom. The 2 delivery drivers refused to come into my house and left the bed base and mattress outside my front door .

I had to drag the bed in myself even though I am on 2 crutches recovering from full hip replacement surgery it has set me back in my recovery road . I then had to find someone to carry the bed and mattress upstairs and assembly my bed I am still waiting for my set up fee to be refunded into my account

I was moving to a new flat from Norwich to Kings Lynn. I had a delivery slot starting at 06:39, which made me stay overnight at a friend's house so I could collect the delivery.

I double-checked with the delivery services over the phone the day before. They mentioned that I should expect the delivery at 07:20. However, the driver arrived at 06:16 while I was still at my friend's house, which is 5 minutes away by car. The driver called me but refused to wait for 5 minutes.

He threw my things in front of the block of flats on the main street in the town centre despite my explicit request against this action. The weather was very poor. Upon my arrival, I found the mattress cover and the bed boxes dirty and soaked from the rain. I tried calling the driver, but he didn't answer.

I received a very annoying text message from the driver stating that I had asked him to drop the items on the road and I would come in half an hour. However, this was entirely false. Nonetheless, I was relieved that this dishonest individual didn't make it into my house as I felt he was a very unsafe person. I contacted the company and they were unable to rectify the situation.

They stated that the only compensation they could offer was a small refund of the delivery cost, as I paid for the delivery of the bed to my room.

I sought help from friends to cope with the very difficult situation and move my items to my room, avoiding conflicts with the council for leaving my belongings in front of the block in the middle of the town centre. I will pursue this matter legally as I consider what happened to be highly unprofessional and offensive.

I want to order two single beds and mattresses today. Having spent the time selecting them, I find you will not deliver to my flat and plan to leave everything at the communal door, which is the front door down three flights of stairs.

Lucky I found that info before ordering. I dont have the means to hoist them up those flights,

I tried to make phone calls, but no person at the end of one, nor company answerphone message.

No call back. Your premier deliveries line for checking that you have everything I want so that I dont have to wait doesnt work.

Ordered a new bed with a hybrid mattress. Luckily, the bed frame was okay, but the mattress is faulty/damaged with springs that make clunking and popping noises.

I've tried contacting them multiple times and they just ignore it.

I've noticed on nearly every review site there are responses from a Julie P who will give an email address for you to contact, and then ignore anything you send. I wish I had dug deeper before wasting my money on this joke of a company.

When first ordering the bed, we expected to select a date after checkout - this was not the case and I had to email you asking for a date - the first one you gave me was unacceptable and you then changed this at a further charge of £29 to us.

The day before delivery was due we expected an SMS with a delivery slot, this never arrived and I once again had to contact you, rather than you showing any kind of level of customer service and contacting us - you then said that we should pay £39 for delivery on 19th (today).

Your website and the product state Free Express Delivery. We expect you to refund all delivery costs immediately.

On the day before delivery I received a phone call, not SMS as explained, telling me delivery would be between 10am-2pm so I organised to be home from work during this time.

At 09:40 on the day of delivery I receive a call from the delivery driver saying he was 5 minutes away - I explained that I was on my way home and would be home before the 10am slot and he told me to 'hurry up' and asked to leave the bed outside.

I said that the bed needed to be delivered as advertised not left outside my house.

Delivery arrived around 09:50, and I was home.

The delivery man carried the bed upstairs to the room, and bashed the walls as he went - no real care for my property whatsoever.

The bed was left in it's packaging and not built. Despite the website advertising that the bed would be built and packaging removed.

There is also now a dent in our bedroom floor around the size of two fists which was not present prior to delivery

I did not receive the goods purchased on 23 jul 2021 Hiley Ottoman Gas Lift Storage Bed (Size: 4FT Small Double, Colour: Brown, Mattress: No Mattress - Frame Only) x 1

Item No 4-00000****32

Do not on any account buy from beds.co.uk - they are total shysters. I was after a new bed did a search and saw they were having a one day sale!! After looking at the chosen bed i thought £259 for a £500 odd pound bed a bargain. The bed ordered a 'Henry divan kingsize with orthopaedic mattress' looked good. After trying to contact the customer service numerous times about a change of phone number for delivery i finally got an email. (Warning bells had started!)

A sunday delivery was given the afternoon before, pity i had just had three days off waiting and was back at work! So had to take a few hours in morning. The un marked van arrived thankfully early. The bed got dumped in hallway by a small asian guy. I saw immediately the headboard was not faux leather but some *** material, the mattress a durest had no mention of orthopaedic on it and the diven base was so light and the material see through! ! I wrote on the drivers chitty that mattress was wrong - he said it was orthopaedic!

The website says returns cost £21 etc

I have tried numerous times again to contact them - threatening with trading standards etc - no luck as of yet!

So so not buy from "beds.co.uk"

Their paypal account is furnitureitaliastore@***.com

They have several shops on the internet:

http://glassdiningtable.co.uk

www.beds.co.uk

Beware of ordering beds in here.

They don't accept cancellations prior to delivery.

This is illegal.

Before ordering (if ever your are seduced by their prices) clean your cookies of yor browser. The "super Sale" ("only .. x hours left") will start the online counter yet again. It's just marketing.

And then, just call their service on the phone. They're very polite. But try to get the after sales department by pressing button 2.

You will be put on hold for 25 minutes.

Nobody will ever know who you are, what your problem is.

This company has no warehouse. Don't trust their delivery time frame. They say "neyt day" after ordering, it will 10 days. In reality, after 4 weeks, you will still have gotten nothing. And then, if you try to cancel .. they won't refund you.