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I did not receive the goods purchased on July 23, 2021, No 4-00000****32

Sad I did not receive the goods purchased on 23 jul 2021 Hiley Ottoman Gas Lift Storage Bed (Size: 4FT Small Double, Colour: Brown, Mattress: No Mattress - Frame Only) x 1 Item No 4-00000****32
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ID
#2733652 Review #2733652 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Two beds and three hours of phone calls later

Their paypal account is furnitureitaliastore@***.com They have several shops on the internet: http://glassdiningtable.co.uk www.beds.co.uk Beware of ordering beds in here. They don't accept cancellations prior to delivery. This is illegal. Before ordering (if ever your are seduced by their prices) clean your cookies of yor browser. The "super Sale" ("only .. x hours left") will start the online counter yet again. It's just marketing. And then, just call their service on the phone. They're very polite. But try to get the after sales department by pressing button 2. You will be put on hold for 25 minutes. Nobody will ever know who you are, what your problem is. This company has no warehouse. Don't trust their delivery time frame. They say "neyt day" after ordering, it will 10 days. In reality, after 4 weeks, you will still have gotten nothing. And then, if you try to cancel .. they won't refund you.
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ID
#837030 Review #837030 is a subjective opinion of poster.
Location
Paris, Ile-De-France
Service
Beds Co Uk Customer Care
Reason of review
Poor customer service

Durest Beds Mattress Review from Dundee, Scotland

Do not on any account buy from beds.co.uk - they are total shysters. I was after a new bed did a search and saw they were having a one day sale!! After looking at the chosen bed i thought £259 for a £500 odd pound bed a bargain. The bed ordered a 'Henry divan kingsize with orthopaedic mattress' looked good. After trying to contact the customer service numerous times about a change of phone number for delivery i finally got an email. (Warning bells had started!) A sunday delivery was given the afternoon before, pity i had just had three days off waiting and was back at work! So had to take a few hours in morning. The un marked van arrived thankfully early. The bed got dumped in hallway by a small asian guy. I saw immediately the headboard was not faux leather but some *** material, the mattress a durest had no mention of orthopaedic on it and the diven base was so light and the material see through! ! I wrote on the drivers chitty that mattress was wrong - he said it was orthopaedic! The website says returns cost £21 etc I have tried numerous times again to contact them - threatening with trading standards etc - no luck as of yet! So so not buy from "beds.co.uk"
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ID
#835782 Review #835782 is a subjective opinion of poster.
Location
Dundee, Scotland
Product
Durest Beds Mattress
Reason of review
Not as described/ advertised

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