Horrid experience

I ordered a bedroom dresser after calling them to make sure they had it. I was told it was at another warehouse and would take 4-8 weeks, but that they could get it. I ordered the piece and was then told that they couldn't deliver to my home and I had to find a shipping dock to receive it. I did so and gave them the information. They then proceeded to delay the shipment by another month three times. I still haven't gotten it. AVOaI want a refund ack.AVOID

User's recommendation: AVOID.

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ID
#2870363 Review #2870363 is a subjective opinion of poster.
Location
Moscow, Idaho

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Verified Reviewer
New Reviewer

Purchase not received in three months

I bought a bedroom set for my son in may and by august I still havent received it . They keep postponing and lying on the delivery dates , they say it went to their local delivery place but then I call again and they say it will take 1-3 weeks to get there . It is a terrible company , I would understand if I was late due to COVID or whatever but they do not even inform about anything unless you reach out , then they keep flaking . When I decided to cancel they want to charge me $600 for a cancellation fee on a $1100 purchase

User's recommendation: Do not recommend it.

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ID
#2783901 Review #2783901 is a subjective opinion of poster.
Loss
$1100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scam and the terrible experience.

I need to share my "Wonderful experience" for the purchase of furniture with the Bedroom Furniture Discount store. I was sworn lying assured that these are high-quality leather sets from Acme, at a great price and treble. With a Special white glove delivery nice, and clean. But just a waiting time-3 months. Ok, since the virus decided to complicate our life, we will adapt. 3 months I was promised that the furniture is on, checked for quality and safety, finally delivered! Broken! Seats - not connected - with backrest, The bolts were shorter than necessary. At the back - they forgot to make a zipper to open the lock and drill holes for the bolts. Instead of wood, plastic. And instead of leather - Vinyl! Instead of 2 sofas: Total-1. Second- It is also tested for strength and qualitySad Now for my attempts to change them - for another set I was offered - to add another $3000. 00 And for the return of this "Masterpiece" they will withhold -30% of the cost and delivery. Plus their white gloves special delivery, which was 6 hours, without any success, bc hardware was missing and wrong sizes. A lot of mess, and stress. Even for a nice delivery guys. What a Special, Unique, Super, Professional Customers Service! There managers Jenette Collarte "generously" offered me a $ 150 discount and a warranty on ALREADY BROKEN Furniture ... Mervin Factor, was nice until the problems came, disappeared. Leaving his deputy, John, who has a rare talent for knocking out in a second. Here is such a Merry company, in such a Merry story. Do not buy anything from them! Never! Run - Without looking back, and do not believe - not one promise! And not just one word! And $$$ will be safe and soundSad

User's recommendation: Don’t buy from them!

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ID
#2700050 Review #2700050 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Worst experience
Loss
$5000
Preferred solution
Exchange on different sets
New Reviewer

Avoid at all costs!

Placed an order with this company and it took 7 weeks to deliver. I was called 3 weeks after ordering and told its out of stock and I would need to wait. When it finally came it was damaged. I had to call for 3 weeks straight each time waiting on hold just to get the run around. The will not repair or replace the product. Do not do business with them! They are quick to answer the sales line but if you have an issue you will be transferred over and over again until you give up. Next time i will be sure to do my research before ordering from a shady company like this.
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ID
#1013296 Review #1013296 is a subjective opinion of poster.
Service
Bedroom Furniture Discounts Shipping Service
Cons
  • Worst experience
Reason of review
Poor customer service
Loss
$5200
Preferred solution
Full refund

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