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New Reviewer

Scam and the terrible experience.

I need to share my "Wonderful experience" for the purchase of furniture with the Bedroom Furniture Discount store. I was sworn lying assured that these are high-quality leather sets from Acme, at a great price and treble. With a Special white glove delivery nice, and clean. But just a waiting time-3 months. Ok, since the virus decided to complicate our life, we will adapt. 3 months I was promised that the furniture is on, checked for quality and safety, finally delivered! Broken! Seats - not connected - with backrest, The bolts were shorter than necessary. At the back - they forgot to make a zipper to open the lock and drill holes for the bolts. Instead of wood, plastic. And instead of leather - Vinyl! Instead of 2 sofas: Total-1. Second- It is also tested for strength and qualitySad Now for my attempts to change them - for another set I was offered - to add another $3000. 00 And for the return of this "Masterpiece" they will withhold -30% of the cost and delivery. Plus their white gloves special delivery, which was 6 hours, without any success, bc hardware was missing and wrong sizes. A lot of mess, and stress. Even for a nice delivery guys. What a Special, Unique, Super, Professional Customers Service! There managers Jenette Collarte "generously" offered me a $ 150 discount and a warranty on ALREADY BROKEN Furniture ... Mervin Factor, was nice until the problems came, disappeared. Leaving his deputy, John, who has a rare talent for knocking out in a second. Here is such a Merry company, in such a Merry story. Do not buy anything from them! Never! Run - Without looking back, and do not believe - not one promise! And not just one word! And $$$ will be safe and soundSad

User's recommendation: Don’t buy from them!

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ID
#2700050 Review #2700050 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Worst experience
Loss
$5000
Preferred solution
Exchange on different sets
New Reviewer

Avoid at all costs!

Placed an order with this company and it took 7 weeks to deliver. I was called 3 weeks after ordering and told its out of stock and I would need to wait. When it finally came it was damaged. I had to call for 3 weeks straight each time waiting on hold just to get the run around. The will not repair or replace the product. Do not do business with them! They are quick to answer the sales line but if you have an issue you will be transferred over and over again until you give up. Next time i will be sure to do my research before ordering from a shady company like this.
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ID
#1013296 Review #1013296 is a subjective opinion of poster.
Service
Bedroom Furniture Discounts Shipping Service
Cons
  • Worst experience
Reason of review
Poor customer service
Loss
$5200
Preferred solution
Full refund

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