Bad business from Bedford Fair

I returned an item and they will not credit back to my credit card account. They only issue a store credit. It was returned within 2 weeks of my receiving it. They claim they did not receive it for 6 weeks. That is beyond their store policy of giving anything but a store credit. This is only a $20 dispute. Shame they would risk losing a customer over $20. All their customer representatives are "off shore" and there is no one that I spoke with that could do anything except repeat the company policy. This is a most frustrating company to deal with.
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ID
#1179271 Review #1179271 is a subjective opinion of poster.
Service
Bedford Fair Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund

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