This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Misleading and False Return Policy - DO NOT BUY FROM THEM!

1.2
On its website, this company offers a guarantee of a full refund for new, unused, unopened merchandise returned within 14 days. After checking the return policy as I always do with companies I have not used before, I ordered a heater from them. Our trip was cancelled and I had no use for the heater, which had just been delivered and the shipping carton was still unopened. When I called to get the Return Authorization, I was informed that I should have scrolled down to the bottom of the Returns page, which lists the exclusions from the return policy, which includes most of their merchandise, including my item. When I objected, saying I had not scrolled down after reading the first paragraph which assures customers of their money back guarantee, I was again refused, first by the phone tech, then by a supervisor. This company's website is completely misleading and unethical. I want to return this unopened, unboxed item for a full refund, as described in the first paragraph of the company's Returns page.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1120607 Review #1120607 is a subjective opinion of poster.
Cons
  • False and misleading return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$197
Preferred solution
Full refund

Companies Similar to BedBug Supply

Terminix reviews and complaints

Terminix

1.3
1156 Reviews

“I had squirrels in my attic and they had eaten through my gable and screen. I called terminix and Stacy...“
AAA Travel reviews and complaints

AAA Travel

1.6
125 Reviews

“My wife and I booked a UK trip under the illusion we were dealing with a trusted and reputable...“
Access America Travel Insurance reviews and complaints

Access America Travel Ins...

0.0
25 Reviews

“Pruchased travel insurance through Access America Travel Insurance which was advertised on Orbitz when I...“
Airfarewatchdog reviews and complaints

Airfarewatchdog

1.0
4 Reviews

“They do not monitor their ticket providers, and I got screwed by "FlightsMerchant.com" and never...“
See more Pest Control and Services Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article