Resolved
Harry D Hhy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Bad oil chang experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Beck Chrysler Dodge Jeep Ram - Bad oil chang experience
Updated by user Mar 23, 2024

Company fixed the issue and I have been provided with apology. They checked one or more grease levels.

Original review Feb 19, 2024
We went here today, 2/19/24, for a 4:00 appointment. This was for an oil change, lube job, tire rotation and general check up.

At least 3 people there were told we wanted only 100% synthetic oil used. At 5:15, we were notified it was done, and then we noticed the invoice/ work order did not say synthetic oil, in fact the oil type used was cleverly concealed behind a part number no one seemed to be able to decifer. Brian said the tech used synthetic oil, but we had not been charged for it. The 2015 Jeep Renegade owners manual specifically says to use ONLY synthetic oil, and therefore our warrantee would be void if we had engine trouble.

In addition, Brian said they do NOT check the differentials, transfer case, etc at all. We went here to get it done right, WRONG.

Now we have to take it somewhere reliable to get the fluids checked and have the correct oil put in. This place is a rip off and also has terribly slow service.
View full review
Pros:
  • Good waiting room
  • Have pleasent employees
Cons:
  • Do not do what they said
  • Do not check differential fluid
  • Do not check transfer case fluid

Preferred solution: Becks to be required to show what oil they used on invoice, the correct oil in my Jeep, compenation for my time and miles to get it done, an explination of how this happened

User's recommendation: Go elsewhere, to take proper care of your vehicle.

1 comment
Rayland Fve

!!!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article