Beauty Rehab

My husband back in mid January bought me this eye serum for my 71st birthday. It was suppose to reduce bags around the orbital areas under my eyes. The day I received it, the pump was broken on it so I tried a little on my palm by taking the top off. The serum did nothing so I contacted the company and they replied to my email and I returned the item the next day to the same address I received it from. I received the tracking number but heard nothing from the company after they received the item back on the 27th of January. It had a 30 day money back guarantee and I knew I had returned the item in plenty of time for them to honor the guarantee. We called the company and they assured us we would get a refund again we heard nothing after weeks went by, we wrote again and they started saying we called the wrong company, we kept emailing them and got no response. When we e-mailed them the umpteenth time our emails said default. All of a sudden this company disappeared into thin air. More then likely they took our money and ran. We got so disgusted we got the Better Business Bureau involved. People beware. Don't deal with this place. It is called Beautyrehabrx. They called their product 2 minute eye lift. It is a rip off in every sense of the word. These people should be arrested for theft and dishonesty.Re: Beauty Rehab RX "defective pump"6 Yahoo / Drafts support@***.com To: windyautumndaze@***.com Sun, Jan 15 at 2:50 PM Jane Oh no.. We are sorry to hear this. Are you sure your applying it correctly? Just had to throw that out there because that is typically the problem. This product is made to be rubbed in under your eyes. Please do not do the tap tap tap thing, again it was designed to be rubbed in. I hope this helps. If that does not work just send everything back, and once we receive it we will put it in the process of returns which typically takes up to 30 days. Here is the return link.. https://returns.beautyrehabrx.com OR.. If you would like, you can keep the package and we will credit you back 1/2 of your purchase within a week. This is your call, and will hopefully save you a trip to the post office. We charge a $4.00 return fee and your responsible for shipping the product back. If you agree to the 1/2 purchase credit just reply to this email and let us know and we will make it happen for you. Otherwise, just send it back.. Best, Br On 2023-01-14 18:48, Beauty Rehab RX wrote: > From: Jane Witte > Subject: defective pump > > Message Body: > Hello. My husband bought this product for me for my birthday. I > received it yesterday. The pump doesn't seem to be working as I pumped > it several times and nothing comes out. I took the top off and put a > little in my palm and put it under my eyes. I waited 10 minutes for it > to dry. Once it dried it didn't take my bags away. I don't have deep > bags just enough to make me look tired and old. I don't expect > miracles because after all I am turning 71 in a few days but I have > always taken care of my skin. It doesn't seem to work for my bags so > I'm sending it back to you. Please let me know if I need an RMA number > to return this and please add the address also and anything else I > need to return this product to you.. Thank you for your help in this > matter...Jane Witte To CC / BCC ----- Forwarded Message ----- From: "support@***.com" To: "windyautumndaze@***.com" Sent: Sunday, January 15, 2023 at 02:50:05 PM EST Subject: Re: Beauty Rehab RX "defective pump" Jane Oh no.. We are sorry to hear this. Are you sure your applying it correctly? Just had to throw that out there because that is typically the problem. This product is made to be rubbed in under your eyes. Please do not do the tap tap tap thing, again it was designed to be rubbed in. I hope this helps. If that does not work just send everything back, and once we receive it we will put it in the process of returns which typically takes up to 30 days. Here is the return link.. https://returns.beautyrehabrx.com OR.. If you would like, you can keep the package and we will credit you back 1/2 of your purchase within a week. This is your call, and will hopefully save you a trip to the post office. We charge a $4.00 return fee and your responsible for shipping the product back. If you agree to the 1/2 purchase credit just reply to this email and let us know and we will make it happen for you. Otherwise, just send it back.. Best, Br On 2023-01-14 18:48, Beauty Rehab RX wrote: > From: Jane Witte > Subject: defective pump > > Message Body: > Hello. My husband bought this product for me for my birthday. I > received it yesterday. The pump doesn't seem to be working as I pumped > it several times and nothing comes out. I took the top off and put a > little in my palm and put it under my eyes. I waited 10 minutes for it > to dry. Once it dried it didn't take my bags away. I don't have deep > bags just enough to make me look tired and old. I don't expect > miracles because after all I am turning 71 in a few days but I have > always taken care of my skin. It doesn't seem to work for my bags so > I'm sending it back to you. Please let me know if I need an RMA number > to return this and please add the address also and anything else I > need to return this product to you.. Thank you for your help in this > matter...Jane Witte Jane Witte To: rob(the Cow) richard Witte Mon, Jan 16 at 10:30 PM Show original message Jane Witte ----- Forwarded Message ----- From: Jane Witte To: rob(the Cow) richard Witte Sent: Monday, January 16, 2023 at 10:30:00 PM EST Subject: Fw: Beauty Rehab RX "defective pump" ----- Forwarded Message ----- From: support@***.com To: "windyautumndaze@***.com" Sent: Sunday, January 15, 2023 at 02:50:05 PM EST Subject: Re: Beauty Rehab RX "defective pump" Jane Oh no.. We are sorry to hear this. Are you sure your applying it correctly? Just had to throw that out there because that is typically the problem. This product is made to be rubbed in under your eyes. Please do not do the tap tap tap thing, again it was designed to be rubbed in. I hope this helps. If that does not work just send everything back, and once we receive it we will put it in the process of returns which typically takes up to 30 days. Here is the return link.. https://returns.beautyrehabrx.com OR.. If you would like, you can keep the package and we will credit you back 1/2 of your purchase within a week. This is your call, and will hopefully save you a trip to the post office. We charge a $4.00 return fee and your responsible for shipping the product back. If you agree to the 1/2 purchase credit just reply to this email and let us know and we will make it happen for you. Otherwise, just send it back.. Best, Br On 2023-01-14 18:48, Beauty Rehab RX wrote: > From: Jane Witte > Subject: defective pump > > Message Body: > Hello. My husband bought this product for me for my birthday. I > received it yesterday. The pump doesn't seem to be working as I pumped > it several times and nothing comes out. I took the top off and put a > little in my palm and put it under my eyes. I waited 10 minutes for it > to dry. Once it dried it didn't take my bags away. I don't have deep > bags just enough to make me look tired and old. I don't expect > miracles because after all I am tur Fri, Feb 24 at 11:51 AM Jane Witte I have sent along an email I wrote to you about your product. Now you can see that I had a problem from the beginning. I sent the product back to you the very next day and the tracking number said you received it on the 23rd of January. We are still waiting for a refund. My husband has sent you all the information so you can see for yourselves it was sent back to you. We expect a refund of the purchase price. We have waited long enough. I don't know what the problem is with your company but you said it had a 30 day money back guarantee. I sent back your product in plenty of time so I would expect you to honor that guarantee. If not I will take further steps to rectify this with the Better Business Bureau, social media, and the credit card company...Jane Witte Fri, Feb 24 at 11:59 AM Jane Witte To: support@***.com Fri, Feb 24 at 10:32 PM support@***.com To:windyautumndaze@***.com Sun, Jan 15 at 2:50 PM Jane Oh no.. We are sorry to hear this. Are you sure your applying it correctly? Just had to throw that out there because that is typically the problem. This product is made to be rubbed in under your eyes. Please do not do the tap tap tap thing, again it was designed to be rubbed in. I hope this helps. If that does not work just send everything back, and once we receive it we will put it in the process of returns which typically takes up to 30 days. Here is the return link.. https://returns.beautyrehabrx.com OR.. If you would like, you can keep the package and we will credit you back 1/2 of your purchase within a week. This is your call, and will hopefully save you a trip to the post office. We charge a $4.00 return fee and your responsible for shipping the product back. If you agree to the 1/2 purchase credit just reply to this email and let us know and we will make it happen for you. Otherwise, just send it back.. Best, Br On 2023-01-14 18:48, Beauty Rehab RX wrote: > From: Jane Witte > Subject: defective pump > > Message Body: > Hello. My husband bought this product for me for my birthday. I > received it yesterday. The pump doesn't seem to be working as I pumped > it several times and nothing comes out. I took the top off and put a > little in my palm and put it under my eyes. I waited 10 minutes for it > to dry. Once it dried it didn't take my bags away. I don't have deep > bags just enough to make me look tired and old. I don't expect > miracles because after all I am turning 71 in a few days but I have > always taken care of my skin. It doesn't seem to work for my bags so > I'm sending it back to you. Please let me know if I need an RMA number > to return this and please add the address also and anything else I > need to return this product to you.. Thank you for your help in this > matter...Jane Witte I have sent along an email I wrote to you about your product. Now you can see that I had a problem from the beginning. I sent the product back to you the very next day and the tracking number said you received it on the 23rd of January. We are still waiting for a refund. My husband has sent you all the information so you can see for yourselves it was sent back to you. We expect a refund of the purchase price. We have waited long enough. I don't know what the problem is with your company but you said it had a 30 day money back guarantee. I sent back your product in plenty of time so I would expect you to honor that guarantee. If not I will take further steps to rectify this with the Better Business Bureau, social media, and the credit card company...Jane Witte Show original message User's recommendation: If you come across this company MOVE ON!!!!!!!