Tony H Oru

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Verified Reviewer
| map-marker Hemel Hempstead, Hertfordshire

Resolution of inaccurate website info regarding lamp shade.

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Once they decided to answer query their response was accurate. Unfortunately the lamp shade that I wanted they cannot guarantee that the correct one will be delivered. As I am in the UK if the item is incorrect or damaged there is no recourse regarding return or refund. This in any event would be after waiting many weeks.
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User's recommendation: Trust pilot says +/- 90% 1*/2*. This says it all.

Anonymous
map-marker Hamilton, South Lanarkshire

Cannot fulfill my order as out of stock they have taken my money and I am unable to contact them!

Placed order few days later once they have taken my money they are saying the order is out of stock they are offering me to choose another item but I want a refund but am unable to get in touch with them !Riddiculous can you help me please
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Shae Hlv

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Verified Reviewer
| map-marker Santa Fe Springs, California

AFRAID of what I spent my hard earned money on!

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Oh no! I ordered a $462.05 chandelier and today looked at the reviews. It says the website is a scam in every way.m. No tracking info,, takes months to receive, comes broken, and no way to reach customer servicc. Even the light bulbs are not ones test are approved in other then China. Im trying to dispute the charge now before it ships
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Anonymous
map-marker Bristol, Bristol

Absolutely appalling customer service! Stay well clear of this site. Hiw could anyone work for this company and feel good about themselves- disgusting service!

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No return policy. Called me a lier. I can go on and on... Weeks of emails trying to get my money back for undelivered items. There are fantastic companies out there which are struggling, it's beyond me how this company is still trading! If you purchase items after reading all the comments and watched videos that people have left, then I'm sorry, you're a fool and good luck to you!!!
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User's recommendation: STAY WELL CLEAR!!!!!

David P Ilz

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Verified Reviewer
| map-marker Nottingham, Nottingham

Ripped off

Purchased a leather fur lined jacket on arrival it was nothing like the website photo inferior material a different jacket all together a cheap replica knock off sizing was wrong ordered Xl it was a bad large have been trying to return it & get a refund but struggling to keep in contact with emails Advice to others keep well clear cheap crap Dave Prosser Derby
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User's recommendation: Keep away cheap crap

Jonathon C Pyx

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Verified Reviewer

I have not received my merchandise.

Beautifulhalo Com - I have not received my merchandise.
I mistyped my mailing address by one digit, which caused my purchase to be returned to California. Customer service said that they are going to have it re shipped to me as soon as they could... that was 2 MONTHS AGO. Now they are ignoring my emails finally I just have a response claiming that they never received the return which is a lie because I was confirmed this through beautiful Halo and through ups.com Tracking # 920559****582750****51
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Loss:
$40
Cons:
  • Rip off

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Holley, New York

No instruction with remote

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I did not receive any instructions on how to use the remote control for Lighting I have tried several times to contact support. with no satisfaction. or help I will never buy from this company again and if your smart you wont either.dont buy from them
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User's recommendation: stop save your money

Anonymous
map-marker Denver, Colorado

Will not let me unsubscribe to their almost daily emails

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The unsubscribe link is not offered. Went to their live chat and they gave me an elaborate method but I asked nicely if they would just take me off their subscription list. Their answer was... ?
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User's recommendation: If you like daily emails, stay with them.

Anonymous
map-marker Lake Arrowhead, California

BEWARE! Been over a month - Only received 1 unit of my 2 unit order. No phone number, no email address - I am so stupid for doing business with this company. No instructions inside unit. They shipped

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Beautifulhalo Com - BEWARE! Been over a month - Only received 1 unit of my 2 unit order. No phone...
Ticket #126781 Ticket Status:Processing Ticket ID:126781 Order Number:145**** Order Date:May 02,2020 From: Marilyn Hutton May 11,2020 11:26 AM Subject: Have not received order Why hasn't my order shipped yet? Your tracking info provided is not real - has not moved at all (see attached image) - please advise ASAP before I contact my credit card company. I need to hear from you within 2 days. From: Customer Services May 13,2020 10:33 AM Dear customer, As we check, your order was shipped out By sea. It's on the boat, and it will exchange to FedEx or UPS when it arrives in US. The tracking information will be updated when it arrives in US as well. Please kindly wait for it. Have a nice day. Regards, Vecchio From: May 13,2020 02:46 PM by a boat? i cant wait for a boat - cancel my order now please From: Customer Services May 15,2020 03:57 AM Dear customer, Sorry for that, as checked, your package is still on the way, please kindly wait, many thanks. The order can't cancel as it was shipped according to our site policy, hope you can understand. Regards, From: May 31,2020 03:26 AM payment cancelled with PayPal From: Customer Services June 02,2020 01:26 AM Dear customer, As we check, your order was shipped out By sea. It's on the boat, and it will exchange to FedEx or UPS when it arrives in US. The tracking information will be updated when it arrives in US as well. Close the case please. Have a nice day. Regards, Vecchio From: June 09,2020 11:51 PM Only one light has been delivered June 6 - over 1 month from order date. Where's the other one? I have committed to make it my life's mission for 1000 bad reviews for your company - my customer has cancelled their order - Lost $100's of dollars because of you
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User's recommendation: AVOID AT ALL COSTS

Nichelle Z

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Verified Reviewer

Bad service

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I ordered one sweatshirt on June 25th. I selected delivery in 7-9 days. It's been 4 weeks and I still haven't received my product. After several emails and several chats with customer support, I received a please kindly wait, but still no product. But, they were quick to accept payment...they completely lack timely service. I would strongly advise people to stay away from Beautifulhalo.
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Cons:
  • Bad service

Preferred solution: Deliver product or service ordered

User's recommendation: Definitely NOT

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Mar 7, 2022

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David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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