Beautiful Floors? Not Really!!!

Hello - I had my wood floors refinished by Beautiful Floors (516) 376-****. When the floors were put down 4 years ago, it was snowing and the contractor we used tracked black cat litter onto the floor which dried in clumps and has been there ever since. Michael Anselmo of Beautiful Floors gave us an estimate last year of $295. When I called him, he said he remembered and we set up an appointment for Tuesday, May 10, 2011. My husband planned to be home. The people he sent had no idea what type of flooring it was (engineered hardwood). My husband found a piece of the flooring in the garage and gave it to them. I then called Michael because they still didn't know what to do. When he came he apparently told them what they needed to do. When I got home I noticed a piece of brush in the wax as well as a huge shoe print, among other defects. It was a very poor job. I called him and he said he would come again. He was to have been there on Monday, May 16th in the morning, per his message on our answering machine on Saturday, May 14th. Again my husband planned to be home. Michael never showed up and never called. We called and left a message. He finally called back and said he had a problem with his truck. Keep in mind my husband lost 2 days at this point. So he said he would be there on Tuesday, May 17th. He sent 3 people but he didn't come himself. The workers only did a small part rather than redo the entire floor. This would have been OK but they clumped the wax on and now, instead of cat litter, there are blisters on the floor from not only this redo but from the original job they did on May 10th. Further, we had our furniture all over the house for over a week waiting for the job to be redone. I should think if a job isn't done properly the first time, the boss should certainly show up to assist. I called Michael yesterday and left a message that I would be contacting Service Magic if he didn't get back to me and he has never called me back!!! This is just unacceptable. While $295 might not sound like a lot of money, it is expensive for us. I wouldn't mind if it was a good job! I don't know if there is any other avenue to pursue but I think you should take him off of your roster as he it not good for your business. If you respond, please send an email to sherri2922@***.com. Thank you. - Sherri Gerold sherri2922@***.com
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#238315 Review #238315 is a subjective opinion of poster.
King Of Prussia, Pennsylvania



Supplier and installer of carpet, ceramic tile, wood, and vinyl flooring.

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