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Over a month and still no product

Beartilk Top - Over a month and still no product
I purchased a DSR-1 from this company on 22-April-20. First of all when on their website when placing an order after all the information is given and when you hit the purchase button the site gives you a error message. I went back through everything again and got the same error message so I just erased everything and forgot about it. Two days later I got an email telling me thank you for your purchase and that my item would be shipped out shortly with a tracking number. So I said ok the order went through. Three days later I finally got the tracking number to only find out the item was coming from Wenzhou City China during the start of this COVID-19. Well its coming now so let it ride. Well Ive tracked the item all to Shanghai on the 10th of May and then the tracking stops. The Beartilk company advises not to contact them in concerns of this item. So I finally got an email address to try to get some information on how much longer do I have to wait and why is there no more tracking information. This is the response I received from Beartilk, Hi Due to the impact of the epidemic, logistics transportation is slow. The transportation status is not updated in time,please understand and be patient. If you have any questions,pls feel free to email us. Well when I emailed them back for at least a update, I got nothing.

User's recommendation: They seam to be a middle man and some if not all items might come from China.

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ID
#1951144 Review #1951144 is a subjective opinion of poster.
Service
Beartilk Top Shipping Service
Pros
  • Price
Cons
  • Items may come straight from china
  • Check out on webpage will give errors
Loss
$64
Preferred solution
Deliver product or service ordered

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