BeachStore

I ordered a clamp-on beach umbrella on 7/25/19. I received the umbrella.

The umbrella had a cut in the material about 1 1/2 " long. I have been trying by phone, by e-mail and by chat to contact the store. I have not received an answer. I have written a letter and not heard back.

The Beachstore takes the money and runs. In the advertisement it says "Hazzle free returns" - what a joke!

I think this store needs to be reported. I'm a very unhappy customer!!!

I ordered and paid for the brand names Tommy Bahama Beach Cart. Instead I was shipped the RIO Beach Cart, which is less expensive than the Tommy Bahama Cart.

I sent an email with no response. I called and left a message with no response. I opened up a “case” as instructed on the website and still no response.

This website is a fraud.

DO NOT Buy anything from them. They just want to take your money and have no interest in being honest.

Buyer beware.

this store takes your money and runs! Beachcraft does not get back to the customer no matter how hard you try.

I have e-mailed several times, I have phoned numerous times and even written a letter and send pictures of damaged item.

All to no avail - all without a response. Do yourself a favor and stay away from this store

I ordered a Blue and White Beach Buoy umbrella but received a red, white and blue umbrella. The pole also had dents on it. I tried calling the BeachStore several times but was unable to reach anyone and I did not receive a call back. I was finally able to get a response by email. I followed the directions in the email and provided photos of the umbrella and damage to BeachStore. I did not receive any response regarding the pictures I sent nor did I receive any response to the 3 emails I sent asking for a follow-up.

Your order no. XXX-XXXXXXXX has been received. We will process it promptly.

8ft Buoy Beach Umbrella w Cargo Net - Red/White16174 - 8ft Vented Fiberglass Beach Umbrella - Red/White

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To: contactus@***.com

10:54 AM

I’ve received no communication since I supplied the pictures requested, nor to any of my follow-up emails.

Is there anyone at BeachStore that will address this issue?

Thank you,

[ ]

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This is not how I expected my customer service interaction to go.

Can some one respond to my case?

Thank you,

On Sep 14, 2018, at 1:08 PM, Chris H [ ]@yahoo.com> wrote:

Please confirm receipt of the pictures submitted.

Thank you,

[my name]

From: Chris

Sent: Wednesday, September 12, 2018 2:24 PM

To: BeachStore.com

Subject: RE: Case # CA17506 Created: Wrong umbrella color

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Her are the pictures.

Thanks,

[my name]

From: BeachStore.com

Sent: Wednesday, September 12, 2018 1:42 PM

To: [ ]@yahoo.com

Subject: Case # CA17506 Created: Wrong umbrella color

Thank you for contacting BeachStore.com Customer Support.

Your request for assistance has been received. Case #CA17506 - "Wrong umbrella color" has been created for you. A member of our customer care team will respond to your case as soon as possible.

Click here to update the Case online, or reply to this email

Message History

We are very sorry to that you have received a damaged or defective product(s). We will do our best to sort this out for you promptly.

Please understand that we must document any such defects or damage.

We kindly ask that you provide us with one or more digital pictures of the damaged and/or defective merchandise so that we may assess the defect / damage. After review, we will either replace or discount the merchandise.

Please do not return the damaged/defective merchandise

Please respond to this case by replying directly to this e-mail and attaching your photos. You may also CC contactus@***.com on your e-mail.

The photos you submit will be automatically uploaded to your case file and will be processed promptly.

We apologize for the inconvenience and thank you for your patience and cooperation.

After approximately 18 uses the fabric had pulled out of a narrow section near the head of the chaise. This did not happen on any other part of the fabric where it ties into a groove with spline materials.

Their response that since it was outside the 30 period nothing can be done. In addition to this issue when the unit arrived the screws on the sides of the chaise had been overdriven with a power screwdriver leaving sharp burrs raised on each screw head. This required each head had to be filed down in order to prevent the user from being cut by these burrs.

I would NEVER buy anything from this company again. First if you email them they do not respond. You cannot use the phone as you are put on hold and no one answers but you get plenty of chances to leave a message which is not returned either.

Poor customer service, lack of a reasonable response and the quick and dirty dodge of "it is outside the 30 day warranty period". NEVER again will I buy anything from this company.

I'm sorry I didn't read the many *** reviews before buying from this horrible company.

I ordered a red Copa beach umbrella on 10/26/15. On 10/28/15 I received an email saying the order was filled & had a Fed Ex tracking #. After 2 days with no activity on the tracking # I sent an email inquiry about the status of my order. I received a response from Kim La Rosa on Thursday 10/29/15 saying the red was out of stock & did I want a Lime green umbrella. Well, if I wanted the green I would have ordered the green. I explained to Miss La Rosa I had family coming in & I needed the umbrella by the weekend. I then asked why I was sent a email with a tracking # saying the order was filled when they didn't even have the product. At this point our conversation deteriorated with Miss La Rosa becoming a bit surly.

On Sunday, 11/1/15, still without product & no longer seeing the item on their website I sent an email cancelling the order. On Monday 11/2/15 I received an email saying they were shipping me the green umbrella. I responded in no uncertain terms not to ship it. They shipped it anyway.

I submitted a requet for a RGA # & requested they issue a call tag for Fed Ex to come pick it up. Eytan supplied an RGA # but would not issue a call tag. They expected me to pay to return a product I did not order. At this point I turned it over to my credit card company. After several weeks they issued a Fed Ex call tag, the credit card company sided with me & my payment was refunded. I felt like I needed a shower after dealing with these slimeballs!

ORDERED ON 11-2-14, RECEIVED 2 DAYS LATER, COST $63.00. CAME DEFECTIVE I CALLED AND WAS TOLD TO SHIP BACK FOR A REPLACEMENT, GIVEN RETURN AUTHORIZION NUMBER.

PROBLEM WAS COST TO SHIP BACK FED EX WAS $17.00 AND $13.OO RESTOCK FEE TOTAL $30.00 AND NO PROMISE THAT I WOULD RECEIVE A BETTER ON.

WOULD NEVER BUY FROM OR RECOMMEND THIS COMPANY TO ANY ONE. NEVER, NEVER NVER USE THIS COMPANY. BAD BAD BAD COMPANY. SHOULD BE *** WEB AND NEVER ADVERTIZE AGAIN.

NO A GOOD COMPANY SHOULD BE ASHAMED OF THE SELFS. NEVER NEVER NEVER ORDER THERE.

The company claims to have real time inventory and shipping time of 5 days. Over a month later several calls to the company and they claim it will be 5 weeks.

NO ONE ever on the customer service line unless you claim you want to buy something. This company is close to fraudulent if you ask me.

They told me that a supervisor would clal me back and when i said i wanted to wait it would be several hours. I told the rep how unhappy i was and she decided to hang up on me because i did not feel i was treated fairly.

I ordered the umbrella in plenty of time for my trip. I received it and it was sliced by a box cutter then shipped to me.

When I told them I wanted to return it and get my money back I was told they do not do that. They said they would ship another one or give me store credit. I told them I don't want store credit and need the umbrella Friday at the latest. They told me they could not guarantee shipment and I would have to pay for shipping which I already did.

I will never order from them again. I should have looked at reviews.

THEY SHIPPED ME A BEACH CHAIR THAT IS RIPPED AND SCRATCHED & THEY HAVE THE NERVE AND AUDACITY TO SAY, DO NOT RETURN DAMAGED MERCHANDISE!!!!!!! THEY WANT ME TO TAKE A PICTURE OF IT, SUBMIT IT FOR APPROVAL & THEY'LL EITHER GIVE ME A "PARTIAL" CREDIT OR EXCHANGE IT FOR THE SAME CHAIR.

I DON'T EVEN WANT TO DO BUSINESS WITH THEM ANYMORE. EVERY TIME I CALL, I GET A MACHINE, NEVER A LIVE PERSON. WHAT A SCAM. I CAN NOT BELIEVE THEY CAN GET AWAY WITH THIS BS.

I AM REPORTING THEM TO THE B.B.B. & THE NEWS & WRITING A BAD REVIEW EVERYWHERE I GET THE CHANCE.

I AM ABSOLUTELY PISSED & COMPLETELY DISGUSTED. THEY SHOULD BE ASHAMED.

For $64.95 I ordered a beach umbrella which was terribly defective. I reported the defects along with pictures to Beachstore.com.

They sent out a replacement which was almost just as chinsy and defective and the first one, probably would have broke upon second use of it. I filed another report along with pictures again and said I wanted to return it and just get my money back. They refused, said an umbrella is a non-returnable item and I could only receive a credit. They issued the credit and the credit was valid for about 4 months.

Before the credit expired, I tried to order a raft for a pool on their website with the credit and the order errored at the last step of check out. I had to call to order the raft which I did and also paid another $20 due to the difference in the price of the raft and the credit along with shipping. That was 1 month ago and I still do not have the raft. I called Beachstore.com 3 weeks after the order and was told they would look into and call me back.

They never called me back. I called again and they said it was backordered but just came in and would ship now. That was a week and half ago and still no raft. I called again today and once again was told they would look into it and call me back.

No surprise that I did not get a call back. After a few hours went by, I called again and no customer service reps answered the phone. Called five minutes later and same thing. This company sells cheap products and their customer service is horrible.

Never had such a bad experience with any other company. Will have to continue dealing with this problem until I get my product or money back.

Please read below; my complaint was started 7/15/11 and it's now 8/10/11.View 8/10/2011 6:04 pm Dottie Well it is now August 10th and no one has contacted me.Is there actually anyone that works in the department that reads this stuff? Just curious. I guess customer service is not one of your strong points.Dottie Yes No 2 View 7/26/2011 8:39 am Dottie I can't believe that I wrote to you the 15th of July regarding the damaged goods I received and today is the 26th and you have yet to resolve this matter. I have supplied you with photos so what is the problem. I have received damaged goods from Amazon, and the issue was resolved in 24 hours. My guess is that you must have such an overload of complaints that you are your staff obviously can't handle it. Due to this problem, you have obviously lost any future business from me and I would not recommend anyone I know to your sight.. I have been in sales and customer service since 1968 and this is not it. Please do something about you customer service!Dottie Scalzo Yes No 3 View 7/21/2011 3:46 pm Daniel R Lorido Dear Dottie Scalzo,We have received your photos of the damaged bag and they are being sent to the refund department where they will be reviewed to send you a new carrying case.Thank you for your patients,BeachStore.com Yes Dottie No 4 View 7/18/2011 10:02 pm Dottie I sent some photos of the damaged umbrella. Did you get them?Dottie Yes No 5 View 7/16/2011 10:20 am Dottie Scalzo Hi,I' ve sent you some photpos of the damaged umbrella case and the top where the cord is cut and totally useless. I can't believe that pieces is this condition actually get through quality control . The case is very important if you are a beach goer!

Have a blessed day!Dottie

--- On Fri, 7/15/11, BeachStore.com wrote:

From: BeachStore.com Subject: Case # CA12677 Created: received damaged goodsTo: dscalzo7@***.com, eytan@***.comDate: Friday, July 15, 2011, 6:02 PM

We ordered a Ostrich Beach chair and less than 2 month's later it broke after the first time using it. They said no exchange or refund.

The chair was over 100.00. It appears that they sell sub par stuff. We will never order from Beachstore.com and suggest you dont either. We contacted Customer Service shortly after it broke and they said we never called.

It is hard to actually contact a person.

It is sad that this company cant honor merchandise for more than 30 days. I plan on telling everybody we know that Beachstore.com is a rip off company.

I ordered a beach chair a week ago and have not received it. I call the customer service line and it states there are zero customer service agents to take your call.

I called 1-888-40-beach. I also payed $15.00 dollars for shipping handling. The beach chair was not cheap either. I will never order from them again.

I want to be able to go to my pool before the summer ends.

It is hard to find a beach chair in the beginning of August...that is why I ordered the chair online. Next time I will call the customer service line to make sure people work there before I buy another item online.