Beach Palace
Beach Palace Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating: Beach Palace has a 1.8 star rating from 1 review and consumers are mostly dissatisfied; reviews highlight high price level and poor billing transparency.
Positive Feedback
Guests value the resort location and say it compares favorably to nearby properties on setting and amenities.
Negative Feedback / Risk Areas
- Billing transparency problems, with unexpected all inclusive charges reported and complaints about how rates are quoted.
- Poor customer service response when disputes arise, leading to unresolved pricing issues.
- High price level noted relative to perceived food quality and value.
Key Takeaways for Future Customers
- Check Beach Palace reviews and confirm all inclusive pricing as weekly versus per night before purchase.
- Document rates and ask for written confirmation to avoid billing surprises and customer complaints about charges.
- Consider alternate resorts if membership or booking agent information is unclear.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating: Beach Palace has a 1.8 star rating from 1 review and consumers are mostly dissatisfied; reviews highlight high price level and poor billing transparency.
Positive Feedback
Guests value the resort location and say it compares favorably to nearby properties on setting and amenities.
Negative Feedback / Risk Areas
- Billing transparency problems, with unexpected all inclusive charges reported and complaints about how rates are quoted.
- Poor customer service response when disputes arise, leading to unresolved pricing issues.
- High price level noted relative to perceived food quality and value.
Key Takeaways for Future Customers
- Check Beach Palace reviews and confirm all inclusive pricing as weekly versus per night before purchase.
- Document rates and ask for written confirmation to avoid billing surprises and customer complaints about charges.
- Consider alternate resorts if membership or booking agent information is unclear.
Turn one complaint into a collective action
Cancún, Quintana Roo
PER PERSON/PER NIGHT = OVER $4,000 for food/drinks
- - Interval gave rate info; $616 was quoted but not stated as per night.
- - Beach Palace quoted $4312; a studio downgrade was offered at half.
When I called Interval to see what booking an All Inclusive would mean cost wise. They told me where to look and told me go to month you are going an look at those rates.
When I said then it will be $616 he said yes. He did NOT say that was PER NIGHT. When Beach Palace called to get me to pay for the all inclusive meals/drinks they told me it would be $4312. When I gasped they said they could "Down Grade" me to a studio for 1/2 that.
I still refused to pay as I was lead to believe it was $616 for the week for meals/drinks. They said this happens all the time. They would not budge. Don't get caught in this trap of all inclusive resorts in Mexico; stay clear of them.
The food there is not THAT much better than US to pay have to pay THAT much per week for food! We changed our reservations to The Royal Islander which is NOT an all inclusive but just as nice - or better of a resort in Cancun, MX. Just to be fair, Interval is as much at fault as they should list the All Inclusive Meal/Drink rates at a week rate, NOT nightly.
It should also be highlighted and in Red to WARN people ahead of time. It would save them a lot of hassle!
Preferred solution: Full refund
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