Beach Bum
Beach Bum Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Beach Bum has a 1.0 star rating based on 5 customer reviews; consumers are mostly dissatisfied, with 100% unfavorable distribution. Pros noted: location is close. Cons noted: took my money. Reviews emphasize poor customer service, high prices, and problems with discounts and special offers.
Key Takeaways for Future Customers
- Read Beach Bum reviews before visiting to weigh frequent service complaints.
- Bring proof of purchase and expect potential issues with appointments and memberships.
- Be prepared to escalate billing or refund disputes if charges or subscriptions are mishandled.
Negative Feedback / Risk Areas
- Repeated reports of rude or unprofessional customer service and discriminatory treatment.
- Appointments not honored and equipment failures that ruined services.
- Double charges, refusal to issue refunds, and ongoing membership billing problems.
Positive Feedback
The only consistent positive mention is a convenient, close location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Beach Bum has a 1.0 star rating based on 5 customer reviews; consumers are mostly dissatisfied, with 100% unfavorable distribution. Pros noted: location is close. Cons noted: took my money. Reviews emphasize poor customer service, high prices, and problems with discounts and special offers.
Key Takeaways for Future Customers
- Read Beach Bum reviews before visiting to weigh frequent service complaints.
- Bring proof of purchase and expect potential issues with appointments and memberships.
- Be prepared to escalate billing or refund disputes if charges or subscriptions are mishandled.
Negative Feedback / Risk Areas
- Repeated reports of rude or unprofessional customer service and discriminatory treatment.
- Appointments not honored and equipment failures that ruined services.
- Double charges, refusal to issue refunds, and ongoing membership billing problems.
Positive Feedback
The only consistent positive mention is a convenient, close location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
- - Rockaway, NJ location had poor service.
- - I was told tans would be extended with another package.
- - The manager refused to honor them and said no record.
Absolutely terrible customer service at the Rockaway, NJ location. I went in today expecting to use my previously purchased tans, which I was explicitly told in April would be extended if I bought another package, which I did. Not only did I buy another package, but my husband also made a purchase that same day.
When I went to use the tans today, the manager refused to honor them. I showed her my credit card statement clearly dated April 2025, proving the purchase. She dismissed it and insisted there was nothing showing on her side, even trying to say the charge was from a prior year, which was simply not true. The date was plainly 2025. Still, she refused to help or offer any solution.
Even worse, she was completely unprofessional and rude. When I told her I would take my business elsewhere and contact corporate, she didnt care at all and just let me walk out the door.
This is no way to treat paying customers, especially those whove spent hundreds of dollars. I will never return to this location or any Beach *** Tanning again. I strongly recommend others avoid it too.
User's recommendation: Don’t waste your time at this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave a issue with employee
- - Customer service was disrespectful and discriminatory at the home delt site; staff showed no empathy, and more help and training are needed there.
The customer service was disrespectful and discriminatory i am very upset about what happened in the home delt location today. The help was absolutely.
Disrespectful and had no empathy towards anything that was going on for may, at that time. I believe that they need more help in that location.And the help needs better training
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with appointments not being honored
- - Fourth day in a row with someone using my appointment bed.
- - They said it was an accident.
- - This happened in Harrisonburg, VA.
This is the fourth day in a row theyve let someone go in my appointment bed I said why she said an accident I said yeah they accidentally do that a lot theyre definitely getting reported harrisonburg va btw
Preferred solution: Time and money back for inconvenience not honoring my appointments
User's recommendation: Don’t come if you expect an appointment to be kept
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Babylon, New York
Not happy with service. They took my money.
- - Airbrush machine broke; it only went up.
- - I ended up half tan and half white.
- - They told me to return tomorrow.
- - I want a refund.
- - I lost $50.
The airbrush machine was broken, it only went up so high. So I'm half tan from the bottom and the top of me is white.
They told coming back tomorrow. The reason why I got airbrushed is for a party the next day to fix it. I had to get it fixed that night, else where. I want and deserve a refund.
They did nothing to accommodate me at all. I lost $50 to look like half tan
- Location is close
- Took my money
Preferred solution: Full refund
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- - Cancelled in person; signed wrong forms, so cancellation failed.
- - Charged monthly after; wrong forms froze the account and extra fees accrued.
SExtremely unhappy with the service that Im given although this tanning salon wants to field the corporate vibe the customer is definitely not right. I had needed to cancel my membership.
I was told I had to do so in person and to sign some forms. I ran over in between my break from work with my car double parked as the girl that was helping me give me forms. I signed them being my car was double parked and I was already inconvenienced. However, the girl gave me the wrong forms, only freezing my account the past year.
I have been charged since Ive moved additional fees every single month and then I was told I signed the wrong form.
I have a bottles with I dont work in your facility. I wouldnt know which forms I only signed what you are employer give me still fighting and not getting anywhere horrible customer service!!!
User's recommendation: Stay away
Dallas, Texas
Double charged my husbands credit card
- - Card charged twice; refund refused and staff were rude.
- - An iPod docking station fried his iPod; insurance covered the repair.
Beach *** tanning in Westland, MI on Cherry Hill and Venoy swipped my husbands credit card twice. He realized it showed them proof from the bank and they still refused to refund it.
They were extremely rude calling him a liar and now he has to give up the last 2 weeks of his tanning package just because they want to be extremely rude. They also had an Ipod docking station in one of their rooms fry the hard drive on his new Ipod. He tells them so no one else fryes theirs and they act like he brokrle it just to get a new Ipod but dub we had insurance on it, he got it fixed.
He was trying to be considerate. This tanning salon is the perfect example of white trash getting a lil cash and opening a company they aren't smart enough to even run a register.
1.Beach *** in Bayonne, N.J. don't change bulbs often enough..
2.There manager says that the original contract has a 30 day clause to cancel and it does not. so if you try to cancel on the spot he gives you a hard time.
He knows most members don't have a copy of the original and when you ask him to show the store copy he says I'll see if I could find it.
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Dearest guest, Thank you for reaching out and sharing your recent experience with us. I’m truly sorry to hear that our service fell short of your expectations.
This is not the level of service we strive to provide, and I sincerely apologize for any frustration or inconvenience this caused. At this moment we are unsure of the location troubling you we want to do our best to address your concerns immediately. Can you please contact us directly?
Email us: genna@***.com. Please know that we value your business and would love the opportunity to provide you with a much better experience in the future.