Anonymous

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Verified Buyer
| map-marker Ypsilanti, Michigan

Forced to pay 18% tip for the worst service ever!

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Bds Mongolian Grill - Forced to pay 18% tip for the worst service ever!
Bds Mongolian Grill - Forced to pay 18% tip for the worst service ever! - Image 2

DMy husband snd I went for dinner. Unexpected my sister and nieces were also there for dinner - a waitress came over and asked if we would rather sit together so we moved over to their table.

The waitress finally came over gave us bowls and left we had to ask for everything Horrible Service! Bills came and she added 18% tip for party of 6 or more and refused to remove it when asked to. But could increase it only. She didnt deserve a 1.00 tip not alone over a 20,00 tip!

Said she was the manager! Bling hair. We want a refund. Not a coupon to go back because we will ne er be going back.

They never told us when they offered for us to sit together would mean an automatic 18% tip. When asked her she said it was posted in lobby. But they offered for us to sit at 1 table! 2 checks and 2 tips of 18% tip for absolutely horrible service.

I took my husband there for his birthday. To get his rewards free bowl.

- well that. Free bowl cost us over 20.00 for the tip only!

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User's recommendation: Don’t go to this location!

2 comments
Guest

You/husband did not pay $20 tip. Post what your portion was for you two. If you are that poor, stay in.

Guest
reply icon Replying to comment of Guest-2504985

Agree! A $20 tip means the bill was $110.

No way. Not for two people.

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Cheyna D Ehy

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Accidental Gift card purchase

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Bds Mongolian Grill - Accidental Gift card purchase

I purchased a gift card before Christmas for my son. He took me and 2 others, went to pay gift card was for BD's Mongolian Grill and not the one in Mankato, MN.

So I contacted where I got the gift card and asked to please be refunded. Since the closest location is in IL. We CANNOT travel. I have cancer and am very ill, given about a year left to live.

The person who I was emailing with says they are non refundable, which I do understand, but there has to be some exceptions. I cannot work, and money is very tight.

We ended up spending MORE money thinking we were using the gift card. I would ask someone to please help with this matter as I know there is no way to NOT refund $.

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Loss:
$60
Cons:
  • Rude

Preferred solution: Full refund

User's recommendation: Customer Service was RUDE and took over a week to respond & now ignored.

2 comments
Guest

When money is tight no one ever contemplates purchasing gift cards to eat out. Also, leave your own personal information out your complaint.

Guest
reply icon Replying to comment of Guest-2310242

Even poor people try to make small Christmas purchases. Stop being so judgemental.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Marion, Ohio

Dissatisfied. Customer.

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My sister and I went to Mongolian thinking we were going to have a good dinner we got there. The meat was slimy and gross and the manager even admitted that the meat was not what they had normally gotten.

The bathroom was absolutely disgusting. Unusable the table had slime on it the salt and pepper shakers were gross and my sisters food Was an edible completely the soup look like it was frothy and totally just some stuff they threw in a pot and put a little milk in it. It was gross. I dont know what to say.

I just always love Mongolian grill I was very disappointed I felt like they rushed our food in the things were not cooked the sausage that was inside. My sisters was cut so big how could it possibly *** The chicken was frozen chunks The whole thing was just a big disappointment and it was very expensive and the manager he laughed at me and we couldnt get our money back. We left hungry and went somewhere else.

I think somebody needs to know that its not being properly ran there, and I even ask the manager. Would you feed this to your mother and he laughed .

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User's recommendation: Keep a better high on this franchise it is really gone downhill

Kei M

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Verified Reviewer
| map-marker Dearborn, Michigan

I was rudely mistreated and disrespected

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On Tuesday February 14th at The Downtown Dearborn, MI location at or around 8p.m. or 8:30p.m.

I enter the location upon my arrival I was place on a waiting list which I was told there would only be a 10 minute waiting period and which also my phone number was taking as well. After stepping outside JUST FOR A BRIEF MOMENT to go accompany and retrieve my guest and returning back into the location there were 2 parties of 4 or more who just head enter and were sitted moments later. I than proceeded to ask the host how is it that they were sitted before me and my guest and they were NEVER!! NEVER!!

Place on a waiting list. I was disrespectfuly brush off and ignored. So I ask to speak to an manager. Upon the manager arrival she instantly didn't want to here what me a willing paying customer head to say.

I was immediately cut off she was VERY!! VERY!! Belligerent and VERY!! VERY!!

disrespectful with her tone and attitude. When ask what was her name she didn't respond with no answer. Come to findout the host was only 16 years of age who started the whole ordeal and the 16 year old also didn't provide her name as well. So I'm asking that immediate action takes place at that location and with those individuals because shouldn't no paying customer should ever be disrespected and turned away for poor customer service from Mongolian BBQ stuff members.

If anything is not done about this situation I will be force to take legal action and local news authority.

Thank you

Mr. Kei Myree

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Preferred solution: Apology

User's recommendation: Stand up for yourself because we are paying customer and should never be treated as such.

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