BD Alaris
BD Alaris Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BD Alaris has a 2.6 star rating from 1 review and overall sentiment is mostly neutral with concerns about product availability and customer service in BD Alaris reviews.
Positive Feedback
Reviewers note BD Alaris is usually reputable and offers very good, diverse products with medium price level.
Negative Feedback / Risk Areas
- Long backorders for calibrated pressure tubing creating equipment downtime, a central BD Alaris customer complaints issue.
- Poor support and no clear workarounds from customer service for critical parts availability.
Key Takeaways for Future Customers
- Expect solid product range but confirm parts availability before purchase and consider alternatives if stock affects operations.
- Verify service response for maintenance needs since delayed parts can keep devices out of service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BD Alaris has a 2.6 star rating from 1 review and overall sentiment is mostly neutral with concerns about product availability and customer service in BD Alaris reviews.
Positive Feedback
Reviewers note BD Alaris is usually reputable and offers very good, diverse products with medium price level.
Negative Feedback / Risk Areas
- Long backorders for calibrated pressure tubing creating equipment downtime, a central BD Alaris customer complaints issue.
- Poor support and no clear workarounds from customer service for critical parts availability.
Key Takeaways for Future Customers
- Expect solid product range but confirm parts availability before purchase and consider alternatives if stock affects operations.
- Verify service response for maintenance needs since delayed parts can keep devices out of service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Almost one year waiting for Calibrated Pressure Tubing
- - About 20% of BD Alaris 8100 pumps fail PMI due to out-of-tolerance pressures.
- - Calibration sets backordered for nearly a year; no ETA from Alaris.
I am the Biomedical Equipment Technician in a small hospital in rural New Mexico and medical equipment is at a premium here. We need all our equipment up and in the hands of the talented medical staff in as little time as possible.
Case in point: A number of our BD Alaris IV Pump Modules, model 8100 are failing preventive maintenance inspections due to patient side occlusion pressures being out of tolerance.
The computer program used to perform the PMI's is failing these pumps because of that issue. At this point I have 20% of my pump modules down and in need of a Pressure Calibration Set to calibrate and put them back in service. According to BD Alaris these calibrated sets have been on back order for almost one year.
BD Alaris' has no work-around for this issue and they have no idea when these items will become available again. They also state that their machine they use to manufacture these items is broken.
This is a ludicrous excuse. A major world-wide manufacturer of high-end medical equipment can't fix their equipment or get it fixed? In addition, they only have ONE machine? They're BS-ing me!
Their suggestions were...
One: swap the two pressure sensors around. I did that. No fix. Two: Replace both sensors....
I did that. No fix. Three: replace the main logic board. This is an expensive item and I'll need quite a few of them.
Each of these items cost significantly more money than a $36.00 calibration set.
What I would like to do is to light a fire under BD Alaris and get these Calibrated Pressure Sets back in stock and out to the customers ASAP. I'm positive we aren't the only medical facility experiencing this issue.
- Very good products across the board
- Usually a very reputable company
- Poor support regarding availability of some test devices
Preferred solution: Let the company propose a solution
User's recommendation: Try another manufacturer.
Brands Related to BD Alaris
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.