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Product did not work, no refund

I purchased an online product to convert pdf files to editable word files. It did not work. When I informed the company of that on the same day, and requested a refund, they said they would look into it. 3 weeks later I am told no refund. My word doc had bullets in it and when it converted the file, the bullets showed up, but I could not edit the file at all. I tried to cut and past it into a new document, but that did not work as I could not reformat it at all. I send the company the file to see it did not work, and they did not care.
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#478060 Review #478060 is a subjective opinion of poster.

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