BCE Canada
BCE Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BCE Canada has a 1.0 star rating from 1 review and overall sentiment is negative, with consumers mostly dissatisfied; this summary reflects BCE Canada reviews and a clear customer complaints pattern.
Positive Feedback
The single reviewer noted prior long-term association with the company as a former employee but provided no positive service experience details.
Negative Feedback / Risk Areas
- Long delays and unresponsive CGI support when requesting Remote Management removal.
- Ticketing process that did not produce timely callbacks or resolution.
- Support unavailable or unhelpful on weekends, leaving the customer without phone access.
Key Takeaways for Future Customers
- Expect potential delays in customer service and confirm remote management removal procedures beforehand.
- Document ticket numbers and follow up persistently if facing service interruptions or subscription/device access issues.
- Consider contingency plans for phone access while resolving account or access problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BCE Canada has a 1.0 star rating from 1 review and overall sentiment is negative, with consumers mostly dissatisfied; this summary reflects BCE Canada reviews and a clear customer complaints pattern.
Positive Feedback
The single reviewer noted prior long-term association with the company as a former employee but provided no positive service experience details.
Negative Feedback / Risk Areas
- Long delays and unresponsive CGI support when requesting Remote Management removal.
- Ticketing process that did not produce timely callbacks or resolution.
- Support unavailable or unhelpful on weekends, leaving the customer without phone access.
Key Takeaways for Future Customers
- Expect potential delays in customer service and confirm remote management removal procedures beforehand.
- Document ticket numbers and follow up persistently if facing service interruptions or subscription/device access issues.
- Consider contingency plans for phone access while resolving account or access problems.
CGI not responding for 3 days!!!
- Retired Bell Canada employee needs Remote Management removed.
- Ticket 1099**** opened; weekend delays, disconnections or escalations.
I retired from Bell Canada on June 30 2022. I had a password issue so I had to reset my phone to factory settings.
In order to do that i need the Remote Management taken off my phone as I no longer need to connect to BCE. I called CGI 3 days ago to get this removed. I was eventually given a ticket 1099****. I've called numerous times going through all the prompts etc either to be disconnected or to have someone tell me my ticket has been escalated and someone would call me back.
When I began calling first thing this morning they told me they couldn't help because it was the weekend now! I have a 6 hr drive ahead of me and no cell phone!
I couldn't be more disgusted, disgruntled as well as disappointed in the customer service I have received. Not to mention I was a loyal employee for 42 years!!
Preferred solution: Apology
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