Jim L Tea

WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE 72 YEARS

For almost 2 months I have been unable to get anyone at this company to resolve my loan status. Over twenty emails and over 20 phone calls.

Their official response by a loan officer was "you don't know how BIG this company is" the most arrogant caustic "loan officer" i have ever dealt with in 60 years of working with banks. After filling out two applications and following those up with phone calls I finally got a acknowledgement they received the first one but that was after over 30 days. I am still waiting to get the phone call interview they promised.

Bottom like it has been over 45 days and still no resolution. I'll be turning this over to my attorney who is my last resort.

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Reason of review:
Poor customer service
Anonymous
map-marker Coral Gables, Florida

Terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called in on the 12th to have a payment drafted on the 15th. The representative assured me it would come out on the 15th.

However, it was drafted the same day and overdrew my account. They said it would take 3-5 business days to refund my money which defeats making the payment on time.

I am so sick of this company! I wish a real bank would purchase my loan because my payment has never been late but I'm stuck with these retards!!!!

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Reason of review:
Problems with payment
Anonymous
map-marker Winfield, Missouri

Shame on you bayview florida

Two years ago in 2015 received a loan mod. I was forced into making 3 months payment to stay in our home.Since then we made payments every month on time and our payments were put into a suspended account,our payments were never used for mortgage and sat there.Every month we were charged a late fee and corporate expenses,for what we still dont know and now they say we are 3 months in arrears,as our payments were never used for the mortgage.Now we have to go back for 13 months to prove we have made payments or m&t will foreclose.The worst scam i have ever encountered with mortgage fraud.I will badmouth this company for a truly ugly soul against hard working citizens.

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Reason of review:
Problems with payment
2 comments
Guest

Stop this company!

Guest

Hi:

Is is Bayview Financial or Bayview Loan Servicing LLC?

Also: check your statements carefully for extra fees. For example: "corporate advance fees." These will most likely not be allowed as,based on what you stated, the alleged default was manufactured by them as they failed to properly credit your account.

See the mortgage and note as they should contain specific paragraphs about how your payments will be applied. If they failed to do this then they may have breached the mortgage contract.

Talk to an attorney who specializes in this area right away.

Many of the statute of limitations are short for actions against banks. I am not sure what state you are in but there is a National Organization: The National consumer law center that might be able to recommend an attorney who practices in this area that is located in your state.

Good luck!!

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Hillman Mah
map-marker Bullard, Texas

Bayview Financial Home Loan Review from Bullard, Texas

My ex wife and I obtained a home loan through Swartz & Brough out of Austin Texas using my VA disability separation pay as the down payment. A couple of months later she kicked me out and took the house in the divorce proceedings.

I didn'teven know Bayview Loan Servicing LLC existed until I tried to obtain a home loan this year (15 years later) and found a charge off on my credit report. I understand that a divorce decree doesn't always release you from the debt ( as Bayview has very eagerly brought to my attention). However, my ex brought the divorced to their attention and tried to refinance the home. Bayview refused.

At the time that Bayview purchased this debt there was already a lawful order issued by a district judge stating that the property and the financial responsibility belonged to my ex wife that I have to obey. So not only did I not know that the loan was ddelinquent; I ddidn'teven know who it was being paid to. I asked Bayview to remove the negative item through the credit beuros.

They refused. I reported this to the BBB, that did nothing.

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Reason of review:
Order processing issue
1 comment
Hillman Mah

Because I knew nothing about the delinquent loan, or even that a loan was being paid to this company in my name; this should be a violation of the fair reporting credit act. I am currently looking into further action.

Richy Ryd

Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am filing a complaint against Bayview Loan Servicing a/k/a Bayview Asset Management LLC subsidiary companies of Bayview Financial Holdings for the reason being that the Foreclosure Manager in the Fort Washington Pa Branch Nicholas DeSumma I am under the information and belief is directing some of his staff to committ fraud. The Fraud that he is directing his staff to committ is when you run an SCRA Search on the Department of Defense Website to see if the Borrower is in the Military where you need a Social Security Number or a date of birth. The Date of Birth is not considered an accurate search. Anyway he states in an E-Mail to certain Employees that if you cannot locate a Social Security Number or a Date of Birth to use an Invalid Social Security Number of 999-99-**** and that is fraud and you will be using that Invalid Number on thousands of people who are not on the note but on the mortgage. Please See Below E-Mails The Employees did express there concern to this Manager that this is fraud and one actually completely refused to do it and I'm not sure of the others. When the one expressed his feeling and refused to do he stated that WE MUST DO IT which means commit the fraud. Please See Below E-Mails dated February 19, 2015, Bayview Sub-Services loans for Bank Of America where the E-Mails are involved about but to me personally I don't think that Bank of America is aware of this and that this was concocted up by this Foreclosure Manager of Bayview Loan Servicing from the Fort Washington Location. .

From: Nicholas DeSumma

Sent: Thursday, February 19, 2015 12:27 PM

To: Paul Gold; Robert Reinish; Cynthia Sokol

Cc: John Kerr

Subject: **IMPORTANT** SCRA Checks

Importance: High

Hello All,

When encountering a situation where we have a non-borrower (Note) mortgagor, if we are unable to locate a SSN or birth date for that individual please run a DOD search using their name and SSN 999-99-****. Obviously not reliable but we have communicated this to Clayton several times and they still proceed to issue findings for lack of SCRA Certs in this scenario. As such, this is the course of action we are forced to take to produce a Cert. The alternative would be to adjourn the FCL sale and run skip traces, which BOA does not want us to do. I understand the frustration with this mess and feel the same. However, we have to ensure compliance from every angle.

Going forward, we must reference the mortgage and note document to identify all mortgagors & borrowers, respectively. Once identified, we must run DOD checks using their SSN or birth date when available. If neither is available, please run the check using the name and SSN of 999-99-****.

Please see John or I with any questions or concerns.

Thanks,

Nick

Nick DeSumma

Foreclosure Manager

Bayview Loan Servicing, LLC

1301 Virginia Drive, Suite 403

Fort Washington, PA 19034

p: 215.664.1385

f: 786.275.9253

m: 786.449.5287

NicholasDeSumma@***.com

From: Nicholas DeSumma

Sent: Thursday, February 19, 2015 12:36 PM

To: Robert Reinish; Paul Gold; Cynthia Sokol

Cc: John Kerr

Subject: RE: **IMPORTANT** SCRA Checks

While I understand your position and don't disagree that the search is unreliable, respectfully, this is the process that must be followed. We have communicated this to both BOA and Clayton to no avail. They continue to issue findings when searches are not produced. Similar song and dance to running SCRA checks on deceased borrowers. Nonsensical. Nonetheless, we must do it.

Nick DeSumma

Foreclosure Manager

Bayview Loan Servicing, LLC

1301 Virginia Drive, Suite 403

Fort Washington, PA 19034

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Preferred solution: The perfect solution is to prosecute this company and there affilliates to full extent allowable by Federal and State Law.

Rhonda Yrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Staff Review

These people are complete *** They led no one for over a week. Every day wanted more documents when they originally gave me a list and said the would need nothing else.

Seth Herman vice president was rude and hung up on me.

Your a joke. Small business funding my ***.

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Reason of review:
Poor customer service
Anonymous
map-marker Whittier, California

Breach of private information

I have a home that is serviced by Bayview in another state. Bayview asked for my lease from where I am renting which I provided.

They then contact my landord and inform her that I am modifiying my home. This is personal information that I did not want my landlord or anyone else for that to know. This is a breach of my privacy. Not sure how this information will affect my relationship with my landord now that she knows I am having issues with my home.

I have been trying to modify my loan for over a year and Bayview is just now asking me to prove that I own the home. Incredible.

Be careful Bayview will keep asking you to fax the same information over and over again and you never move forward in the process.

Extremely stressful. I think they want homeover to just give up so their investors can buy the property dirt cheap.

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Reason of review:
Poor customer service
Anonymous
map-marker Huntsville, Alabama

House payments keep going up and was never suppose to.

We have had nothing but bad experiences with Bayview and feel like they are screwing us out of a lot of money. The reasons they are giving us for the payment increases doesn't sound right and one we confirmed to be a lie by our insurance co.Although we are wanting to refinance with someone else we feel like that we need to address these issues first.

We are Looking for anyone in Alabama who has a case against them. So if there is anyone out there please let me know because we are so ready to fight back..................................................Jennifer

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1 comment
Guest

we the same in California they are raising our monthly payments by saying the property tax is going up and as a matter of a fact the assessor told me the taxes are going down this year. all bankers and financial lenders are thieves and we the consumers paying the price for it, and god knows how much the people are suffering and our government encouraging them on the fraud by not stepping in and fight the people.

I am going to the attorney general first because he is the one who have the power to stop these people and close them down. If that not going to work i am going to hire an attorney

Michaela J Nfo
map-marker Buffalo, New York

Bayview Financial CALLING THREE DAY OLD CELL PHONE!!!!

This "Bayview Financial" called my cell phone...that I have only had for THREE DAYS! It is a PREPAID CELL PHONE and they called it on 3/18/12 and on 3/19/12. I answered it today and told them that if they called my cell again, I would report them to the Federal Trade Commission. I DID report them yesterday and considering they are a MORTGAGE BROKER and since I RENT...I have NOTHING to do with them! They are *** me off! I registered my cell number with the DoNotCall list, but that doesn't do ANY GOOD when we have to wait for 31 DAYS before filing a complaint! How is that supposed to help in this type of situation? Anyway, I returned their call yesterday and left a very NASTY message on THEIR answering machine, since they didn't leave one on mine.

The two numbers that I have are:

877383****

305********

I'm not sure what their website is, so I don't know HOW many numbers they have, but this has GOT TO STOP!!

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Anonymous
map-marker Mazomanie, Wisconsin

Lost American Dream to Bayview Financial

Do not trust Bayview, they lie more than telling you the truth on your mortgage.

When I was first laid off last yeat, I called Bayveiw to explain what my job situation was and that I was concerned on making my payments. I ask for some help from them in anyway. They said that, get this,"That since I was not yet late that there was nothing that they could do." In other words, you need to run late on your payments, ruin your credit rating before help comes?

Well I did run late, because I just could not meet the payment. I could have with the Wisconsin unemployment benifits and some help from Bayview Financial. If Bayview would have helpped me by lowering my interest rate from the current 8.25% to maybe 5.75 - 6% then all would be fine. They insist on highway robbery at the 8.25%.

Since they have promised to help(I was told I qualified for Obamas Federal plan) but a drag out 6 months then I was told NO)and now it has been over year. Forclosure is on its way and they are unwilling to help me keep the house. Since then I have recovered my job and all is well financially except for the mortgage.

As much as I would like to stay at this location, I will not be robbed any longer and lied to. America will not be held by these terrorist. Not me, I will walk away from this mortgage at least with my head held high.They seem to want this property badly. Are they in the real estate business or the financial end to make money?

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2 comments
Guest

why is it "highway robbery" when you signed the note that had a rate of 8.25%? you knew what your rate would change to, now it is someone else's fault because you can't make the payments?

Guest

The guy that runs Bayview's loan servicing department has a notorious background. Since he's been there they've had many complaints filed. What makes this even better is that human resources and senior management at Bayview don't even know who they hired!

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Marguerite Bbp
map-marker Ruidoso, New Mexico

BAYVIEW CLASS-ACTION LAWSUIT

Hello All!

My Bayview horror story:

I am a victim of ID, bank and credit card theft, unemployed due to resulting Post Traumatic Stress; consequently, I contacted Taylor, Bean & Whitaker [TB&W], my originating lender, regarding loan modification although my loan payments were current and my homeowner's insurance paid through 08/2010.

TB&W went belly up. Bayview acquired my loan in 09/2009. Bayview notified me of the transfer in a letter stating that my loan was in arrears.

I contacted Bayview by telephone regarding their error and faxed copies of my loan payment receipts and my homeowner's insurance renewal certificate to show my loan was up-to-date to Brittany Sudderth.

When Sudderth corrected the errors to my account, I requested materials pertaining to loan modification and faxed her with my Hardship Letter and Financial Disclosure Statement.

Bayview responded by adding PMI and carry-over late fees previously waived by TB&W, thus increasing my payments from $346 to $371 per month.

My loan was assigned to Jason McDonald for modification in 01/2010. Three weeks passed without any communication from McDonald. When I finally contacted McDonald regarding my status, he informed me that:

[a] I did not qualify for loan modification

[b] my account was 4-months in arrears with a $1387 balance due

[c] my property had entered into foreclosure status as a result of the above.

I knew this to be incorrect. Receipts showing payments made to Bayview from 09/2009 through 02/2010 indicate the following:

09/23/2009 300.00 [for 09/2009]

09/25/2009 300.00 for 10/2009]

09/25/2009 71.30 [for 10/2009]

10/27/2009 371.30 [for 11/2009]

12/14/2009 300.00 [for 12/2009]

02/13/2010 300.00 [for 01/2010]

Summary

Account-in-Arrears: $1,387.04

Bayview PMI Overage: - 97.44

Bayview Carry-over Late Fees: - 193.14

Bayview Total Overage: $290.58

Total Payments to Bayview [09/2009-02/2010]: $1642.60

Bayview Balance Due: - $1096.46

Bayview-in-Error: $546.14

Clearly, Bayview is in error with or without the addition of PMI/late fees.

I immediately contacted McDonald to notify him of that customer service was faxed information showing Bayview's error, in receipt of my homeowner's ins. renewal certificate showing payment through 08/2010. customer service. I also informed McDonald that I placed the next payment due in the mail to show good-faith.

McDonald responded by informing me that payment would not be accepted because my loan had entered into foreclosure.

To date:

>>> I have not been served legal documents by Bayview indicating that my property has entered into foreclosure.

>>> Bayview has not acknowledged being in receipt of the fax showing Bayview's error or of the homeowner's ins. renewal certiificate.

Bayview:

>>> Illegally added PMI to my loan.

>>> Entered my property into foreclosure status without probable cause.

>>> Erroneously notified the credit bureaus that my loan was in arrears.

>>> Negated my hardship, causing me to suffer additional, unwarranted duress due to their incompetent accounting.

========================

Please carefully consider the following:

Multiple consumers with legitimate complaints against the same company may join forces to file a class-action lawsuit to be taken on contingency by appropriate, participating legal counsel.

Note: Our case is made more difficult because Florida tightened it's restrictions on class-action lawsuits filed by non-residents. Read about the new law that narrows the scope of permissible class action claims. Go to http://goliath.ecnext.com/coms2/gi_0199-633****/Florida-tightens-its-restrictions-on.html.

If we are to build an effective, collective case against Bayview, individual preliminary participation is required prior to filing a class-action suit.

Create a file folder named "Bayview" and type the main body of your complaint into a text or wordpad document and save it to the Bayview folder for future reference.

Define the who, what, when, where, why and how of Bayview's unsavory business dealings with emphasis on monies owed to you by Bayview.

Describe the emotional duress resulting from Bayview's fraudulent business practices and how it affects you on a daily basis.

List healthcare providers and/or medications prescribed as a result of your interaction with Bayview.

When you are done, file your complaint with the government consumer protection agencies listed below by copying and pasting your complaint into the space provided in the on-line complaint form.

1) Florida Attorney General: http://myfloridalegal.com/

2) Federal Trade Commission: http://www.ftc.gov/

3) Florida Better Business Bureau: http://www.seflorida.bbb.org/Home.aspx

4) Charlie Crist, Governor of Florida: http://www.flgov.com/

Once you accomplish all of the above, please email me at maggy-pie@***.com or maggy-pie@***.com if you want to pursue a class-action suit against Bayview.

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5 comments
Guest

We had the same thing happen to us. It didn't matter how much money we had toward our loan they would not except payments.

We were not in default but Bayview didn't care.

We ended up signing off because our lawyer told us we wouldn't win and would be socked for the entire balance on our home. I hope whoever is in the lawsuits wins!

Guest

I am about to have to exit my property because of Bayview and their unscrupulous record keeping, fees, and other practices. My house was sold with all payments made....not to mention they added 20,000 to my original mortgage for fees...What started out as my perfect dream home that we waited 6 years to build has turned into a nightmare that I just want to forget.

Someone needs to stop these people from doing business. If an individual did what they do...they would be in jail

Guest

Bayview aquired my loan as well and by time they finished with me. I was on medication and on the *** of a mental breakdown.

My health loss not enough they agreed to a short sale on my home and guess what now they have claimed I made 70000 dollars whom our government the IRS has stepped in and garnished my wages. They were so gracious as to give me 25.00 a day to live on.

Until Bayview aquired my loan I was current and could deal with previous company. Thanks for the information. I will gather all my papers, facts and send out the info. to the links provided.

Guest

Trade Forex

Great info. I like all your post.

I will keep visiting this blog very often. It is good to see you verbalize from the heart and your clarity on this important subject can be easily observed..

Guest

Great work dude, u gave nice post to us. Thanks for spending the time to discuss this, I feel strongly about it and love learning more on this topic.

gratis vrouw

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Kristen G Hhn
map-marker Cincinnati, Ohio

Having Problems with Bayview - Call here.....

If you are having problems with Bayview, contact this office to file a complaint:

Office of Financial Regulations

Division of Financial Institutions

200 East Gains St.

Tallahassee, FL 32399-****

Phone: 850-410-****

http://www.flofr.com/index.htm click on Consumer Resources and the "File a complaint" link is on the right.

This office is in Bayview's home state of Florida. They may be able to investigate if there has been some type of financial law violation and may be able to assist in resolving the issue you are having. You may want to also contact the Florida State Attorney General's Office.

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2 comments
Guest

I have been working with them for three years trying to get help. the first man shaun saylor told me to come up with a small amount of money and the modification would go through, well after saleing everything i had to come up with the money.

i tried to call him and he was fired. the second one said to submit the paper work and i did and when i told him i got everything he asked for he said it didn't go through.

now that i am full time and ask them to try and help me keep my house i can't even get in touch with them. really wtf!!!!!!

Guest

Bayview Financial has an employee named Marvin Hernandez, he is a liar and a cheat!

We were behind in mortgage lied said he could get us a loan modification, after 3months said we didn't qualified.

Sent him 5 months to reinstate loan. Only 4 months is applied. Can't talk to his supervisor, he gets message and call back. I need help with this matter

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Loughmiller L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheyenne, Wyoming

Making us get insurance we don't need

When Bayview took over the loan/mortgage, my x-husband and I were forced to take out flood insurance on property that hasn't seen enough water to get the ground wet nonetheless to flood the house.

We have a basement and I told them that I'd have a swimming pool before I got ANY water in the house. We have never had to have flood insurance with any other mortgage companies (we have had 3 others), they keep selling our mortgage and we keep getting the shaft with every NEW company.

I talked to FEMA,no help there, they say that we ARE in a flood zone. They haven't even assessed this area for high water since/atleast 1978. Since then the city has put in a draw area for the "extra" rain water to flow to.

I think it stinks that this company that sin't even in this state can dictate WHAT KIND of insurance I MUST have for my property.

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Loss:
$90
3 comments
Guest

I just filed suit on Bayview Financial for Lender placed insurance forcing me into a foreclosure status. I am paying the loan off and suing those idiots.

Guest

Yeah - but if property was in flood zone, property owners should have been given that information before closing on loan.

SO, why suddenly are they required to have flood insurance. Any proof that they are in a flood zone area?

Guest

I understand your frustation but, the bank has no control if you are on a flood zone, some property are in a 100yr flood zone.

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Anonymous
map-marker Dallas, Texas

Everyone calls my number and not Bayview Financial loan servicings number , which is 305-341-**** or

I am a small Broker who owns Bayview Mortgage, Inc. located In Washington DC.

I don't hold paper.Please do not call me for a pay off or interest paid for the year.

If you are a Bankrupsy court. Please read all the papers. The company you most likely want

is: Bayview Loan Servicing,LLC. Phone number 305-341-**** or fax # 305-448-****.

Most Bayviews are licensed in Florida so just go to Floridas corporate web site: www.sunbiz.org and look up the Bayview in question. You can also get the registered agents home information and phone numbers!

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