New Reviewer

Excitement turned to DISAPPOINTED

We bought the Lawler 9 piece Dining Set. It was shipped to us which is concerning because if there is damaged items you will not know until you get ALL the boxes opened and inspected which the delivery person could not wait around for that to happened. One chair the top of the chair was broken totally off, where it meets the mid back part, a 2nd chair the top part was cracked on both sides exactly at the same spot the 1st chair broke off, and a 3rd chair one side cracked at the same location as the others. The Quality Control Process for this company appears to be lacking and 2 chairs should have been caught at that time prior to shipping and the other chair broken off had to be during packaging for shipping or the box dropped hard at some point. I am awaiting to hear what the plan is to replace 3 chairs. Delivery company timely, notification of the delivery process good; however they only had 1 person for the table top box that required 2 people to carry, thankfully I was home to assist. Until the return process happens and chairs received in perfect condition we can not rate this company but with 1 star.....
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ID
#1707207 Review #1707207 is a subjective opinion of poster.
Cons
  • Poor quality craftsmanship and quality control
Reason of review
Damaged or defective
Preferred solution
Deliver 3 new chairs, assured they are inspected, in a timely manner

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