Baymont by Wyndham
187 CLAIMED LOSSES
1 TOTAL REVIEW
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Dirty room lie about refunding $100 deposit the next day
Update by user Apr 07, 2023
I received part of the refund $42.00 dollars but the haven't sent my $100 deposit yet. Both my grandsons are sick an my daughter.
I'm have to take some of the $42 dollars an get some medicine. I'm praying they send my $100 deposit today.
Original review updated by user Apr 07, 2023Arrived at the hotel around 2 am . I had came in town to celebrate my son"s 35 th birthday. Searched around was about to go to Holiday inn but they had a no smoke policy. So went behind Holiday Inn an went to the Baymont by Wyndham big mistake. The young lady was kind let me in. I asked her the rate for double bed smoking room. She said she didn't have anymore smoking rooms.But she had a double bed non smoking I asked her how much she said 86.90 plus $100 deposit. I said dang to everybody got $100 deposit she said yeah most hotels around there do. So I ask before I do it will I get my $100 dollars back tomorrow when I check out she said yes. I said so when I check out I will get my money back she said yes again. I said ok can I get a room on the bottom floor. She told me they served breakfast at 6 am to 9 am I said ok. She gave us room 118. When I walked in the room it had a odor not like it had been freshly clean so I told my daughter let me turn on the air maybe no one has been in the room that's why it smelled that way I should have turned around that was the first red flag. But my daughter said she was ready to lay down because her baby was sleep. So I turned the air on and sprayed some of my perfume. I usually go threw the room but we were all tired. So we all came in. I went straight to get in the shower. Once I got in the shower an closed the door. There was a towel hanging on the back of the door. Like someone had already been there or the housekeeping didn't clean the room properly. I told my daughter either someone was in here before us or they just didn't clean the room. My grandson got directly under the covers when usually I inspect everything but we all were so tired. Then my grandson took a shower. At appearance everything looked clean until I looked at the chairs they had nasty looking stains in them. I looked at the covers on top didn't pull the covers back to look on the side of the bed I would be sleeping on because my grandson had just laid down. Once I got under the covers I started feeling like something was crawling on me I told my daughter I know I'm not tripping it keep feeling like something crawling on me but I don't see anything. Then I got out the bed an looked on the bed it was little small hairs not mine then little black and brown dots . I said yeah I can't sleep on this . So I tried to call the office but the phone didn't work . So I fell a sleep on top of the covers not even 15 minutes later I woke up an said something in this room biting the *** out of me an I can't see it. My my daughter started itching an said me too . We all took four showers a piece from itching. The bottles of conditioner and shampoo were used. So we had our own soap. I had to take off my wig I was itching so bad. Then my daughter an her son's starting feeling sick then me. I said we gotta get out of here. But we were tried I called the front office on my cell phone the room phone didn't work. I told her what was going on she said I should have called her earlier. Come to the office when the Manager comes in at 8:30 I told her I would be up there around 930 or 10 am when we ready to leave. I stayed up the rest of the morning I was so tired . My grandson woke up out his sleep itching like crazy I told him go take a shower we leaving this room got all us sick not feeling good an itching. I took pictures packed up the car an went to the office. When I talk to the Manager she said will you are trying to say we have bugs do I have proof. I told I never said y'all had bugs or trying to say they have bugs but it was something in that room that we couldn't see biting us. I did say that it's something in the room because we all itched all night an now we don't feel good. So she said I would have to fill out an four page report of what happened I said ok. Then she said she couldn't refund all my money that she would only take $30 dollars off. But after she file the report it may be more. I told her I got to drive all way back to Atlanta ,Ga an I only slept 15 minutes in the room because I was itching . Plus the room was dirty like someone was living in there before we came it had a odor an something in there was biting us. She said you might get more of a refund once they review the report but right now only $30 dollars off my bill. Then I ask will that be returned back to my card immediately like my $100 deposit. She said no mame. I said no mame.She said the $100 dollars will not be back on your card within some days. I said no mame that is not what your clerk told me. The only reason why I did it is because she said I would get my money right back when I check out. She said no mame I don't know why she told you that. I said that's some *** I only had a certain amount of money an because she said my money would be immediately refunded when I checked out that's the only reason I did it. She said she sorry. I was misinformed she will talk to her vlerk. Her clerk was right there. I told her that don't have nothing to do with me .She said she was sorry about the miscommunication I told her that wasn't miscommunication that was a lie I told her that don't have anything to do with me . I need my money.. Mame I need my money she said there was nothing she could do. I said if your the Manager u can refund my money. That it's not my fault if your representative is not properly trained. She said there is nothing she could do. She printed out some paperwork then give me one page and told me just write my statement about the room. But I wrote about them not giving mey deposit back immediately at check out as promised. Now they put me in a bad situation. Then when I asked her to make a copy of my statement It looked like at the bottom she whited out that the room wasn't cleaned. Then when I ask were they a franchise she said yes. I asked her for a corporate number she gave me a local number that was disconnected. This was one of the worst experience I ever had. We left there without my $100 which I needed for gas itching and sick. I called the 800 they took me in a circle. The young lady said she was transferring me to a Manager whom escalate my complaint instead she sounded like the same person pretending to be a manager . Then she told me someone would contact me in a week. I said a week I need my money ASAP. I worked in Customer Service over 15 years couldn't believe she was playing games put me on hold but sound like the same person after she said she was transferring me to a Manager. I just ended the call.i Called two other numbers none of them could give corporate number.i wish I would have listen to my grandson an went to Holiday Inn . I paid $186.90 only to leave there from 2am to 10:15 sick has a dog an $186.90 less than what I came with. I had $80.00 left to buy food with and gas an make it back home. I got back to Atlanta I had $17.00 dollars.THIS WAS ONE OF THE WORST EXPERIENCES I EVER HAD. IF U EVER SEE A BAYMONT INN SUITES BY WYNDHAM DONT SPEND YOUR HARD EARNED MONEY. THEY LIE TO GET YOUR MONEY, THEY LIE ABOUT GIVING YOUR DEPOSIT IMMEDIATELY BACK AFTER CHECKING OUT, THEY LIE THAT THEIR ROOMS ARE CLEAN. IF ALL MANAGERS ARE LIKE THE ONE WHO DENIED GIVING ME MY MONEY BUT SHE LIED ABOUT I WOULD HAVE TO WRITE OUT A FOUR PAGE REPORT THEN GAVE ME ONE PAGE THEN WHITED OUT OR CUT OFF THE PART I WROTE THE ROOM Wasn't CLEAN. THEN SHE MADE ME SHOW HER PROOF . LIKE I WAS LYING AN SHE SAID SAID BED BUGS I NEVER SAID WHAT KIND OF BUGS SO THAT MAFE ME THINK SHE KNOW THEY GOT BUGS.THEN SHE NEVER APOLOGIZED ABOUT THE ROOM NOT BEENING CLEAN THE ONLY THING SHE APOLOGIZED ABOUT WAS NOT GIVING ME MY REFUND IMMEDIATELY BACK AND HER CLERK LYING TO GET THE SALE. I WAS SO ANGRY BUT I DIDNT GO OFF. I JUST WILL NEVER GIVE THEM MY BUSINESS AGAIN . I WISH I NEVER WENT THERE. WHEN WE LEFT WE IMMEDIATELY WENT TO GET MEDICINE. OUR THROATS WERE HURTING. THE ROOM WAS NOT CLEAN . BOTH MY GRANDSON'S WAS SICK GOING BACK TO ATLANTA AN MY DAUGHTER. I TOOK MEDICINE TO BE ABLE TO FUNCTION BECAUSE I FELT SICK AS WILL. BEFORE I LEFT I SPOKE WITH HOUSEKEEPING AN TOLD HER WHAT HAPPEN . I TOLD HER SOMEBODY NOT DOING THEY JOB . WE ITCHED ALL NIGHT AN NOW ALL OF US ARE SICK SHE APOLOGIZED FOR THE BAD STAY AN SAID MAYBE THEY WILL GIVE YOU A FULL REFUND I TOLD HER THEY NEED TO BUT That's NOT WHAT HAPPEN. I WILL NEVER RENT FROM Baymont BY WYNDHAM EVER AGAIN I Will Rather SLEEP IN MY CAR IF THEY WAS THE LAST OR ONLY HOTEL I WOULDN'T RENT A ROOM EVER AGAIN FROM THEM FOR REAL.
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Baymont by Wyndham