BaxterBoo
BaxterBoo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BaxterBoo has a 4.8 star rating from 1 review with mostly satisfied customers, noting low prices, good website and strong customer service; recent recommendations praise product quality and value.
Key Takeaways for Future Customers
- Read BaxterBoo reviews to confirm product fit before ordering.
- Expect helpful customer service and an easy website ordering experience.
- If using auto-ship or subscriptions, confirm costs and cancellation options before enrolling.
Negative Feedback / Risk Areas
- Return and shipping refund disputes have occurred, with customers reporting no refund of return shipping.
- Occasional incomplete return instructions from representatives leading to added costs.
- Some customers seek higher‑level escalation for refunds and policy exceptions.
Positive Feedback
Customers praise knowledgeable, courteous customer service, good merchandise quality and value; reviewers note BaxterBoo is nicer than big box retailers and recommend continued shopping there.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BaxterBoo has a 4.8 star rating from 1 review with mostly satisfied customers, noting low prices, good website and strong customer service; recent recommendations praise product quality and value.
Key Takeaways for Future Customers
- Read BaxterBoo reviews to confirm product fit before ordering.
- Expect helpful customer service and an easy website ordering experience.
- If using auto-ship or subscriptions, confirm costs and cancellation options before enrolling.
Negative Feedback / Risk Areas
- Return and shipping refund disputes have occurred, with customers reporting no refund of return shipping.
- Occasional incomplete return instructions from representatives leading to added costs.
- Some customers seek higher‑level escalation for refunds and policy exceptions.
Positive Feedback
Customers praise knowledgeable, courteous customer service, good merchandise quality and value; reviewers note BaxterBoo is nicer than big box retailers and recommend continued shopping there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order cancelation
Just needed to change auto ship services no longer cost effective for purchase on line .Customer service was extremely helpful and courteous . She was able to explain MV elite program .
She canceled my subscription and updated me on merchandise that was out of stock . Also explained return policy
I will continue to order clothes and pet items from Baxter Boo because Tod this excellent customer service!!
- Excellent customer service
- No automatic refund
Preferred solution: Full refund
User's recommendation: Excellent company and quality of merchandise Always will be a customer
New York, New York
Order
Absolutely no complaints. The new system will probably help track customer and inventory..
a very good idea.
Baxter Boo is a much nicer shopping experience than the big box retailers.
The customer service is wonderful..knowledgeable and 1 2. 3 order placed.
User's recommendation: Great products try this site for good value
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan I send an email directly to the CEO? I do not wish to deal with Elaine Bell any longer.
My situation is that I purchased a cat carrier that evidently came directly from the manufacturer. The young lady taking my call on how to return it gave me incomplete information and it cost me $84.00 to return a $137 item.
I have been a customer of Baxter Boo since 2012 purchasing 173 items since then, mostly costumes for my three certified therapy cats with Tony La Russa's Animal Foundation. I could have gotten a label to return it to your warehouse but instead was given the only option of returning it to Fed EX and paid this incredible return fee.I asked for a refund on the cost and was told you don't return shipping costs. However, if it was your employee that gave me incomplete information I think the company has a responsibility to make an exception to your policy and refund my shipping costs. The only alternative was to keep an item I could not use.
So only the CEO evidently can make an exception to the policy so I would like to tell him the details in an email. I was offered and did accept a merchandise credit but not regret doing so. I have nothing more I want from Baxter Boo and I would like a refund since it was confirmed by Ms Bell that is was your error. I have all her email to share but I am sure she does all well.
My question to the CEO is "How do you want to be represented to your loyal long time customers like me?" I trust not like this? Please don't give this to Ms. Bell. I prefer not to deal with her anymore.
I can be reached at the phone number below is a phone conversation would be preferred. Thank you.
Preferred solution: Full refund
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