June D Kip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order cancelation

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Just needed to change auto ship services no longer cost effective for purchase on line .Customer service was extremely helpful and courteous . She was able to explain MV elite program . She canceled my subscription and updated me on merchandise that was out of stock . Also explained return policy I will continue to order clothes and pet items from Baxter Boo because Tod this excellent customer service!!
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Pros:
  • Excellent customer service
Cons:
  • No automatic refund

Preferred solution: Full refund

User's recommendation: Excellent company and quality of merchandise Always will be a customer

Anonymous
map-marker New York, New York

Order

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Absolutely no complaints. The new system will probably help track customer and inventory.. a very good idea. Baxter Boo is a much nicer shopping experience than the big box retailers. The customer service is wonderful..knowledgeable and 1 2. 3 order placed.
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User's recommendation: Great products try this site for good value

Joann B Zgs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pleasant Hill, California

Can I send an email directly to the CEO? I do not wish to deal with Elaine Bell any longer.

My situation is that I purchased a cat carrier that evidently came directly from the manufacturer. The young lady taking my call on how to return it gave me incomplete information and it cost me $84.00 to return a $137 item.

I have been a customer of Baxter Boo since 2012 purchasing 173 items since then, mostly costumes for my three certified therapy cats with Tony La Russa's Animal Foundation. I could have gotten a label to return it to your warehouse but instead was given the only option of returning it to Fed EX and paid this incredible return fee.I asked for a refund on the cost and was told you don't return shipping costs. However, if it was your employee that gave me incomplete information I think the company has a responsibility to make an exception to your policy and refund my shipping costs. The only alternative was to keep an item I could not use.

So only the CEO evidently can make an exception to the policy so I would like to tell him the details in an email. I was offered and did accept a merchandise credit but not regret doing so. I have nothing more I want from Baxter Boo and I would like a refund since it was confirmed by Ms Bell that is was your error. I have all her email to share but I am sure she does all well.

My question to the CEO is "How do you want to be represented to your loyal long time customers like me?" I trust not like this? Please don't give this to Ms. Bell. I prefer not to deal with her anymore.

I can be reached at the phone number below is a phone conversation would be preferred. Thank you.

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Loss:
$84

Preferred solution: Full refund

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