Baxter Healthcare UK
Baxter Healthcare UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating based on 1 customer review. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect potential delays in replacement machines and delivery coordination.
- Customer service responsiveness and exchanges, refunds, and cancellation issues are common complaints.
- Product range is diverse but price level is reported as high.
Negative Feedback / Risk Areas
- Repeated delivery delays for home dialysis replacement machines creating stress for patients and carers.
- Poor customer service communication and need for better courier coordination.
- Concerns about exchange, refund, and cancellation policies and high pricing.
Positive Feedback
Reviewers value the diversity of products and services offered by Baxter Healthcare UK.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating based on 1 customer review. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect potential delays in replacement machines and delivery coordination.
- Customer service responsiveness and exchanges, refunds, and cancellation issues are common complaints.
- Product range is diverse but price level is reported as high.
Negative Feedback / Risk Areas
- Repeated delivery delays for home dialysis replacement machines creating stress for patients and carers.
- Poor customer service communication and need for better courier coordination.
- Concerns about exchange, refund, and cancellation policies and high pricing.
Positive Feedback
Reviewers value the diversity of products and services offered by Baxter Healthcare UK.
Turn one complaint into a collective action
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Verified Reviewer
Delay in replacement machine
- - Claria failed Dec 9 4:00pm with error 1033; replacement promised.
- - Delivery kept being promised late for an 89-year-old home dialysis patient.
How long have you got!! Basically our Baxters home dialysis Claria machine broke down on the 9th December 2022 at 4.00pm.
I then rang Baxters immediately being my husbands carer and was told that service error 1033 displayed on the machine was the pump and the machine would need to be replaced and it would be the next morning, the 10th December. They even asked what time slot we would like, which was wonderful and I asked for between 8.00am and 12.00 pm. Unfortunately that time came and went went with no delivery and then I rang Baxters to see what had happened. Then after ringing 6 times to Baxter and speaking to Taylor, Jose (twice) Carole, Tina and another female whose name I apologise escapes me, were now weve been promised delivery of 8.00 - 12.00pm, 3.00pm, 5.00pm 7.00pm and now well after 9.00pm and have had so many excuses its unbelievable.
Including being told arriving in 10 minutes, delivered by 7.00pm depot has just picked the machine up because the other one was faulty etc etc. really sorry to go on but my husband is 89 years old and is a home dialysis patient seconded to Manchester royal infirmary and has been extremely worried , along with myself regarding this unnecessary delay. I know Baxters have only reported to myself what they have been told by their couriers, but I really do think they need to get their couriers on board to deal with patients like us who have suffered really badly today because weve been waiting for delivery of our machine, and still not received it, weve been fobbed off and have not been able to leave the flat for over 24 hours for fear of missing the delivery of our machine, if it was ever going to be delivered today Please help us so that this doesnt happen again to anyone else. Thanks for your understanding and patience in this very traumatic experience.
I look forward to hearing from you soon. Kind regards Gabrielle and Geoff Thompson.
User's recommendation: So sorry that we’ve wasted so much time today complaining when there has been patients trying to get through with problems they have, really stressed about that. May be Baxter’s should have a separate number for delivery of machines etc ?
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