Bax Music
Bax Music Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bax Music has a 1.2 star rating and consumers are mostly dissatisfied; summary aligns with common Bax Music reviews noting unmet orders and poor responsiveness.
Positive Feedback
Advertising and apparent bargains draw interest, and product listings and images are appealing to shoppers.
Negative Feedback / Risk Areas
- Repeated reports of ignored emails and unresponsive customer service consistent with Bax Music customer complaints.
- Failure to deliver paid orders and no clear delivery of goods timeline.
- High price level combined with issues obtaining refunds or resolution.
Key Takeaways for Future Customers
- Consider caution when ordering high-value items and check payment protection and refund options.
- Expect possible delays and limited support; verify delivery and customer service before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bax Music has a 1.2 star rating and consumers are mostly dissatisfied; summary aligns with common Bax Music reviews noting unmet orders and poor responsiveness.
Positive Feedback
Advertising and apparent bargains draw interest, and product listings and images are appealing to shoppers.
Negative Feedback / Risk Areas
- Repeated reports of ignored emails and unresponsive customer service consistent with Bax Music customer complaints.
- Failure to deliver paid orders and no clear delivery of goods timeline.
- High price level combined with issues obtaining refunds or resolution.
Key Takeaways for Future Customers
- Consider caution when ordering high-value items and check payment protection and refund options.
- Expect possible delays and limited support; verify delivery and customer service before purchase.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bracknell, Bracknell Forest
Resolved: Please let me score them zero.
A company which doesn't answer the phone, emails or social media messaging deserves nothing. Is this actually a real company or just a scam?
- Advertise well
- Too many to list
Preferred solution: Deliver product or service ordered
User's recommendation: Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am awarding ZERO STARS
- - Fully paid for a guitar in Dec 2024, but Bax has not supplied it.
- - Promised contact on Sept 1, 2025 but did not; emails have been ignored.
Persist. They are masters of exculpatory avoidance.
Don't give up. My issue is not resolved but I'm not finished yet!!!!
Bax contacted me today . They sent me the identical stock reply that they first sent in July, informing me that since I had "paid with a credit card", there was nothing they could do...AS I INFORMED THEM IN JULY, I PAID WITH A DEBIT CARD.
Well, when I told them that in July they replied immediately, offering me a refund or a guitar. I chose the guitar, and they then promised to contact me on Sept 1. Which, as I have said, they failed to do.This time, no reply has been forthcoming. EXCEPT THAT THEIR OTHER HAND HAS SENT ME A SELECTION OF GUITARS WHICH MIGHT INTEREST ME.
Naturally, Sire Hv7 is among them. JUST LIKE THE ONE I PAID FOR IN DEC 2024.
They are taking ye proverbial and I am sick of it. I'm not giving up on this
While I appreciate that they have endured serious turbulence, they did promise to contact me on Sept 1, 2025, but failed to do so. Since then, they have ignored all my emails. To this point, I have been polite and respectful, unlike them. The really galling thing is that another arm of Bax keeps sending me adverts of special offers, and there among them is the Sire Hv7 I ordered.
So, they are inviting me to buy the very thing I have already paid for, but that they seem unable to supply. It hurts. As a 71-year-old OAP, I have to say that if this guitar does arrive, there's a chance that I will have already left!
Just saying. Caveat emptor.
- Fine words and pictures
- Failure to deliver paid- for goods or respond to emails
Preferred solution: Deliver product or service ordered
User's recommendation: Caveat emptor. Bax have let me down 100%. It might not happen to you, but it very well could. I sincerely hope that you have better luck than me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bruges, Flemish Region
Paid for Sire Hv7 guitar, Dec 2 2024, have not recvd it
- - Paid for a guitar on Dec 2; it hasn't arrived in 9 months.
- - Bax promised Sept 1, 2025 contact but did not; 7 emails ignored.
Disappointing to say the least. They really make things difficult, in my experience. In fact, when I see a 5 star Trustpilot review for them, a part of my kind old tusting soul screams...this may not be real....
my issue results from their going bankrupt...they promised either a refund or delivery of the guitar, which they failed to do ...after 25 emails they replied, as I write the matter is unresolved.I would suggest that you don't give up. Bax are up and running but with new legal status. They can probably walk away
my issue results from their going bankrupt...they promised either a refund or delivery of the guitar, which they failed to do ...after 25 emails they replied, as I write the matter is unresolved.I would suggest that you don't give up. Bax are up and running but with new legal status. They can probably walk away from past unfulfilled responsibility sans consequence.Having said that, they are very probably good to go
Bax promised to contact me on Sept 1, 2025; they did not. Since then, they have ignored 7 emails, and frankly, I am livid. As a 71-year-old, I'm already in extra time... I would prefer this guitar to arrive before I leave!
Bax ostensibly offers a good service, but my experience—9 months and counting—and still no guitar woefully contradicts that. I hope not too many people have had as bad an experience as this, and at the very least, a kind response to my emails would ameliorate the situation to a point.
They seem to be churlish and unreliable. Sad...
- Apparent bargains
- Paid-for goods have not arrived
- And they ignore emails
- After 9 months
Preferred solution: Deliver product or service ordered
User's recommendation: Caveat emptor
Smoke machine broken
The smoke machine I bought is just continually running when it is cold. It just squirts all the juice out on the floor and doesnt shut off.
Preferred solution: Replacement
Leeds, England
Am really disappointed in you guys
- - Ordered from Bax in December last year; item not delivered.
- - Refund requested; money not received.
- - First order from Bax.
- - Disappointment, frustration, and anger.
What I ordered from Bax music shop last year December didnt get to me, I requested for my refund, till today I still have no gotten my money, it was my first time ordering something from Bax, what did I get, disappointment, frustration and anger very very unreliable,
User's recommendation: I will never recommend Bax music shop never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo delivery
The phone and emails are not being answered. Please reply so I know I shall get my order in time for a gift.
Preferred solution: Deliver product or service ordered
User's recommendation: Beware
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The company do not answer this telephone line or resond to my email skip