Warranty

I followed the directions from the agent as to how to proceed with my claim based on the fact he told me warranty was extended to jan/25th for the Christmas period. My answer was that Warranty did not apply, very dissappointed, although it was before the jan 25th extension.
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#4366122 Review #4366122 is a subjective opinion of poster.
Location
Niagara Falls, Ontario

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Trying to exchange a product

I have been trying to exchange of wheel ordered wrong for my Pro sharp for the last month. The emails get tossed back and forth between sales@***.com and DTC@***.com and the phone number for Returns(1-80*-***-****) always seems to be busy no matter what time of day or...
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#4293617 Review #4293617 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

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Stick warranty

Bauer - Stick warranty
Bauer - Stick warranty
Bauer - Stick warranty
Bauer - Stick warranty
I sent out a email for a stick warranty and havent heard anything. The warranty is up December 28th. I sent the email December 19th and have not heard nothing back. When its not covered under warranty you respond the same day no problem.
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#4246839 Review #4246839 is a subjective opinion of poster.
Cons
  • Break 2 weeks of having them
Preferred solution
A new stick

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Skate warranty being ignored

1.0
My kids skate holder broke 2 months after purchasing. He has missed 2 weeks of ice time now. Bauer refuses to contact me, or the retail store I bought it from. Voicemail and emails are ignored. They dont seem to employ any real humans. Everything is just submit online or leave a voicemail

User's recommendation: Be aware Bauer does not honor warranty claims in any type of timely manner (if at all).

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#4236322 Review #4236322 is a subjective opinion of poster.
Location
Thorold, Ontario
Pros
  • Product selection
Cons
  • Customer service
Loss
$200
Preferred solution
Replace/fix the Skate

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Ripped of 15 year old boy on a brand new Mach goalie stick! Do not buy!! Faulty stick

1.0