Bauer Auction Service Reviews
Bauer Auction Service Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating from 3 reviews; consumers are mostly dissatisfied, citing shipping, billing, and customer service problems.
Key Takeaways for Future Customers
- Check Bauer Auction Service reviews and buyer feedback before bidding on high-value items.
- Expect lengthy shipping timelines and possible extra fees from their Shipping Saints service.
Negative Feedback / Risk Areas
- Customer complaints about deceptive practices, disputed refunds, and being charged return or shipping fees.
- Reports of poor packaging, damaged items on arrival, and unresponsive or hostile customer service.
Positive Feedback
They offered a rare Winchester 1897 12 GA shotgun at auction, showing occasional desirable listings.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating from 3 reviews; consumers are mostly dissatisfied, citing shipping, billing, and customer service problems.
Key Takeaways for Future Customers
- Check Bauer Auction Service reviews and buyer feedback before bidding on high-value items.
- Expect lengthy shipping timelines and possible extra fees from their Shipping Saints service.
Negative Feedback / Risk Areas
- Customer complaints about deceptive practices, disputed refunds, and being charged return or shipping fees.
- Reports of poor packaging, damaged items on arrival, and unresponsive or hostile customer service.
Positive Feedback
They offered a rare Winchester 1897 12 GA shotgun at auction, showing occasional desirable listings.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mattoon, Illinois
Ripped off
- - Shipping is a rip-off and items are misrepresented.
- - Reviewer vows to never consign to this company.
These lowlife POS are by far the worst auction co i have ever encountered!!! Rip offs on shipping and lie all the time about their items.
so basically they are ripping you off on shipping, that's for sure. Such lowlifes, how why!!! Anyone would ever consign to these fools and lairs is unbelievable!!! LOWLIFE P.O.S LOSERS AND I HOPE THEY ALL GO UNDER!!!
I WILL NEVER STOP DOGGING LOWLIFES LIKE THESE *** EVER!!! now and forever pieces of excrment!!!
Preferred solution: my money back for lying to me about condition and ripping me off on shipping and lying about me not paying them 4 years ago!!!!!!!!!!!!!
User's recommendation: do not trust these fools or you will be sorry!!!!!!!!!!!!!!!!! Run!!!! there are so many better auction co's out there and they wont rip you off like there fools
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sent me a damaged gun and require me to either file an insurance claim falsely stating it was damaged in shipping or lose $167. in shipping fees to return it directly.
- - Won Winchester 1897 shotgun for $885 on Hibid; arrived damaged and defective.
- - Return options offered: insurance claim or buyer-paid return.
On 7/18/21, I won a "WINCHESTER 1897 12 GA SHOTGUN" from Bauer Auction Service for $885.00 on the Hibid online site. It appeared to be structurally perfect in the illustrations.
I paid Bauer's shipping service ("Shipping Saints") to have it shipped to NY Police Supply in Rochester, where it arrived some 3.5 weeks later. When the FFL and I unboxed it, the gun was severely cracked. I sent Bauer an email along with a picture of the crack, stating "This needs to be refunded and returned. The stock is seriously cracked.
It did not happen over the course of shipping; it was packaged well and the box is in undamaged condition" and pointing out, "the damage was neither pictured nor described in the listing." You will note, in subsequent responses (documentation attached), the Shipping Director, Ami Rout proceeds to arrive at two brazenly contradictory determinations in back-to-back emails. She offers me two options, either (1) to file an insurance claim with Shipping Saint or (2) to return the firearm at my expense.
Problem is, the first option would require me to perjure myself by swearing that the firearm was "not in a damaged or 'as is' state when purchased" and the second option would require me to incur the loss of $167.17 in shipping and FFL fees because Bauer sold me defective merchandise. I, therefore, requested that she pay for postage to have the piece returned and, upon receiving it, provide a full refund, pointing out that I shouldn't have to pay 167.17 for Bauer's mistake.
- Offered a rare winchester 1897 12 ga shotgun up for auction
- Gave me two bad options
- Became deceptive and abusive
- Accept a refund with a 167 dollar loss in fees
Preferred solution: Full refund
User's recommendation: Buyer beware. Bauer is dishonest and abusive. I can say that legally because I have the documentation and illustrative evidence to prove it. Please see the attached emails and pictures for verification. They lied outright and attempted to enrage me into an inappropriate exchange, I believe so that they could frame me as difficult and unreasonable. I didn't take the bait. Their "Shipping Saints" compulsory delivery service is more expensive and slower than any I've ever encountered. In addition to the $50.00 shipping fee they charge 15. for "packaging." Worse yet, in the weeks it takes for them to ship, they send self-congratulatory emails telling you how wonderful they are, apparently in order to con you into believing you're not getting screwed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey suck
- - Items shipped; plaques taped together with duct tape. Removing tape would destroy plaques. Bauer did not respond; descriptions were inaccurate.
I bought a few items from these people and had them shipped. Instead of protecting them (old painted wood plaques) they taped the plaques together with duct tape right across the painted face of the plaques.
Any attempt to remove the tape would destroy the plaque.
I tried to contact Bauer, but they would not respond. Also, descriptions were less than accurate.
Preferred solution: Full refund
User's recommendation: Aviod these idiots
Wished I had seen this sooner...
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Thank you wish I would have read this review beforehand. I too experienced less than good customer service and auction experience. "Stay Away"