Baudville
Baudville Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Baudville has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Everett, Massachusetts
Tedrick, Saucia, and Baudville
After customizing and approving my order, I received no updates regarding shipment. Concerned, I called and learned that the order had not been approvedeven though I had clearly approved it.
This caused a delay, and the order was now a week behind schedule. To expedite the process, I paid approximately $64 for overnight shipping with Saucia. However, the next day, I received an email stating the delivery would take five days instead.
Frustrated, I called again and spoke with Tedrick, whose behavior was condescending, unprofessional, and dismissive. He insisted that I had not paid for expedited shipping, interrupted me multiple times, and outright refused to transfer me to a manager.
Instead, he doubled down, implying that Saucia could not possibly be at fault and that I was mistaken.
This experience has lost your company a loyal 10-year customer.
Baudville needs to prioritize hiring and training staff who are competent, professional, and courteous, especially in customer-facing roles. Poor customer service undermines trust and drives away long-time patrons.
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