BaubleBar
BaubleBar Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BaubleBar has 2.0 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cute and inexpensive items, Variety of merchandise.
Cons: Customer service, Never received product and no response, No direct contact available.Recent recommendations regarding this business are as follows: "Don't buy unless you have a 1 month lead time", "I, as of now, would not get caught up in this time consuming process again between the time I’ve invested inquiring about the late arrival and now trying to reach the unknown department for explanation for reason of return , I have several hours tied up in this exasperating process nothing is just click here and get it done ,", "Please do not order from this site, you will be disappointed", "Like the product if they replace the faulty earring out a set of 6.", "DO NOT USE BAUBLE BAR".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BaubleBar has 2.0 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cute and inexpensive items, Variety of merchandise.
Cons: Customer service, Never received product and no response, No direct contact available.Recent recommendations regarding this business are as follows: "Don't buy unless you have a 1 month lead time", "I, as of now, would not get caught up in this time consuming process again between the time I’ve invested inquiring about the late arrival and now trying to reach the unknown department for explanation for reason of return , I have several hours tied up in this exasperating process nothing is just click here and get it done ,", "Please do not order from this site, you will be disappointed", "Like the product if they replace the faulty earring out a set of 6.", "DO NOT USE BAUBLE BAR".
Most users ask BaubleBar for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Queens, New York
Terrible customer service / Dishonest shipping around comms
Buyer beware. Really disappointed with them.
I ordered a gift last week and paid for expedited shipping so it would arrive in time for my friends 40th birthday only to learn it wont even ship until next month. Why offer expedited shipping if the item isnt available to ship? The customer service experience made it worse Tiffany showed no empathy and kept placing blame instead of acknowledging that the process was unclear. Such a letdown for what shouldve been a special gift.
With a quick search, surprise this is the major complaint about them.
They don't overtly tell you it won't arrive in time and then when you ask them where your order is, they tell you you didn't read the fine print and u can't cancel bc the orders are final. Bad business -- just imagine what the owners are like if they allow the customer service team to treat paying customers like this!!!
User's recommendation: Don't buy unless you have a 1 month lead time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift for Grandaughter is already losing stones
They responded promptly and have a replacement on the wayMy granddaughter is very pleased
Every time I start the process of returning the necklace, the site says the item is no longer eligible for return as of Feb 6. However, the item is already losing its crystals in the A Initial necklace.
Invoice #233**** was received on Jan 10th (it arrived late) and nowhere can I state that the item is already losing its stones. This facility should have a better way to explain reasons for returns.
Please advise. Tonia Woodside tw0912@***.com
- Very slow
- No direct contact available
Preferred solution: Full refund
User's recommendation: I, as of now, would not get caught up in this time consuming process again between the time I’ve invested inquiring about the late arrival and now trying to reach the unknown department for explanation for reason of return , I have several hours tied up in this exasperating process nothing is just click here and get it done ,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Horrible customer service and quality of products are terrible
Company fixed the issue and I have been provided with apology.
Ordered two bracelets, both clasps are broken. I sent several emails and no one has responded back to me. I tried to print a return label online and when I was uploading my photos, I received an error message.
- Quality
Preferred solution: Full refund
User's recommendation: Please do not order from this site, you will be disappointed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cincinnati, Ohio
Need to talk to customer service
Ring isnt rt size and quality isnt what exspected I cannot read the name on the ring the way it was advertised
Doylestown, Pennsylvania
Cancel Subscription and Refund the $114.90
Hello , Please cancel subscription and Refund the $114.90 back into my account ending in 0888, Best, Stephen Logrippo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty earring
We would like you to replace just the one earring that wont latch. The others are great and well liked by my granddaughter.
User's recommendation: Like the product if they replace the faulty earring out a set of 6.
Philadelphia, Pennsylvania
I NEED TO HAVE MY ORDER ADJUSTED
II place a order today and those items are now on sale and I have not received my order number to get an adjustment. No more company without telephone contact info
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
I placed an order with this company back in May for a gift for my niece. I ordered two bracelets.
One person has yet to be shipped. I have reached out because theres no phone number so I had sent three emails to find out where my order is and nobody has had the courtesy to respond. Its not a lot of money. However, its my money and it was for a gift for my niece and they sent me a response that it would be going out by July 19th I followed up again on 23 July and was told that they would look into it and nothing.
I followed up two more times to dead air. How do you respond to an inquiry about an item that was paid for,? In a time where social media is a major part of our business to have absolutely dead air is repulsive. We own a small business ourselves, so I understand the importance of customer service, and this is inexcusable.
I also understand when things are tax and shortages are prime, but just let a customer know what the status and the deal is. Cancel the order if you need to, but let me know so I can make up the gift to my niece.
User's recommendation: Never order especially when you don’t have a phone number for follow up
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received product
Well I placed an order as part of graduation gift for my niece. One of the two bracelets arrived.
I was contacted that the 2nd bracelet would be delayed and will ship by July 19 and I will receive tracking and shipping information. Well it never came and on July 23 I reached out. I was told I would be contacted within 24 hours. I still have not received any response.
I have left two other messages now there is no phone number to contact the company and they have the bracelet. My niece does not, and I cant get any answers. I cant find out if I can get a refund I cant find out anything.
So my suggestion is to wait until this company gets their act together and can handle the volume. I would not order from them again.
- Cute and inexpensive items
- Never received product and no response
Preferred solution: Deliver product or service ordered
User's recommendation: They have very cute items but if your product doesn’t arrive, you get no response so if you don’t care about customer service or receiving the product that is ordered and go with ordering from them
It’s not a lot of money but it’s what my niece wanted and I should get a resolution one way or another. It’s not the dollar amount it’s the principal
Gulfport, Mississippi
BAD BUSINESS
Placed three orders, over 3 weeks ago, and have yet to receive the first one. Why?
Because the post office disposed of it. I had to track it to find that out. Monogrammed item, still not received three weeks and waiting. Third order from the disposed items, and still waiting.
DO NOT DO BUSINESS WITH BAUBE BAR.
They offered no discount, no shipping options, and no apologies. This is a JOKE company
User's recommendation: DO NOT USE BAUBLE BAR
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I ordered three pieces of jewelry and returned one I have yet to receive confirmation of the return, nor have I received a credit for the item I returned. I tried to reach customer service, found it to be an impossible maze. I tried the chat which was of no help and supposedly referred me to a live person who I was never able to reach
- Variety of merchandise
- Customer service
Preferred solution: Full refund
User's recommendation: He sure of what you want to buy so you don’t have to return an item
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Stop scamming