Anonymous
map-marker Doylestown, Pennsylvania

Cancel Subscription and Refund the $114.90

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Hello , Please cancel subscription and Refund the $114.90 back into my account ending in 0888, Best, Stephen Logrippo

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Anonymous

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Verified Buyer
| map-marker Cincinnati, Ohio

Need to talk to customer service

BaubleBar - Need to talk to customer service
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Ring isnt rt size and quality isnt what exspected I cannot read the name on the ring the way it was advertised

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Carolyn S Sqz

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Verified Buyer
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Verified Reviewer
| map-marker Yukon, Oklahoma

Faulty earring

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BaubleBar - Faulty earring

We would like you to replace just the one earring that wont latch. The others are great and well liked by my granddaughter.

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User's recommendation: Like the product if they replace the faulty earring out a set of 6.

Anonymous
map-marker Philadelphia, Pennsylvania

I NEED TO HAVE MY ORDER ADJUSTED

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II place a order today and those items are now on sale and I have not received my order number to get an adjustment. No more company without telephone contact info

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Tracey S Ikh

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Verified Reviewer
| map-marker Passaic, New Jersey

No response

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BaubleBar - No response
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BaubleBar - No response - Image 3

I placed an order with this company back in May for a gift for my niece. I ordered two bracelets.

One person has yet to be shipped. I have reached out because theres no phone number so I had sent three emails to find out where my order is and nobody has had the courtesy to respond. Its not a lot of money. However, its my money and it was for a gift for my niece and they sent me a response that it would be going out by July 19th I followed up again on 23 July and was told that they would look into it and nothing.

I followed up two more times to dead air. How do you respond to an inquiry about an item that was paid for,? In a time where social media is a major part of our business to have absolutely dead air is repulsive. We own a small business ourselves, so I understand the importance of customer service, and this is inexcusable.

I also understand when things are tax and shortages are prime, but just let a customer know what the status and the deal is. Cancel the order if you need to, but let me know so I can make up the gift to my niece.

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User's recommendation: Never order especially when you don’t have a phone number for follow up

1 comment
Candy O Aaz

Stop scamming

Tracey S Ikh

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Verified Buyer
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Verified Reviewer

Never received product

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BaubleBar - Never received product
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Well I placed an order as part of graduation gift for my niece. One of the two bracelets arrived.

I was contacted that the 2nd bracelet would be delayed and will ship by July 19 and I will receive tracking and shipping information. Well it never came and on July 23 I reached out. I was told I would be contacted within 24 hours. I still have not received any response.

I have left two other messages now there is no phone number to contact the company and they have the bracelet. My niece does not, and I cant get any answers. I cant find out if I can get a refund I cant find out anything.

So my suggestion is to wait until this company gets their act together and can handle the volume. I would not order from them again.

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Loss:
$34
Pros:
  • Cute and inexpensive items
Cons:
  • Never received product and no response

Preferred solution: Deliver product or service ordered

User's recommendation: They have very cute items but if your product doesn’t arrive, you get no response so if you don’t care about customer service or receiving the product that is ordered and go with ordering from them

1 comment
Tracey S Ikh

It’s not a lot of money but it’s what my niece wanted and I should get a resolution one way or another. It’s not the dollar amount it’s the principal

Anonymous
map-marker Gulfport, Mississippi

BAD BUSINESS

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Placed three orders, over 3 weeks ago, and have yet to receive the first one. Why?

Because the post office disposed of it. I had to track it to find that out. Monogrammed item, still not received three weeks and waiting. Third order from the disposed items, and still waiting.

DO NOT DO BUSINESS WITH BAUBE BAR.

They offered no discount, no shipping options, and no apologies. This is a JOKE company

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User's recommendation: DO NOT USE BAUBLE BAR

Valerie F Odx

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Verified Buyer
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Verified Reviewer

Poor customer service

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BaubleBar - Poor customer service

I ordered three pieces of jewelry and returned one I have yet to receive confirmation of the return, nor have I received a credit for the item I returned. I tried to reach customer service, found it to be an impossible maze. I tried the chat which was of no help and supposedly referred me to a live person who I was never able to reach

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Loss:
$133
Pros:
  • Variety of merchandise
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: He sure of what you want to buy so you don’t have to return an item

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