Batteries Plus
Reviews and Complaints
Charged for wrongful work done on phone
- Convenient location
- Poor service
Preferred solution: I want my phone fixed
User's recommendation: Don't go
I cannot access your web page for the rebates.
Preferred solution: Deliver product or service ordered
User's recommendation: don't offer what you are not willing to provide
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGet your batteries somewhere else!
The original battery in my IPad lasted four years. Replaced it at Batteries Plus in February 2019.
It required five hours to charge the new battery rather than two and one half required for the original. Six months later, in September 2019, that battery stopped working. I contacted the same Batteries Plus and they agreed to replace it under warranty. (Has to be replaced by someone trained...not by customer.) This one also required twice the normal time to charge!
They said “that’s just the way it is.” Fast forward six months and the second battery has stopped working! Exactly six months usage. Batteries Plus will do nothing!
These are expensive batteries! If the original battery lasted four years, six months is not acceptable for a replacement, I will never buy anything from Batteries Plus again!
- Very willing to sell batteries
- Sick of getting poor replacements
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT PURCHASE ANYTHING FROM BATTERIES PLUS
I purchased a Duracell motorcycle battery. The battery stopped working.
I went to Batteries Plus on Saturday the lady told to bring my battery in, it would be tested and charged. If it was defective, it would be replaced. I brought the battery in on Sunday at 10am. I was told that it would need to charge overnight and I would hear something at 9am.
At 2pm, I called and the manager (as he identified himself) immediately started to "double talk" the warranty. He said that the warranty doesn't cover "misuse". I told him it's in a motorcycle and on a trickle charger. No such thing as misuse.
My warranty is good for another 8 months. Real simple. Stand behind your product. I called the corporate office.
They also attempted to talk around the warranty. She took my name and number and never called me back. I called in Tuesday morning and was on hold for SEVERAL minutes.
This issue is still not resolved.
This place is a scam. I will NEVER buy another product from them and I would encourage everyone that sees this to do the same.
- General lack of respect for customer
- Flat out lied
Preferred solution: Deliver product or service ordered
Mis led
Poor customer service
- There are no pros only cons
- Arrogant staff
Preferred solution: Full refund
User's recommendation: Don’t buy anything from batteries plus
DONT BUY A DURACELL AUTOMITIVE BATTERY
- Zero support after the sale
Preferred solution: Let the company propose a solution
Run-around / Poor Customer Service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oceanside-Escondido, CaliforniaTop Notch Customer Service at this location!!
- Polite clerk
- Rachelle was amazing as she was able to repair my device quickly
- Absolutely none
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East Brunswick, New JerseyNever buy anything from the East Brunswick, NJ store # 872
- Has the batteries needed
- Does not honor warranty or maintain batteries or test equipment
Preferred solution: replace bad battery
Original store in Portland was great, also they took my complaint. But company has not called me like they said they wold.
Went to a store in san Jose California, but first I live in Portland Oregon, and I paid for a plan that garrented life long battery chang free for my watch. Later I went to California found my watch wasn't working.
So I looked up a batteries plus in san Jose, went their after catching several busses, walked in with a freind, asked if they would honor the deal and was told by 2 people working their that they didnt do that anymore, they had stopped that about 2 years ago. I looked at my freind and laffed. The clerck stood their and tried to tell me they could sell me a battery for my watch for $5.00 I told him no you can honor the deal, or well see why in a phone call. Now I'm going to sue the company for fraudulent advertising, attempts to get more money from me and my battery never replaced.
Yes I'm going after their company. If you have run into this problem please call me at 971)207-**** roger
Rector59@***.com
- Conveniece
- Store clerk tried to hustle me for 5 bucks
Preferred solution: Let the company propose a solution
Warranty Joke
Purchased a car battery with 3 year guarantee. Three months after purchase, battery failed.
Car -related causes were eliminated. I returned battery with receipt in hand. They refused to replace after putting the battery on their super dooper charger. Said the battery is fine.
Three days later, battery was down to 3 volts, just sitting on a work bench.
Scam and a rip-off. Never again.
- Fraudulent warranty
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaDon’t go to Batterys plus if they won’t honor their warranty
Preferred solution: Let the company propose a solution
This company or location at commercial Boulevard store number 069
Preferred solution: Full refund
Yes but only if you don’t mind not receiving the rebate
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Go to apple next time