Bathtubs Plus

Placed an order 6 months ago and still have not received my order. Called and emailed multiple times with no response. Totally fed up with the lack of customer service (there is none) and being ignored.

Purchased , received an email with receipt of them taking my money, then nothing. No email about shipping, no tracking number, no response via phone calls, not returning my voice mails, no response to my emails.

Their number area code is in the Albany, NY area but they have Central Mountain Time zone(NY is Eastern Time zone) for calling hours and a Texas address.

I went to my bank to get return on my money, which the bank has done, and the company still hasn't called me back and its now 1 month after I placed my order. Don't fall prey to this company!

We ordered a bathtub from this company, they claimed the item was in stock but it still took over a month to receive the item. When it came in it was damaged, they were responsive at this time and scheduled to have the freight company pick the tub back up and claimed I would receive a refund since I did not have time to wait for another tub to be delivered.

I waited a week for the refund, thinking they would give it to me once the tub was returned. After no refund was seen I called and left them a message (you will never talk to anyone in person with this company) I then emailed them and they said they would process the refund right away. This was three weeks ago. I have left numerous voice mails and sent about 10 emails asking about my refund and have received no response.

I even warned them that if they did not respond to my last email I would get my credit card company involved and have them get my money back for me and start writing bad reviews. So here we are, they did not respond so I am just stating what kind of company they are.

I would not recommend using this company for anything. I honestly don't know how they are in business with customer service as horrible as theirs.

I am in the process of revovating a 3800 sq.ft. home with 4 bathrooms.

Early in February I came across BathtubsPlus.com They seemed to be offering the best deals on many items I required to complete this renovation. One item I needed was priced so low that I called their offices to confirm the online price. On 2-20-2017 I ordered 3 shower tub fixtures for a remodeling project. The pricing on what I wanted, according to the website was 35% less than other vendors.

However, as of the date of this review, 2 emails and 3 phone calls later, I have yet to receive my merchandise. They have not answered my correspondence or made any effort to contact me.

I can only conclude that BathtubsPlus.com is not what it appears or advertises itself to be.My advice to EVERYONE is to stay away from BathtubsPlus.com. There are a great many other reputable online vendors that really do take customer service their reputations seriously.