Bathroomgetaways Review - Amazing Customer Service
I purchased a steam shower from Bathroomgetaways.com in early December 2013. The unit was out of stock at the time of ordering and I was told it would be in in 2-3 weeks. I got a call a week later from William saying that the units had come in ahead of schedule. I was sent tracking information and my unit arrived a week later. My only complaint is the unit was packaged too well. It took almost as long to unpack the steam shower kit as it did to assemble and install it. We did run into a few snags during the installation but after a quick call to Bathroomgetaways we were back on track. They really know their products well.
Johnson City, New York
Bathroom Getaways Have absolutley NO customer service
A friend of mine purchased a steam shower from bathroomgetaways.com, they were quick to take his money for the steam shower. Shipping was slow and inconvenient and communication was ALWAYS a pain in the ***. When he FINALLY got the shower and went to install it the tv unit to control settings and everything else in the shower was the wrong one, so there for her can not use his steam shower. It has been since BEFORE Christmas that he made this investment. It is a hefty investment to make and be disappointed when you try to communicate with the company and you get ignored, or put off, he has emailed the company and telephoned them many time in the past few months and they have done nothing to help him. I am recommending that he take this to the better business bureau, I just wanted to be sure that word gets out about this terrible company and people are informed before they make a decision to give them the hefty price they charge for their showers.
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