Arelly Nmg
map-marker Brampton, Ontario

Poor quality purchase.

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Original review Mar 24, 2023

When I purchased from bath depot I thought the quality would be good since its specialized and a bit more expensive. I was wrong!

I purchased my toilet, vanity and shower column from there and every single item had an issue. My toilet was difficult to install, didnt install like a regular toilet and they dont tell you that. The toilet seat sits on two big pegs and shifts around when you sit on it. The vanity had a chip out of it and someone tried to glue it back.

It wasnt a return because the box was sealed. The shower column is faulty. The pressure in the hand held was trickling and when we called the company they sent us the part. When we took the column down to change it, it required that we take apart the whole guys of the shower.

Im not a plumber and I dont know why they expected me to do something so complicated with very little instructions.

Now the column leaks and the water wont shut off so we have been without a shower for a week. Do yourself a favour and go somewhere else.

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Pros:
  • Products seem to look beautiful
Cons:
  • Poor quality and there are there own brands

User's recommendation: Don’t buy from here

Salman W Lti

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Verified Reviewer
| map-marker Milton, Ontario

Broken sink

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Bath Depot - Broken sink
Bath Depot - Broken sink - Image 2
Bath Depot - Broken sink - Image 3
Sink broken within a month under normal use. Such a disappointment. I have to spend so much money calling plumber 3 times
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Loss:
$300
Pros:
  • Stylish
Cons:
  • Low reliability
  • Poor quality

Preferred solution: Price reduction

User's recommendation: Don’t buy from this company

George K Pkx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Tried to return product for full refund on a web purchase was told to contact head office for refund

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Bath Depot - Tried to return product for full refund on a web purchase was told to...
Bath Depot - Tried to return product for full refund on a web purchase was told... - Image 2
Customer service in Quebec was horrible very rude customer service representative didn't even give me a chance to talk and hung up on me said I had no choice but to take a store credit and that I could sell it on Kijiji. Store manager in Ancaster Stephan Giankos was very helpful... admitted problems with their new POS.
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Loss:
$1000
Pros:
  • Nice products
Cons:
  • Rude service

Preferred solution: Full refund

User's recommendation: Big box stores had no problem taking back the returns

Tom B Qbp
map-marker Brampton, Ontario

To the manager of Bath Depot

My name is Tom Blackwood I was at your store this morning May 4th 20i8 I already purchased a bathroom and screen new Tops a few weeks ago. First of all the store is beautiful and it is spotless clean. All the products in the store are placed so that the consumer can really see how it would look in there bathroom and it is very with it. The manager is just fantastic he is so helpful and very knowable and very pleasant as well I also had the pleasure to have spoken to the rest of the staff and they are good as well. Keep up the great work we love your store Thank you.
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Pros:
  • Service
Reason of review:
Good customer service
Anonymous
map-marker Brampton, Ontario

Bad Experience

It's a good company to work for, but in Ontario they are doing really badly because of poor management and district manager. Owners need to know how to treat their employees. I was doing the highest sales and the district manager yelled at me and fired me yesterday regardless of that due to favouritism. Even though I helped the store open last year on Sept 8 2014. If you apply here expect to work long hours with minimal days off. They're employers really need to learn how to respect their employees if they want the company to be successful in Ontario. Very disappointed.
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Reason of review:
Bad quality

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