Kristen Nug

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Verified Reviewer
| map-marker Glastonbury, Connecticut

PLEASE DO NOT ORDER FROM THIS HORRIBLE COMPANY!!!

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Placed the order on November 4th. I received an order confirmation number and tracking number.

The order was stuck in NH for weeks.

I contacted the company on 12/8.

they gave me a different tracking number. Red flag #1.

Then I checked the status of the new tracking number, the order was stuck in NY.

I checked on December 22nd, still in NY.

I checked on December 27, it stated the order was delivered on December 18th.

Never received the item.

They gave me a USPS tracking number.

They told me to contact the post office.

Called the USPS, they said the tracking numbers are not valid (USPS and second tracking number).

12/28 I filed a dispute with PayPal.

I entered the tracking numbers in the USPS website.

The second tracking number is not valid.

The USPS tracking number is The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse.

I send them the pdf files with this info.

They wanted me to confirm my address.

I did. They checked with Logistics.

12/3 They wrote Sorry for the inconvenience, would you like us to resend the items.

I was beyond done.

I'm not going through this again.

I wanted a full refund.

They stated in order to process the return I HAVE TO PAY A SHIPPING AND ORDER FEE.

I get nothing, and now they want to charge me!!!

I said absolutely not!!!

I escalated the situation to a claim.

They told PayPal I received the item and PayPal closed the case.

They have my money and I have nothing.

I still haven't received the item.

These scammers need to be shut down!!

This isn't their first time screwing people.

See other one-star reviews of this horrible company.

https://www.trustpilot.com/review/basubvide.com

If anyone has been screwed by this company like I have, and you probably will.

Please report them to the Federal Trade Commission, The Chinese Consumers Association and The International Consumer Protection and Enforcement Network.

Leave public reviews. I have been doing this.

Please get the word out on these thieves.

Some other red flags:

There are no reviews on their website.

There is no contact number on their website

There is no business address on their website

Different company name through PayPal

(COOLYxcxcsCOZY Co.Ltd)

This really makes me angry, and I hate to see others lose their money and be taken advantage by this horrible company.

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User's recommendation: Don't order from these thieves.

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