Bast Brothers Garden Center
Bast Brothers Garden Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bast Brothers Garden Center has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied. Pros noted: impressive selection and showroom that looks like a fancy magazine. Cons noted: post-sale customer service is horrible and prescribed advice resulted in plant damage.
Key Takeaways for Future Customers
- When reading Bast Brothers Garden Center reviews, ask for guarantees and warranties in writing.
- Document plant care instructions and product recommendations before use.
- Expect strong showroom selection but verify post-sale support details.
Negative Feedback / Risk Areas
- Appalling customer service and zero accountability reported.
- Damage after following recommended product use and refusal to replace affected trees.
- Customer complaints about lack of written promises or remedies.
Positive Feedback
Shoppers praise the selection and a showroom that appears magazine-quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bast Brothers Garden Center has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied. Pros noted: impressive selection and showroom that looks like a fancy magazine. Cons noted: post-sale customer service is horrible and prescribed advice resulted in plant damage.
Key Takeaways for Future Customers
- When reading Bast Brothers Garden Center reviews, ask for guarantees and warranties in writing.
- Document plant care instructions and product recommendations before use.
- Expect strong showroom selection but verify post-sale support details.
Negative Feedback / Risk Areas
- Appalling customer service and zero accountability reported.
- Damage after following recommended product use and refusal to replace affected trees.
- Customer complaints about lack of written promises or remedies.
Positive Feedback
Shoppers praise the selection and a showroom that appears magazine-quality.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Appalling customer service & zero accountability!
- Spent about $700 on trees; sought help with photos; was told to use a product; the tree burned the next day; owner wouldn’t commit to replacement.
I spent around $700 on trees and supplies. Then I brought photos in seeking help with an issue the trees had.
I was recommended a product and provided use instructions. Later the next day, I noted my tree burned.
I called the nursery emailed as instructed. Owner called a couple days later and would not commit to replacing the trees if they died as a result of this product and how it was recommended to use.
- Selection is impressive
- Showroom looks like it is from a fancy magazine
- Prescribed advice resulted in damage
- Customer service post-sale is horrible
Preferred solution: A guarantee that the trees will be replaced if they die as a result of the product they recommended and due to its recommended use.
User's recommendation: Ask for guarantees and warranties and get the promise in writing or on record. If you shop there make sure you find out how they will PROMISE to help you if your plant dies for no apparent reason, or as a result of BAD ADVICE they prescribe.
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