Tanya N Pts

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Verified Reviewer
| map-marker Horn Lake, Mississippi

Dissatisfied

Baskin Robbins - Dissatisfied
Baskin Robbins - Dissatisfied - Image 2

On yesterday I visit a Baskin Robbins in hornlake ms I wasn't satisfied with what I paid $9.88 for I never left drive thru I just gave it straight back to the employee instead of taking care of the problem which was refund me that didn't happen instead they took my ice cream back threaten to call the police then slammed and locked the window in my face plus they still had my ice cream they said they wasn't refunding me my money and to leave I have cars behind me I have never been treated like this before In my entire life especially by some kids my daughter was crying or ice cream Sundae that I bought looked like vomit and I contacted another store and was told if I wasn't satisfied and had not ate any of it I should have got my refund that didn't happen yall need to interview these children better because there was no customer service PERIODT

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Loss:
$9
Cons:
  • Bad a
  • Bad attitudes poor customer service

Preferred solution: Full refund

User's recommendation: Do not do drive thru go inside

Anonymous
map-marker Olney, Maryland

To file a complaint to corporate

Send me a phone number so I can call and speak to a supervisor ! I need to speak to a human as soon as possible
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User's recommendation: Do tfyuojvhkk

Jean Z Obv
map-marker High Point, North Carolina

Bad product

No pralines were in the pralines and cream ice cream. I bought it. I bought it three times in the last month from Food Lion on Westchester in High Point North Carolina. Its just nuts there are no pralines. This product is not correct. You need to stop selling it. I need to re-reimbursed the cost of that pint.
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Loss:
$9

Preferred solution: Full refund

1 comment
Guest

Same here i got no pralines in my ice cream.

Anonymous
map-marker Los Angeles, California

Certificate for a pint of ice cream not honored

Baskin Robbins - Certificate for a pint of ice cream not honored
Picture of certificate for a pint of ice cream not honored at several stores. They said, it is expired, but it does not have expiration. It should be honored.
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1 comment
Guest

This coupon do not expire! Call their hot line.

Baskin Robbins reputation and modes of operation have gone down the tube since Dunkin Donut took over the franchise.

Now is it owned by Windys. Dunkin people really don't care about Baskin Robbins.

Girish S Hia

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Verified Reviewer
| map-marker Pimpri-Chinchwad, Maharashtra

Staff is speaking customer rutly

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I request him for taste he had given me ,i order him same that he tasting me , For second icecream i told him give taste he told me we r not allow , n said if u want order fast n told very rutly he told if u want to complain
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Preferred solution: Apology

User's recommendation: Dont ever go in saudagar branch

Robert W Cgt

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Verified Reviewer
| map-marker Louisville, Kentucky

Gift card given, was invalid

I was given a $10 gift card due to rude customer service about month and a half ago. Now I tried to use that gift card, and when I swipe the card, it stated invalid. I re-swipe the card. And once again it stated invalid. I call customer service and enter the card number and code number. And it said it couldn't be found. Over and over again.
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User's recommendation: Can't say at this time

Bonnie Z Lbn

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Verified Reviewer
| map-marker Skokie, Illinois

Complaint

Since when is retail Baskin Robbins not open on Sunday? Baskin Robbins 4445 Golf Road, Skokie Il 60076 I ordered and charged four quarts ice cream for pick up Monday, November 21. I phoned today to inquire if I could pick up today Sunday. Was told retail not open on Sunday, come Monday - then she hung up. Too late to cancel, on my charge already. But I will never order again from Baskin Robbins. I will gladly inform my neighbors about the lack of service. You want my business - be polite. Be courteous.
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Shaunna Hzj
map-marker Albuquerque, New Mexico

Sandra is professional.tgey be to weigh in there quarts better

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Short on the courts of the fresh ice cream also they could have better personality and be more promptly. But as far as their cakes and the decorating other cakes they're very beautiful and made very beautiful and I just want to give props to Ms Sandra to Miss Debbie for trying to make everybody happy love you ladies God blesses
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Anshul T Vnu

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Verified Buyer
| map-marker Bengaluru, Karnataka

Very bad experience

Baskin Robbins - Very bad experience
I bought hot chocolate fudge from your retail store and your representative gave me only ice cream and hot chocolate, there were no nuts added in the ice cream
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Loss:
$5

Preferred solution: Full refund

User's recommendation: No recommendations

Kellie S Pfy

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Verified Reviewer

Don't bother ordering online

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I would give 0 stars if possible. I ordered an ice cream cake for my son's birthday on the baskinrobbins.com website.

The order was for pick up three days later and was assigned to their Lake Worth, FL location. Received an order confirmation and my credit card was charged $46. I arrived at the location on the designated day to pick it up and it had not been made. No discount was offered, I was told to choose a pre-made cake from the case.

They had a very limited supply. Suffice to say, I ended up with a cake I didn't want, in a terrible color and drove 45 min out of my way to get it.

Very angry and have disputed the charge with my card company. I would be VERY wary of ordering ANYTHING from the Baskin Robbins website.

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Loss:
$46

Preferred solution: Price reduction

User's recommendation: Avoid the website

Anonymous
map-marker Southaven, Mississippi

I don’t like how you all took the case not seriously

I got a email from the lady handling the Mississippi and Memphis that she dont win to do business with me 901496****
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Krishnakumar R Eec

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Verified Reviewer
| map-marker Chennai, Tamil Nadu

Box containing only half

Baskin Robbins - Box containing only half
Baskin Robbins - Box containing only half - Image 2
I bought a 700 grm of mango ice-cream 10 days before in Spencers when I opened the box i was surprised to see the box was only half the top portion is filled and the down portion is missing i asked the store but they are asking for invoice will anyone keep the bill for ten days.can you give the correct reason for incident can I use the ice-cream or not.If you want the photo of the container i can send. Please reply.
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Preferred solution: Get replacement for the product.

Susie.Q

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Verified Reviewer
| map-marker Waco, Texas

Refusal of service animal

I gave one star because there was not an option to give zero stars! I came in to the Baskin-Robbins

1616 Wooded Acres Dr.

with my service animal.

They served us all including a pup cup for my service animal. When we went to sit down and eat our ice cream my service animal was sitting next to me and my ice cream dripped on the table and the dog licked it. Apparently they do not clean the tables before or after customers have eaten.

I didnt think anything of it because we were eating ice cream cones but the table that we were sitting at had visible debris on it. When the employee approached me he said the animal cant be in the restaurant after serving me my husband our child and my service animal!

They had no problems taking my money for their products. Then he got his panties in a wad over my dog licking a drip of ice cream on the table.

My service animal is a 6 1/2 pound maltipoo. They are not supposed to question my service animal or my needs for her. It was embarrassing and humiliating!

I contacted Baskin-Robbins.

I was successful but they had to forward my complaint to the individual franchise owner. They said the owner would handle the matter and follow up with me. They did not follow up with me.

I contacted Baskin-Robbins again to let them know no one followed up.

They just dont care! OBVIOUSLY!!!

User's recommendation: I definitely DO NOT recommend the Baskin-Robbins in Waco Texas for anyone who has disabilities!

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Preferred solution: Let the company propose a solution

Shahul H Zjy
map-marker Riyadh, Riyadh Region

Complaint degraded

I am writing this from Saudi Arabia, Riyadh. Actually I am a fan of Baskin Robbins. But I had very bad experience in your Naseem Outlet, the sales man behavior is so bad and very arrogant. It is not only to me and other customers as well. The guy normally he is working in the Evening shift who is not good at all. How you guys are hiring such kind of staff and it will be badly affecting your image.. If you can take an appropriate action would be good for your business, otherwise you close the outlet. If you need more details I can share you further informations. Regard Shahul
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Pros:
  • Good ice cream
Cons:
  • Very long wait times

Preferred solution: Let the company propose a solution

Patrisha P Qml
map-marker Wichita Falls, Texas

Product availability Questions

Never being able to get any Lemon Custard Ice Cream.

Your products are the best but, I refuse to spend any more money with Baskin-Robbins unless I can get my my favorite occasionally.

I understand this flavor may be seasonal but, each time I call during the months suggested to ask if it is available, I'm told that it is no longer available - because it's sold out!

Well, if it sells out that quick, it would probably be safe to assume that many more people like myself enjoy that flavor too - wouldn't you think?

I have tried to speak to a manager about this but, even though a woman identified herself as the manager, I later learned that she is not the manager, so I don't know who I can speak with, or when.

I would love for someone to put me the on a Contact List so I can be called when it is available - IF it's ever going to be available again.

Thank You for any and all help to get this issue resolved.

P.S...It would be nice if it was stocked year-round in pre-pack like Gold Ribbon, which is always available is.

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Pros:
  • Flavor
  • Lemon custard and gold ribbon
  • Great product

Preferred solution: Make Lemon Custard Ice Cream available longer and more frequently, AND faster and better service.

User's recommendation: Don't expect to get much, if any help from the employees here in Wichita Falls, TX. The service and wait time is HORRIBLE!