Baskin Robbins
Reviews and Complaints
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Verified Reviewer | Horn Lake, MississippiDissatisfied
On yesterday I visit a Baskin Robbins in hornlake ms I wasn't satisfied with what I paid $9.88 for I never left drive thru I just gave it straight back to the employee instead of taking care of the problem which was refund me that didn't happen instead they took my ice cream back threaten to call the police then slammed and locked the window in my face plus they still had my ice cream they said they wasn't refunding me my money and to leave I have cars behind me I have never been treated like this before In my entire life especially by some kids my daughter was crying or ice cream Sundae that I bought looked like vomit and I contacted another store and was told if I wasn't satisfied and had not ate any of it I should have got my refund that didn't happen yall need to interview these children better because there was no customer service PERIODT
- Bad a
- Bad attitudes poor customer service
Preferred solution: Full refund
User's recommendation: Do not do drive thru go inside
To file a complaint to corporate
User's recommendation: Do tfyuojvhkk
Bad product
Preferred solution: Full refund
Certificate for a pint of ice cream not honored
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Verified Reviewer | Pimpri-Chinchwad, MaharashtraStaff is speaking customer rutly
Preferred solution: Apology
User's recommendation: Dont ever go in saudagar branch
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Verified Reviewer | Louisville, KentuckyGift card given, was invalid
User's recommendation: Can't say at this time
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Verified Reviewer | Skokie, IllinoisComplaint
Sandra is professional.tgey be to weigh in there quarts better
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bengaluru, KarnatakaVery bad experience
Preferred solution: Full refund
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't bother ordering online
I would give 0 stars if possible. I ordered an ice cream cake for my son's birthday on the baskinrobbins.com website.
The order was for pick up three days later and was assigned to their Lake Worth, FL location. Received an order confirmation and my credit card was charged $46. I arrived at the location on the designated day to pick it up and it had not been made. No discount was offered, I was told to choose a pre-made cake from the case.
They had a very limited supply. Suffice to say, I ended up with a cake I didn't want, in a terrible color and drove 45 min out of my way to get it.
Very angry and have disputed the charge with my card company. I would be VERY wary of ordering ANYTHING from the Baskin Robbins website.
Preferred solution: Price reduction
User's recommendation: Avoid the website
I don’t like how you all took the case not seriously
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Verified Reviewer | Chennai, Tamil NaduBox containing only half
Preferred solution: Get replacement for the product.
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Verified Reviewer | Waco, TexasRefusal of service animal
I gave one star because there was not an option to give zero stars! I came in to the Baskin-Robbins
1616 Wooded Acres Dr.
with my service animal.
They served us all including a pup cup for my service animal. When we went to sit down and eat our ice cream my service animal was sitting next to me and my ice cream dripped on the table and the dog licked it. Apparently they do not clean the tables before or after customers have eaten.
I didnt think anything of it because we were eating ice cream cones but the table that we were sitting at had visible debris on it. When the employee approached me he said the animal cant be in the restaurant after serving me my husband our child and my service animal!
They had no problems taking my money for their products. Then he got his panties in a wad over my dog licking a drip of ice cream on the table.
My service animal is a 6 1/2 pound maltipoo. They are not supposed to question my service animal or my needs for her. It was embarrassing and humiliating!
I contacted Baskin-Robbins.
I was successful but they had to forward my complaint to the individual franchise owner. They said the owner would handle the matter and follow up with me. They did not follow up with me.
I contacted Baskin-Robbins again to let them know no one followed up.
They just dont care! OBVIOUSLY!!!
User's recommendation: I definitely DO NOT recommend the Baskin-Robbins in Waco Texas for anyone who has disabilities!
Preferred solution: Let the company propose a solution
Complaint degraded
- Good ice cream
- Very long wait times
Preferred solution: Let the company propose a solution
Product availability Questions
Never being able to get any Lemon Custard Ice Cream.
Your products are the best but, I refuse to spend any more money with Baskin-Robbins unless I can get my my favorite occasionally.
I understand this flavor may be seasonal but, each time I call during the months suggested to ask if it is available, I'm told that it is no longer available - because it's sold out!
Well, if it sells out that quick, it would probably be safe to assume that many more people like myself enjoy that flavor too - wouldn't you think?
I have tried to speak to a manager about this but, even though a woman identified herself as the manager, I later learned that she is not the manager, so I don't know who I can speak with, or when.
I would love for someone to put me the on a Contact List so I can be called when it is available - IF it's ever going to be available again.
Thank You for any and all help to get this issue resolved.
P.S...It would be nice if it was stocked year-round in pre-pack like Gold Ribbon, which is always available is.
- Flavor
- Lemon custard and gold ribbon
- Great product
Preferred solution: Make Lemon Custard Ice Cream available longer and more frequently, AND faster and better service.
User's recommendation: Don't expect to get much, if any help from the employees here in Wichita Falls, TX. The service and wait time is HORRIBLE!
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Same here i got no pralines in my ice cream.