Basic Fit
Basic Fit Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 12 customer reviews. Consumers are mostly dissatisfied; 92% unfavorable and frequent requests for refund and cancellation.
Key Takeaways for Future Customers
- Read Basic Fit reviews and contract terms before joining; membership pricing and lock-in clauses are common concerns.
- Expect issues with billing and refunds; many customers request refunds after unwanted charges.
- Customer service and app/website access can be slow or unresponsive when resolving subscription problems.
Negative Feedback / Risk Areas
- Unauthorized charges and difficulty cancelling memberships reported.
- Long delays to fix broken equipment or access problems; reception staff often unhelpful.
- Complaints about contract changes, penalties, and high perceived price level.
Positive Feedback
Some users find locations clean, easy to get to, and generally easygoing; occasional helpful staff and positive experiences noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 12 customer reviews. Consumers are mostly dissatisfied; 92% unfavorable and frequent requests for refund and cancellation.
Key Takeaways for Future Customers
- Read Basic Fit reviews and contract terms before joining; membership pricing and lock-in clauses are common concerns.
- Expect issues with billing and refunds; many customers request refunds after unwanted charges.
- Customer service and app/website access can be slow or unresponsive when resolving subscription problems.
Negative Feedback / Risk Areas
- Unauthorized charges and difficulty cancelling memberships reported.
- Long delays to fix broken equipment or access problems; reception staff often unhelpful.
- Complaints about contract changes, penalties, and high perceived price level.
Positive Feedback
Some users find locations clean, easy to get to, and generally easygoing; occasional helpful staff and positive experiences noted.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Naples
Upset for receveing top ups to pay when i don't have a yearly subscription but a montlhy
- Invoices sent despite 3 months of inactivity.
- Last payment Sep; gym login that month; cannot login to app; not in NL; cancel name and data.
Hello how is possibile that i'm not using your services since 3 months almost and you are still sending me invoice to pay.
i had the option to end my subscription monthly so whenever i wasn't renovating the subscription should end immediately.
you can check my last payment has been done in September and also the login at the gym is on that month. So please stop sending me stuff to pay as i also don't live in the netherlands anymore.
I cannot login on the app since quite a while so it's also difficult for me to do something
i got robbed. scammed and you are also adding yourself here to push more.
cancel my name and whatever data you have please.
Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Duisburg, North Rhine-Westphalia
Meine Mitgliedskarte wird nicht gescannt
Ich möchte Zugang zu Club mit der Mitgliedskarte
Ich will keinen QR-Code
Ich möchte Zugang ohne QR Ich will die Karte.
Preferred solution: Ich möchte Zugang zu Club mit der Mitgliedskarte
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Osaka, Osaka
Dispute of Accumulated Charges – Request for Adjustment
- I contest a 219 balance.
- Card payments failed; charges continued; no notice.
- App shows 6 visits; seeks fee removal and base-period adjustment.
Hello Basic- Fit,
I am writing regarding the outstanding balance of 219 on my Basic-Fit Luxembourg membership.
I purchased the membership for short-term use and did not intend to continue beyond the initial period. After my card payments failed, the membership remained active without suspension, and charges continued to accumulate without any effective notification or usage on my part.
I contest the accumulation of fees and penalties under these circumstances.
I did not use the gym during this period, in fact I went 6 times as notified on my app, and I was not clearly informed that failed payments would result in continued billing rather than automatic suspension or cancellation.
I am requesting that late fees and administrative penalties be removed, and that the balance be adjusted to reflect only the base membership period actually owed. I am willing to settle the adjusted amount immediately to close the account.
If this cannot be resolved amicably, I will pursue escalation through consumer protection channels in Luxembourg.
I look forward to your prompt response.
Kind regards,
Aiken Barahira
Amsterdam, North Holland
Door was closed before the tourniquet
- Door handle missing; I can't enter.
- Knock heard; door opened via tourniquet; intercom unresponsive.
- I let the guy through the tourniquet; no fine.
Door handle was gone, and I could not come in. Somebody heard me knocking on the window and came to me through the tourniquet and opened the door.
Now we tried the intercom for assistance several times, but no one reacted.
I took the guy through the tourniquet. I do not want a fine for this when the assistance does not react.
- Train the whole day
- Fixing things takes too long
Preferred solution: Not the fine
User's recommendation: If something is broke fix it immediately and not wait weeks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnuleer mijn contract, annuleer alles, ik wil niets, ik weet niet wie, wat, alles uitschakelen
Ik wil niet lopen en ik weet niet wat het is
Wat is het, annuleer alles, ik weet niet wat het is Alles annuleren
- Alles annuleren
Preferred solution: Alles annuleren
User's recommendation: Wat is het, annuleer alles, ik weet niet wat het is
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Meppel, Drenthe
They have changed my subscription for a year
- Company breaks its own rules.
- I bought a premium monthly subscription.
- I canceled it after breaking my leg.
- Now I must pay until 30/09/2026.
They are just freaking bad company who break they're own rules , i have bought a premium monthly subscription , canceled it because i broke my leg , there was 4 weeks pay needed after i cancelled it , but now i see that i need to pay till 30/09/2026 .
- Pay me my money back i would not pay after cancelling
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ik wil niet
- Cancel Basic-Fit membership.
- Confirm termination and exact end date.
- Ensure no further payments are charged to my card.
Hello,
I want to completely cancel my Basic-Fit membership.
Please confirm the termination and let me know the exact end date of my contract.
Also, please ensure that no further payments will be taken from my card.
Geen abonnement en toch wordt er geld afgeschreven
Zijn telefonisch niet eens bereikbaar
Abonnement is opgezegd en toch wordt er elke maand afgeschreven
User's recommendation: Niet aan beginnen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lose money
So I pay for abonnement every 30 days in 25 but it took one time 25 as should be and day later second time but 30, those 30 were taken for nothing why?
I am not using my subscription for july and august and would like a refund
Mentioned before. Im on vacation and have cancelled my subscription and rhey are still gonna charge me the month of august
User's recommendation: Give a refund if they are not using your services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel my basic fit accounting want to terminate my basic fit contract
I do not go to the gym for because I am sick so I can not go the gym for now I am sorry for that my health comes first
User's recommendation: Basic-Fit the best
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
Za pośrednictwem pracownika klubu anulowałem pakiet i teraz otrzymałem wezwanie do zapłaty. O co chodzi?
- Lot of points in belgium
Preferred solution: cancellation of additional fee, no contact with customer service, no possibility to send e-mail on the basic fit website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMistake
I tried to contact basic fit without success, they did not respond, I have an email asking why I was charged
I have tried to contact basic fit support many times without success, I also could not send a query on the basic fit website (I have a screenshot)
Z pomocą pracownika klubu anulowałem pakiet I teraz otrzymałem wezwanie do zapłaty, czego ono dotyczy?
Unsubscribe
- I bought Basic fit comfort in the Netherlands and am now in Poland.
- I want to permanently cancel my membership and ask if I must pay until September.
Good day. I previously bought Basic fit comfort when I was in the Netherlands.
Unfortunately, due to life reasons I am in Poland. I would like to permanently cancel my membership. Please help me with this matter.
Do I have to pay until September if I am not returning to the Netherlands? Best regards.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain about a worker
- A staff member spoke loudly about my bag.
- I asked for a respectful tone.
- She said she isn't like other staff and returned angrily to check my bag.
Bad service
Bad customer service
Yesterday I trained in Rijswijk I forget my locker the a lady worker I first time see her come to me with speaking in shouting that I cant leave my bag hier then I told her to speak good not like this because you other collages dont speak and communicate like this then she told me Im not like other collages you can deal with other collages and then she come for me back with looking in angery way to check if return my bag this very rude and very baaaaa
Good service
The chatting customer service must communicate in English also because Netherlands only not enough..
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