Basic Fit
Basic Fit Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Basic Fit has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clean easy to get to, Easygoing, Lot of points in belgium.
Cons: Only care about money and locking you in contract, Poorly manned.Recent recommendations regarding this business are as follows: "Basic-Fit the best", "Avoid", "Avoid interaction with reception staff all careless idiots", "Look elsewhere for other options.", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Basic Fit has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clean easy to get to, Easygoing, Lot of points in belgium.
Cons: Only care about money and locking you in contract, Poorly manned.Recent recommendations regarding this business are as follows: "Basic-Fit the best", "Avoid", "Avoid interaction with reception staff all careless idiots", "Look elsewhere for other options.", "Stay away".
Consumers are not pleased with Billing Practices and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Basic Fit Reviews
"Issues with membership"
Hello I would like to cancel my membership. I paid February fees and I don't wanna pay anymore. If you can cancel everything please.
"Payment"
Za pośrednictwem pracownika klubu anulowałem pakiet i teraz otrzymałem wezwanie do zapłaty. O co chodzi?
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Verified Reviewer |
Hattem, Gelderland
To cancel my basic fit accounting want to terminate my basic fit contract
I do not go to the gym for because I am sick so I can not go the gym for now I am sorry for that my health comes first
User's recommendation: Basic-Fit the best
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
I lose money
So I pay for abonnement every 30 days in 25 but it took one time 25 as should be and day later second time but 30, those 30 were taken for nothing why?
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Verified ReviewerPayment
Za pośrednictwem pracownika klubu anulowałem pakiet i teraz otrzymałem wezwanie do zapłaty. O co chodzi?
- Lot of points in belgium
Preferred solution: cancellation of additional fee, no contact with customer service, no possibility to send e-mail on the basic fit website
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Białystok, Podlasie
Mistake
I tried to contact basic fit without success, they did not respond, I have an email asking why I was charged
I have tried to contact basic fit support many times without success, I also could not send a query on the basic fit website (I have a screenshot)
Z pomocą pracownika klubu anulowałem pakiet I teraz otrzymałem wezwanie do zapłaty, czego ono dotyczy?
Szczurowa, Lesser Poland
Unsubscribe
Good day. I previously bought Basic fit comfort when I was in the Netherlands.
Unfortunately, due to life reasons I am in Poland. I would like to permanently cancel my membership. Please help me with this matter.
Do I have to pay until September if I am not returning to the Netherlands? Best regards.
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Verified Reviewer |
The Hague, South Holland
Complain about a worker
Bad service
Bad customer service
Yesterday I trained in Rijswijk I forget my locker the a lady worker I first time see her come to me with speaking in shouting that I cant leave my bag hier then I told her to speak good not like this because you other collages dont speak and communicate like this then she told me Im not like other collages you can deal with other collages and then she come for me back with looking in angery way to check if return my bag this very rude and very baaaaa
Amsterdam, North Holland
Good service
The chatting customer service must communicate in English also because Netherlands only not enough..
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Verified Reviewer |
Nice, Provence-Alpes-Cote Dazur
Poorly trained and unmotivated reception attendants
Company makes promises to refund but altogether fail to deliver
in my case, a customer wanted to punch me because I inadvertently brushed against his arm, finding myself at a machine next to his; or another who tried to block the air outlet of the air con because the fresh air bothered him. In both cases, I reported the fact but the receptionist did not move. Not to mention that for some it is more, not to say only a competition for the most tattooed, to the point that their appearance ends up to be extremely disturbing to say the least. The rule for these agents is to be birds of passage to the point that turnover is incessant, which inspires very little customer loyalty.
I went elsewhere... and I don't recommend
- Easygoing
- Poorly manned
User's recommendation: Avoid
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Verified ReviewerMedewerkers
Ik ben vandaag na een lange tijd terug gaan fitnessen in de ladies only Basic-Fit te Borgerhout. Dit is voor mij de dichtstbijzijnde ladies only fitness maar jammer genoeg is het voor mij ook de enige ladies only fitness waar ik alleen maar problemen heb ervaren.
Dit kan ik toelichten met iets dat ik vandaag heb meegemaakt. Terwijl ik aan het fitnessen was op de onderste verdieping kwamen er opeens twee werkmannen onaangekondigd de ruimte binnen. Ik draag een hoofddoek, maar omdat ik fitness in een ladies only doe ik die uit en dus droeg ik vandaag een short. Ik voelde me heel oncomfortabel en overweldigd aangezien ik hier niet op gewaarschuwd werd door de twee werknemers Naima en Touria die vandaag aanwezig waren.
Ik kon hierdoor ook mijn training niet afmaken, wat het voor mij nog erger maakte. Nadien ben ik dit gaan melden aan de twee werknemers. Touria deed alsof ze me niet hoorde, terwijl Naima beweerde dat ze me niet zag en dat ze al de rest wel had gewaarschuwd voor de werkmannen die gingen komen. Vervolgens zei ik dat dit al vaker is gebeurd en dat ik toen ook niet gewaarschuwd werd.
Zonder verder antwoord of een verontschuldiging van een van beiden ben ik dan maar naar huis gegaan. Ik maak bijna nooit mee dat de werknemers hun werk goed doen en ik snap niet dat hier niets tegen wordt gedaan. Een ladies only fitness is er zodat vrouwen zich meer op hun gemak voelen maar dit is allesbehalve *** ik mij voel. In de voorbije twee jaar dat ik hier sport, zijn er al zo vaak mannen per ongeluk of zogezegd aangekondigd binnengekomen, wat natuurlijk niet hoort.
Maar ik snap vooral niet dat medewerkers Touria en Naima werken in zo'n bedrijf zonder dat ze überhaupt iets van hun plicht als werknemer voltooien. Nog nooit een lach of een vriendelijke blik heb ik ontvangen van hen.
Ik hoop dat jullie hier iets aan kunnen doen! Ik probeerde jullie ook al telefonisch te bereiken zonder resultaat.
Preferred solution: Apology
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Verified Reviewer |
Hamburg, Free And Hanseatic City Of Hamburg
Can't enter in the gym with my card
Hi, I have passed to Basic fit (before Mac fit) in España. But I usually live in Germany.
I try to still use the gym mac fit and I can't and as well I can't workout in Germans Basic fit as my card doesn't read when I scanned
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Verified Reviewer |
Brussels, Brussels Hoofdstedelijk Gewest
No answer
No one picked up the phone
Hehehhahsjjak bzbsh snjd beshevhehehhehdhhdhhdhdhhdhdhjdjdjsjjsjsjjsjsjsjjdjdjjsjdbbdhdhhdhdhhehdhdhh
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Verified Reviewer |
Nice, Provence-Alpes-Cote Dazur
Your conviction in court march 26 2024
Stubbornly stupidIn spite of multiple injunctions they have not paid.This behavior has a name: corporate hooliganism
Reference Portalis DBWR-W-B7H-OYTU (French Ministry of Justice)//Reference RG 23/00726
The conviction relates to damages in the amount of 800, the company ignoring some of the provisions of the Civil Code on the protection of contracts among the most basic which are opposed, unless there are valid reasons, to the permanent removal of a customer (a return to school is necessary). These have still not been settled.
Basic-Fit might have cash flow problems?
Its catastrophic stock price would suggest so... Or better, the company would be seized by an irrepressible attack of I-don't-care...?
The conviction can be consulted by everyone on the Ministry's website using the Portalis reference mentioned above.
User's recommendation: Avoid interaction with reception staff all careless idiots
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhelpful manager offering no help to track my order
My package is lost and no one is offering assistance to help find or compensate me!
I want my money back
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cherkasy, Cherkaska Oblast
I have an issue with payment
My membership was expired, and made two payment for four weeks by mistake
And I contact with support service and also sent Proof of payment bad paid two times, but my money didnt pretend to my bank account
Thank you so much
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Verified Reviewer |
Woluwe-Saint-Pierre - Sint-Pieters-Woluwe, Brussels Capital
Issues with membership cancellation
No body is there to help its just a robot who play on me. I want to stop or cancel home bike because late delivery.
So can please cancel my home bike thank you.
Its just boring waiting for doing just little thing. It has to be fix like in 5 minutes but it takes you 5 working days
NO AUTOMATICALLY RENEWED AS PER CONTRACT
NO GOOD FAITH BUSINESS
THE LOWEST LEVEL OF CUSTOMER ORIENTATION EVER SEEN. Renewing the contract was an awful experience.
Don't trust the contracts they offer. Apparently, they are not binding for them.
They didn't renew my contract, which obliged me to subscribe to a one-year contract and pay subscription fees again.
They wouldn't take any more money from me if they didn't have such a competitive price. Does anyone know other low-cost gyms in Luxembourg?
Preferred solution: Full refund
User's recommendation: Look elsewhere for other options.
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No need to call them mangers they are only desk attendants or receptionists, all complete tattooed ***
The desk attendants are complete tattooed *** They don't care about the well-being of the customer since the job doesn't offer any opportunity. No need to call them managers. They are just reception staff