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Baseus

Baseus

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What is your customer experience with Baseus?

Baseus Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Baseus reviews show a 1.3 star rating from 5 reviews with 80% unfavorable feedback; consumers report high prices, orders not received, and limited contact.

Positive Feedback

Some customers note the company will attempt to correct the problem, indicating occasional resolution efforts.

Negative Feedback / Risk Areas

  • Baseus customer complaints highlight missing deliveries and partial orders sent.
  • Repeated reports of no response from customer service and unreturned calls.
  • Billing concerns with charges posted despite no delivery and slow or absent refunds.

Key Takeaways for Future Customers

  • Confirm order confirmations and track shipments before relying on delivery.
  • Monitor billing and be prepared to pursue refunds or dispute charges.
  • Consider alternatives if responsive customer service is important.
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Media from reviews

Baseus - My order
Baseus - FraudBaseus - Fraud - Image 2Baseus - My order never came
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Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
order information money confirmation account payment scam answers bbb nail
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Ruth W Neb

I haven’t received my package and there’s no code sent just know I did file a complaint and charges

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I want to speak to someone about my order. I filed a fraud report against Baseclothing because I didn't get my package.

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User's recommendation: I would NEVER recommend BaseClothing you are are the devil and a theif

Sheryl F Wcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No product ever delivered!!!!! No e nail answers!!!!!

Scam! Reported to the BBB!

I will get my money back! Ordered Dec 16! Have emailed several times!

No reply! Order #1299!

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Loss:
$37
Cons:
  • No contact

Preferred solution: Full refund

User's recommendation: Dont use!!!! Scammers!!!

Lacinda Upc
map-marker Laplace, Louisiana

I received part of my order. The item missing is the Mardi Gras color block camoflouge cargo pants.

Received partial order,My card was charge for both items,but I never received my pants, so either I get my item meaning my pants I want my care refunded.I want my money back.

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Wanda M Thj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

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I have not received any information regarding my order and the payment has been debited out of my account.

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Loss:
$75

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy from them.

Tounia J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order

Baseus - My order

I placed an order in November and have yet to receive my order or any confirmation about my order. When can I expect to receive any information about this order?

View full review
Loss:
$54
Cons:
  • Order not received

Preferred solution: Deliver product or service ordered

Marzell Spj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My order never came

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Baseus - My order never came
Contains 1 confidential file for company representatives

My order was supposed to be her on the 5 I ordered it for surgery it is yet to to arrive I Ur styles I will not tolerate this

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User's recommendation: Products do not arrive

Marzell Spj

Fraud

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Baseus - Fraud
Baseus - Fraud - Image 2

Charging my card promised my outfit wld be here on the 5 I There products there customer service # does not wrk has anyone else had these problems

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User's recommendation: Beware

Geraldine J Tug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bangkok, Bangkok

Unable to place order

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You have not answered my call when I used the code for the call that you sent me.

I still have not received a call. I am still waiting. This has taken a week so far and I still have not heard.

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Pros:
  • Correct the problem

Preferred solution: Apology

User's recommendation: U call the person

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