Baseball Monkey Reviews

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customer service service customer order bat return store credit signature requirement place slugger
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Signature requirement for delivery

Bought a bat for my daughter, to be delivered to her at college. Little did I know Baseball Monkey put a 21 or over signature requirement on the bat. Shes not 21 and when someone else who is 21attemapted to sign, they would not allow it because it was not my daughter. Would up returning the bat and purchasing elsewhere without the restrictive signature requirement. Called customer service to see if they could lower the restriction and they refused, essentially making it impossible for my daughter to get the bat.

User's recommendation: Double check signature requirements.

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ID
#2463442 Review #2463442 is a subjective opinion of poster.
Location
Braidwood, Illinois
Loss
$17
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Cancel

I accidentally ordered gear I dont need and I want to cancel my order. That is it I just dont know exactly how to cancel my order.
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ID
#2428794 Review #2428794 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Order Not Shipped -- No Answer from Customer Service Email or Phone

I placed an order on July 28, 2019. The company represents that orders will ship within two days. Ten days later, the online information indicates only that the order is still "processing." I phoned & emailed the customer service department. No one is answering the phone during regular business hours, and no one responded to the email I sent three days ago.
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ID
#1615587 Review #1615587 is a subjective opinion of poster.
Location
Plano, Texas
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
New Reviewer

Return = store credit only

I ordered 2 helmets to match my current baseball teams gear. when they arrived they are different so I called immediately to ask to return. The ONLY return option is store credit "since these were discounted items". So even if they put something on Sale 1 cent (which was still considerably more than other stores but showed they had them in stock), YOU CAN'T RETURN THEM. In today's world there that revolves around customer service I think this is a major mistake. I can tell you this is the first and last time that I will ever shop on this site. I'd rather purchase my entire team new helmets than order from a company with a horrible attitude in customer service.
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ID
#1358096 Review #1358096 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
New Reviewer

Return bat

I purchased a bat for my son through you guys and it broke, someone from baseball monkey stated I had to call Louisville slugger for a return. A rep from Louisville states we have to get a return from place of purchase.
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ID
#1279690 Review #1279690 is a subjective opinion of poster.
Reason of review
Bad quality

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