New Reviewer

Nobody will return my calls or emails

The plastic end broke off of the Demarini bay I bought my grandson! Nobody will contact me about a warranty or anything!
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1 comment
#2248930

Everyone knows you go through the manufacturer for bat warranty issues not the retailer

ID
#3581618 Review #3581618 is a subjective opinion of poster.
Location
East Manchester, Pennsylvania
Pros
  • Fast shipping
Cons
  • Faulty baseball bat
Loss
$349
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor customer service

Their communication about orders is terrible. If you do not make an order through an account you set up, they will not give you the full details. I made an order without setting up an account. The order was cancelled because my billing address and shipping address did not match up. They said they sent me an email about this, that i needed to verify my address. The only email i got was an email that said there is an update to your order (not that it was cancelled) and that i needed to log into my account to see the update. Since i had no account, i could not see the update. I asked them to place my order again with expedited shipping since i needed it at a certain date, and they would not waive the detla charge on the expedite fee. I was happy to pay the original purchase price plus original shipping, but not the expedite fee on what i see as a lack of communication on their side. Poor communication and no empathy from their customer service.
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ID
#3391487 Review #3391487 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Signature requirement for delivery

Bought a bat for my daughter, to be delivered to her at college. Little did I know Baseball Monkey put a 21 or over signature requirement on the bat. Shes not 21 and when someone else who is 21attemapted to sign, they would not allow it because it was not my daughter. Would up returning the bat and purchasing elsewhere without the restrictive signature requirement. Called customer service to see if they could lower the restriction and they refused, essentially making it impossible for my daughter to get the bat.

User's recommendation: Double check signature requirements.

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ID
#2463442 Review #2463442 is a subjective opinion of poster.
Location
Braidwood, Illinois
Loss
$17
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Cancel

I accidentally ordered gear I dont need and I want to cancel my order. That is it I just dont know exactly how to cancel my order.
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ID
#2428794 Review #2428794 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Order Not Shipped -- No Answer from Customer Service Email or Phone

I placed an order on July 28, 2019. The company represents that orders will ship within two days. Ten days later, the online information indicates only that the order is still "processing." I phoned & emailed the customer service department. No one is answering the phone during regular business hours, and no one responded to the email I sent three days ago.
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ID
#1615587 Review #1615587 is a subjective opinion of poster.
Location
Plano, Texas
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
New Reviewer

Return = store credit only