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Bartons Motor Group

Bartons Motor Group Reviews

www.bartons.net.au
What is your customer experience with Bartons Motor Group?

Bartons Motor Group Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Bartons Motor Group has a 1.1 star rating from 4 reviews and overwhelmingly negative sentiment, with unfavorable rating distribution and repeated reports of poor customer service and communication.

Positive Feedback

Cars can be competitively priced and some buyers note value on purchase; Bartons Motor Group reviews occasionally mention price as a pro.

Negative Feedback / Risk Areas

  • Poor customer service and lack of responses to emails and calls.
  • Long delivery times and missed deadlines for vehicle handover.
  • Allegations of false advertising and vehicle misrepresentation.
  • Unresolved refunds and overpayment issues causing financial harm.
  • Inadequate servicing communication and rude staff.

Key Takeaways for Future Customers

  • Get all promises in writing and verify advertised vehicle details before purchase.
  • Confirm servicing options and availability if relying on weekend appointments.
  • Expect to follow up persistently on refunds and refunds or billing issues.
  • Consider other dealerships if concerned by customer complaints and communication risks.
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Show reviews that mention
services servicing issues agent online saturdays contact future matters communication
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Jai T Myz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sharing my experience

AI Highlights
  • - Confirmed purchase 8:30am; invoice received three days later.
  • - Overpayment not refunded after three weeks; bank details provided and follow-ups made.

Proceed with caution... I'm sharing my experience with purchasing a car via Bartons.

Wednesday at 8.30 am, I confirmed with Blaize that I would take the car and asked for an invoice, which I received three days later. The invoice was paid by my leasing company the following Monday morning, and the car was put onto a truck to Melbourne eight days later. This isn't the most efficient timeline by any means. Unfortunately, there was an overpayment made by the leasing company, which needed to be sent back to me.

After providing my bank details three times and making repeated follow-ups, it has been three weeks and I still have not received the overpayment. I am now not even getting a response or any indication of when this will be processed. I am extremely disappointed in not having this money sent back to me so I can register my new car in Victoria. It is just sitting in my garage waiting for this to be resolved.

On top of this, I'm paying lease payments on a car I cannot drive, nor can I afford to get onto the road without this money being returned. It appears Bartons' care factor is well below zero.

Loss:
$3125
Pros:
  • Car was competitively priced
Cons:
  • Service was below average

Preferred solution: Apology

User's recommendation: proceed with caution...

View full review
Paul Gcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Servicing

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AI Highlights
  • - They did not contact me after booking; I had to call to confirm.
  • - On Saturday only regular service was done; staff were rude.
Updated by user Sep 02, 2024

Contacted the manufacturer and going to a different dealership.

Original review Aug 02, 2024

I booked a service online. The communication I received said they would contact me, but I received no contact and had to call to confirm.

I arrived on Saturday for the service day. They were unable to look at any issues I had outside of the regular service. There was no communication specifying that on Saturdays only regular services are available and no issues can be addressed. Honestly, they fail to offer a comprehensive service.

The service agent was rude, stating, 'We don't do that on Saturdays.' When you work in the city 20km away, sometimes Saturday is the only day available to attend to these matters. I won't be using Barton's for servicing in the future.

Preferred solution: Updated Web site

User's recommendation: Be careful when purchasing that you check their service facilities.

View full review
Karyn M Ikp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

MISREPRESENTATION OF VEHICLE, FALSE ADVERTISING, BREACHING CONSUMER LAW

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AI Highlights
  • - Shipped car did not match advertised; modifications were illegal and undisclosed.
  • - No response to emails; pursuing court for Consumer Guarantee breach.
Contains 1 confidential file for company representatives
Updated by user Jul 05, 2023

Because Bartons ignore any communication the matter has now been referred to Queensland Tribunal.

Original review Jul 05, 2023

The car advertised was not the car that was shipped. Modifications made it illegal, and no mention of these were advised to us.

No response to detailed emails. Totally ignored.

Now having to pursue in court as contravenes Consumer Guarantee. Beware bad business practices at Bartons

Loss:
$55112
Cons:
  • Not upholding consumer law
  • Fasle advertising
  • No communication

Preferred solution: Full refund

User's recommendation: DON'T BUY - FALSE ADVERTISING AND NO COMMUNICATION

View full review
Emin Ytd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

No customer service

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AI Highlights
  • - Capalaba dealership promised delivery.
  • - Put everything in writing; verify accessories.
  • - They fitted a different product and delivery was delayed.
Contains 1 confidential file for company representatives

Purchased a used vehicle from the Capalaba dealership, the sales person made a lot of promises but didn't deliver. Make sure you have everything in writing and you triple check any accessories you are getting fitted.

Sent them a photo of exactly what was required but they fitted a totally different product they we cannot use. Once deposit is made, they want nothing to do with you.

Promised the vehicle would be delivered in one week after several phone calls and emails three weeks later we finally get the vehicle. Very disappointed, will not use this dealership again.

Loss:
$2000
Cons:
  • Customer service
  • Delivery time

Preferred solution: Apology

User's recommendation: Go to another dealership.

View full review
Briony T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

I AM DEPRESSED AND MADE TO SUFFER ITS UNFAIR

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AI Highlights
  • - False information about my air bag recall was given.
  • - My car was unregistered after the recall and I was told nothing else needed.
Contains 1 confidential file for company representatives

Hi there I have are big problem with holdan at capalaba as they have turned my life upside down due to giving me false information in regards to my air bag recall now I have sent then 7 emails and tried calling them but they don't wont to admit that I wastold false information now I had my car booked in befor the tmr deadline when I picked my car up I was told that everything has be done and I was marked of the tmr list well I was lied to and 2 days later my car was diredgested because of this FAULSE INFORMATION I have lost my job as I had no way of getting to the other side of town my job was really good with be patient but had no choice to let me go not to mention I have lost my house and leaving back with my dad and back on centerlink getting 600 are fortnight when I was getting 1200 are week my life has been turned upside down and left me surfing from depression and anxiety and on medication that I have never needed til now now I am getting ignored and made to suffer for this i am contacting the ombudsman and taking this to court as the information that was ment to be told to me was to take the form to qld transport straight away so they have are copy and was told that holdan should of emailed them as wel and they didn't Tuesday coming my car is getting repressed as I am paying for are car that I carnt drive now please tell me that this is *** but I am finding very hard and not getting anywhere and suffering everyday because of this I have proof I am back at my dads I have lost my job and on medication now If I take this to court I wil be sueing them as they can pay for everything I have lost and the pain and suffering over this the longer I don't get are response al get it sorted the more its going to make holdan look like *** this is my email to them and also send u the copy of the form they gave me wat I was ment to be told to do with it ok thank u

THANKS TO HOLDEN MY CAR WAS UNREGISTERED ARE DAY AFTER MY Ai R BAG RECALL WAS PROFOUND I HAVE NOW BEEN Without ARE CAR FOR 3 MONTHS AS I PICKED MY CAR UP I WAS TOLD THAT EVERY THING WITH QLD TRANSPORT WAS MARKED OF THE BOOKS AS DONE I ASKED IS THERE ANYTHING I NEED TO DO AND THE GUY SAID NO THIS HAS NOW PUT ME Without ARE JOB AND IN FINANCIAL DIFFICULTIES NOW I AM STRUGGLING WITH EVERYDAY LIFE Without NO JOB AND NO CAR QLD TRANSPORT HAS REQUESTED THAT I TAKE THIS FURTHER AS HOLDEN IS RESPONSIBLE FOR THIS AS I GOT TOLD FALSE INFORMATION THAT HAS LEAD TO NO CAR NO JOB NOT TO MENTION NOW I AM PAYING FOR ARE CAR I can not use SO HOPE WHO EVER IS RESPONSIBLE FOR THIS I WILL GET THIS SORTED AS THIS HAS NOW DESTROYED ME AND GOING THROUGH DEPRESSION It's NOT RIGHT AND U WILL BE CONTACTED BUY TRIBUNAL ON THIS SO I CAN GET MY CAR BACK ON THE ROAD AS NO ONE WANTS TO FIX IT SO I WILL MAKE SURE IT DOSE 163 VYD this email i have sent now 6 times and stil have got no response next will be I see use in court.

Loss:
$5000
Pros:
  • No comment
Cons:
  • No comment

Preferred solution: Let the company propose a solution

User's recommendation: Holdan turns people lifes upside down and don't do nothing about but ignore u

View full review

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