Tamea Oyy
map-marker Ashtabula, Ohio

They are Thieves!

I ordered 2 barstools in September 2012, have yet to receive either barstools or refund! have not even heard from them in 4 months! I have emailed and called literally dozens of times. They used to say "we will look into it", but now I can't even get them on the phone and no answer to my emails. This company is extremely unreliable and uncooperative! If anyone wants to buy from them, please don't! you will be very disappointed! I would have been fine with a refund, but apparently they will not even offer that. I fanyone has had any luck contacting them, please post!
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1 comment
Guest

the company has since folded, you will not be receiving any stools. They took money, never payed for the product, and if you payed with paypal you can win a paypal dispute.

Otherwise contact BBB. If you would like I can get you more info

Itzell Ypw
map-marker Helena, Montana

I cancelled my order on December 2012 and have not receeived the money back

Last year 2012 on November, I ordered two swivel stools. Order no. is 718-3****.Because I have not heard back about my parts in about one month, I cancelled the order in December 2012. Since then I tried to get my money back, I e-mailed them, left phone messages, but nothing happened. I paid $160.00 for the order and lost that money.Please help me to get my money backMy phone # 406-274-**** E-mail: daniel@***.comBelow is my confirmation order:> On 11/17/2012 4:10 PM, no-reply@***.com wrote:>> Dear Daniel Birlut,> Important Please Inspect Your Merchandise Before Signing The Freight Bill. Your responsibility is to inspect the products for "Any Damage" and note if any on the freight bill. THIS IS VERY IMPORTANT! Note on the bill any discrepancy, even a small dent in the carton. Do not be intimidated by the truck driver's presence (You may let the driver know that it is their choice. If he/she would rather you can just mark it damaged and they will be free to go or they can wait on you to inspect it properly) INSPECT THOROUGHLY The slightest container damage should be noted to exclude YOUR PORTION OF THE FREIGHT CLAIM LIABILITY. Thank you for your continued support.> Your order no. 718-3**** has been received.>> Order Summary:>> Item> >> Qty> >> Description> >> Options> >> Rate> >> Amount>> 75230 Set of 2 30'' Swivel Stools> >> 2> >> 75230 Set of 2 30'' Swivel Stools> >> > >> $80.00> >> $160.00>> Tax> >> 0.00>> Total> >> $160.00>>> Order Shipping Information:> Daniel Birlut> 1945 Wooten RD> Helena MT 59602> United States> Phone: (406) 274-****>> Ship Via: Free Shipping Excludes HI, AK_>> If you would like to track the status of your order, please go to https://checkout.netsuite.com/app/center/nlvisitor to access your account. Log in using the email address and password you provided during checkout.>> Thank you for your business.>> Barstoolsupercenter>> From: Daniel [mailto:daniel@***.com]Sent: Monday, December 17, 2012 11:06 PMTo: status@***.comSubject: Re: Your order no. 718-3**** has been received HiI want to cancel the order. Please reimburse me on the same credit card I payed.ThanksDanie
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Loss:
$160
Anonymous
map-marker Los Angeles, California

Barstool Super Center Complaint

I ordered 4 stools in September 2012. They have not been delivered as of February 2013. I have called, emailed and left messages on several occasions and have not heard back from anyone since November of 2012. They have my money and I have no stools. I also tried to cancel the order but no-one has gotten back to me. I will report this firm to the BBB. In all my online shopping I have never had this happen. Such a dissapointment. Michelle is the only representative that at first responded to my inquiries. But even now she is no longer answering her voicemail.
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Loss:
$800
1 comment
Guest

the company has since folded, you will not be receiving any stools. They took money, never payed for the product, and if you payed with paypal you can win a paypal dispute.

Otherwise contact BBB. If you would like I can get you more info

Anonymous
map-marker Atascadero, California

Buyer of Barstools BEWARE of BarstoolSuperCenter!

I ordered 3 stools in Aug 2012. By Oct 2012 I began calling about my order. No one there was able to give me any info on my order. Same story every time. Supervisor will have to look into it (never there when I call). By Nov 2012 I was out of patience and asked to cancel the order. Was told it would be $10 cancellation fee and would take up to 21 days for refund (they charge when you order, not when your order ships like most companies). 47 days later, no refund. Today they gave me the usual run around story. Billing people are never available either though they said I could ask for billing dept. So I said I had no recourse but to sue them. The person said are you threatening me. No, its just a fact I will be sending a letter to that effect and absolutely will file against them. DO NOT ORDER from this rip-off company!
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Loss:
$585
Anonymous
map-marker Wentzville, Missouri

Net super center/barstool super center

I have been trying for eight weeks to get my refund for a bar stool sent back. They just keep saying we will look in to it .They never get back to me.All I get is computer generated responces we are still looking into your situation .Try calling on phone you get I have to give this to another person or the person who takes care of that is gone.You also have to pay your self to ship back and they chage a restocking fee. Do not buy from them you wont get your money back at all
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1 comment
Guest

the company has since folded, you will not be receiving any stools. They took money, never payed for the product, and if you payed with paypal you can win a paypal dispute.

Otherwise contact BBB. If you would like I can get you more info

mark Yvd
map-marker Killeen, Texas

BarStoolSupercenter.com

I called prior to an order for bar stools and was told the stools were in stock and would ship the next Monday. I gave them my credit card and it was charged immediately. The web site says that they had been shipped. 2 weeks goes by and the web site says order pending fulfillment but still says shipped. I call them and they tell me the web sites says it takes two weeks. 4 weeks goes by and the person tells me she will get back to me (she was very nice) over the phone. 6 weeks goes by still no phone call or email and no bar stools. I email and she still doesn't have a delivery date and can't give me one. I said ok just cancel my order. Then I was charged $0 for cancellation ok, them I'm told it take 21 days to get my money back. Now I'm really pissed. I am a merchant it doesn't take 21 days to credit a credit card. They had my money for 6 weeks and now they want to hold it 3 weeks more. They lied, took my money and are jerking me around on my refund. I would go somewhere else. Also the same stools were $22 less at Sears.
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Anonymous
map-marker Atascadero, California

Barstool Super Center -warning, don't buy!

I bought a $189 barstool from this online store, Barstool Super Center, in June. They charged my credit card, but did not deliver the product. It has became a voicemail and email nightmare. They kept stalling, saying they would "look into it." Example: "I apologize you have not been updated on the status of your order. I will contact the manufacturer and see if I can get an update for you. I will let you know what I find out." They never located the actual chair, so in August I cancelled the order - by phone, which they "forgot". I tried again by email, and have been back and forth ever since trying to get a refund - it's now the end of September, and instead of refunding the money, they say they are "looking into" it now. "Unfortunately there is a process that we have to go through before we can issue a refund that usually takes 14-21 business days. I am looking into this for you. As soon as I find out any information I will forward that to you." If a company takes money and doesn't provide the product or give a refund, it is theft! I hope I save someone else from getting ripped off by Barstool Super Center.
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Adina E Bsp
map-marker Bellevue, Washington

Finally Came and BOOO

well, it FINALLY came...DAMAGED!! The corner was badly chipped, I don't belive it was FedEx....the box was well in tact. I called, left a message, then filed a complaint with the BBB aka Businesses Buy our Benefits. I know nothing will hhappen, so after taking this stuff out the box, with it sitting in my kitchen I decided to go ahead & put it together, cuz I really just don't have the time nor the energy to fool around with this company again....I heard the same reports as others did, so if you DON'T want to get your item in ANY time soon & want to be jerked around, go ahead and order from them..
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Adina E Bsp
map-marker Bellevue, Washington

Not Worth The Wait or the Trouble

2. Written by MsMnMs o n October 12, 2011 OMG, really?! I ordered on 9-30-11, they were quick to take the money out of my account, now when I call in to check on status, since it still says "pending fulfillment" "Anne" says "it's ONLY been 7 days.." this is some... I was hoping it wouldn't be like this, I don't care how nicely you tell me "I have no idea when it'll be shipped, its probably going to take longer than we said, if you try to cancel you'll loose $10 on top of the 14 business days--and 8 weekend days to boot....." it's still GARBAGE!! I want my set!!!!
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mdz
map-marker San Diego, California

Barstoolsupercenter bad customer service

I ordered four barstools from barstoolsupercenter online, when they arrived saw that they were in about 50 pieces each had to be totally assembled, did not say on website, took about 4 hours each one to put together, wanted to return but would have had to pay shipping both way plus a ridiculous restocking charge which also didnt say on website. After finally getting all together, on the last barstool, the footrest didnt fit right so it's still not complete, another one is already falling apart, will never order online any product that doesnt have a customer reviews section.
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6 comments
Guest

I ordered 3 barstools in August and had my credit card billed for $2100. I have never received any barstools, delivery date, a phone call response to all of my messages which were " relayed" by Rebecca to a mythical supervisor named Pam.

Guess what? No matter how many times I call I never hear from the apparantly non-existent Pam. I thought I was dealing with a reputable company but obviously I now have to assume the whole thing is a scam. Disgusting liars at this phony phone number.

5 months now and nothing.

How do these disgusting liars sleep at night with their disgusting lying business practices. DO NOT BUY ANYTHING FROM THESE THIEFS !!

Guest

We ordered three barstools almost two months ago and paid with paypal funds and now we have no barstools and didn't realize paypal only covers transactions for 45 days??? I don't think we're getting any stools or our money back!

Guest

:cry :( well, guess what FINALLY came?!?!? yup, my Berringer 2 24" stool set...DAMAGED!!

The corner was badly chipped, no, I don't belive it was FedEx....the box was well in tact. I called, of course, leave a message, then I filed a complaint with the BBB aka Businesses Buy our Benefits...cuz I know nothing will hhappen, so after taking this stuff out the box, and it sitting in my kitchen I decided to go ahead and put it together, cuz I really just don't have the time nor the energy to fool around with this company again....just like my counterparts on here, I heard the same reports, so if you DON'T want to get your item in ANY time soon, and want to be jerked around, go right ahead and order from them....nice chipped pub set..(I hope you can tell the sarcasm in that last statement) :roll

Guest

OMG, really?!?!? I ordered on 9-30-11, they were quick to take the money out of my account, and now when I call in to check on status, since it still says "pending fulfillment" "Anne" says "it's ONLY been 7 days...." this is some...

:( I was hoping it wouldn't be like this, but I don't care how nicely you tell me "I have no idea really when it'll be shipped and its probably going to take longer than we said, and if you try to cancel you'll loose $10 on top of the 14 business days--and 8 weekend days to boot....." it's still GARBAGE!! I want my set!!!!

Guest

Same thing. I ordered 2 barstools from barstoolsupercenter.com.

They were entirely different from the picture shown, even the upholstery was different. They used a scam that said there was only 4 left, so better hurry.

I paid $178. for the pair and by the time I pay shipping and the restocking fee, I will only be refunded $40.00 Do not buy from this company!!!

Guest

Ordered over 2 weeks ago and cant seem to get an order status.. they said they need to call the manufacturer and will call me back...

so far, no return call.

Im thinking they somehow lost my order... we shall see..

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