THEY REFUSED TO COME TO A FARM CALL. WE HAD A CHAMPION SHOW HORSE THAT BROKE HIS LEG
This happened Friday Oct. 26th. Our beautiful 3X World Champion Show Horse broke his leg. We called Barry County Vet to come to a Farm Call that evening. Dr. Pointer was on call. He asked whose horse and what was wrong? We told him our horse & we think he broke his leg. He then began to give us every excuse under the sun why he couldn't come out. We have been regular customers for several years, he said we weren't but I assure we are! He said he didn't even care if he got fired over this. I called their office Monday morning to complain to the Head Vet. He wasn't in that day. I called back Tuesday they said he was on a farm call and would be back in a couple hours. I called back another excuse. I called for 4 days, sometimes 2X a day. The last call they said he was in the barn and would be right in & would call. NO CALL!!! I was fuming by then and left a not so nice message. I told him he was a coward for not speaking with me. What kind of Vets are you guys? We had another Vet out the next morning and yes his leg was broken and he suffered all night long. I vowed I would spread the word as to what they did to us. I'm warning everybody. Don't use them, you could lose a beloved member of your family just as we have. Thank you for reading
Barry County Veterinary Service Pet Medical Service
Reason of review
Poor customer service
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