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In March of 2017 I ordered a book from the Barnes and Nobles website and paid for it with my Chase debit card. The website shows it was shipped on 03/09/2017, but does not display any shipping progress beyond that, and today is already 03/15/2017. Supposedly UPS is...
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3.8
I didn't like
  • Delayed order and abuse of my debit card
#1021368
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I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and called customer service to try to change it to my address because it was a birthday gift for my daughter. I was told that they were unable to do...
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In January I rented a textbook for $49.59 which was quite expensive to begin with and now Barnes and Noble wants me to return in only 2 months later and they are threatening to charge me the cost of the book (a soft cover book called "ServSafe-national Restaurant...
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#1017240
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A Book By Nicholas Smith Review

#923107
3.1
I have an account and im wanting to leave a review in a fantastic book by Nicholas Smith. I think this is absurd as reviews help a book sell. I wont be purchasing books from your company and as a new customer it has completely put me off. I think you need to rectify this as im not the only person unable to leave a review.
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Barnes And Noble Digital Team Review

#917780
This was the worst customer service I have ever encountered! I am so unhappy now! Then I see the name of this team and Im upset even more. Calling it tge pissed customer team just mocks me even more! At this point Amazon is looki g better and better!
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Barnes And Noble Customer Care Review

#915542
1.5
Barnes and Nobles sucks! I had ordered a textbook from them as it was REQUIRED for my class. Was supposed to arrive in 3-5 days. I never got it. It wasnt until two weeks later that they sent an email saying that my order was cancelled. And they expect me to go back to tge store?! *** no!!! Thag book was my lifeline and they took it from me!!!
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Nook Color Review

#887278
2.4
Surprise! They don't sell chargers for their older Nooks! They want you to buy a new nook! Left mine in a hotel room. B&N employees were full of excuses and misinformation. They claim they can't get the Chargers anymore from their source (?!). Don't buy a Nook unless you can afford a new one if something happens to your charger. #sleazy
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Never, never , never order from Barnes and Noble's warehouse! Aside from Barnes & Noble's physical stores, they have a warehouse you can order from. It appears that Barnes & Noble stores do not carry textbooks; so if you want a textbook you have to order it from their...
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I rented Focus on Personal Finance with Access Card from Barnes and Noble, which took 3 days longer to receive than my book from Chegg. When I did receive it, guess what, no access card. So I called and was told that according to their terms and conditions accessories...
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1.0
I didn't like
  • Poor product description
  • No care for their customers
  • False advertisement
#1001060
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Long story short - I ordered something through Barnes and Noble Marketplace from a 3rd party. The item never arrived. The 3rd party claimed it did and produced a USPS tracking number. Upon investigation, that number was associated with a different shipping address than...
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The employees are unnecessarily rude. I was purchasing a Russian language book for a friend, as someone who already knows good Russian, I chose a book that seemed good. I looked through it and everything seemed like good instruction. The cashier looked at my book and...
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Anonymous

Anonymous Sounds like she thought she was being helpful and you're just overly dramatic.

I had a giftcard issue today, I put a giftcard on my 7" tablet and when I bought my Audiobook it charged from my credit card first instead of charging from my giftcard. When I called 1-800 the book they told me that they Audiobook is separate from everything else but...
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#982636
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I received a book as a Christmas gift. I went to return it. The book cost $29.95 and the clerk would only give me a store credit of $15.00. I asked her why when the book cost more. She said it could have been reduced to 30%. I told her that this particular book has not...
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Anonymous

Anonymous You don't even know where the book came from! The person who gave it to you could've pulled it out of a dumpster. Why do you think you're entitled to return it to B&N for full...

offconsumerpissed

offconsumerpissed Seems like the classic "Get a gift that was bought with a discount and then try to get cash back for the full price of the item" scam. I'm happy to hear fewer companies are fa...

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I received at textbook back in September. I did not notice that the spine was damaged until a month into my rental. I did not think anything of it, except for B&N has *** textbooks for rentals. No other problems with the textbook, so why do I care that there is damage...
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2.9
I didn't like
  • Way they take advantage of poor students
  • How they handle textbook rental and customer service
#980317
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