Barner Murphy Inc

When you do business with a company, you want to know that the business has a reputation of backing their product/ service with honesty and integrity. I have given Barner Murphy, Inc . one star (that’s the lowest you can give) because they lack those values. On June 23, 2019, I called Barner Murphy, Inc. and Mr. Murphy replied to my message with a text. I had water pooling around my hot water heater. Mr. Murphy gave me a price of $2450, including the replacement of the exchange tank. I explained to him that the exchange tank had just been replaced in September, he said OK knock $75 off the price. In addition, I had a coupon for $50 so the price was $2325. Mr. Murphy never came out to my house to look at what seemed to be a leaking hot water heater, he just looked at pictures via text. On June 24, Mr. Murphy ordered the new hot water heater and sent his partner and an employee out to replace my old hot water heater. On June 25, I went down to my basement and saw the same water pooling around my hot water heater as I did on June 23. I called Mr. Murphy and he was able to come out on June 26 to inspect while my adult daughter was home. After inspecting, Mr. Murphy phoned me at work and stated that my air conditioner condensation line was blocked and it was leaking and causing the water pooling around my water heater. My reply was, are you saying that I didn’t need a new hot water heater? Mr. Murphy’s reply was I saw your hot water heater when it was pulled and it was full of sendiment. I questioned him again, did I need a new hot water heater? He laughed and gave me the same reply. Two things here: 1) Mr. Murphy never saw my hot water heater, he didn’t come to my house to inspect or replace the old hot water heater and 2) Mr. Murphy never stated that my hot water heater was leaking, only that it had sediment at the bottom. Hot water heaters can have sediment and may need to be blead, but it doesn’t mean you need a new one or that it is leaking. Bottom line is it was my air conditioner condensation line that was leaking. I do not believe that I needed a new hot water heater. Mr. Murphy errored when he did not come out and inspect the leak and water heater prior to replacing it. He made an assumption….and mistake. I get it, we all make mistakes. And when you do make a mistake, you need to admit the mistake and resolve it with your customer. Mr. Murphy did neither one. I don’t think I am being unreasonable to say: I expected Mr. Murphy to either apologize or to refund me the labor for the install of the hot water heater. He didn’t do either one, instead his self-righteous phone conversation with me degraded in such a way that it let me know his true values and the values of Barner Murphy, Inc.