Your Dog will most likely be abused if you are having it trained by Barking Oaks. I will NEVER use this company again. I brought my dog in for a simple nail trimming. My dog is dog reactive and this was explained to Hansey and her staff several times prior to our arrival. I was assured that we would be accommodated. The staff on the phone quoted us at $8, and said they would do it in the front really quick and have us on our way. We have been training our dog for months with other dogs to get her to be able to control herself around other dogs. She has shown great progress although slow. WE ARE TOTALLY AGAINST ANY FORM OF PUNISHMENT with the exception of “time-out” in the bathroom. We do not hit our dog, we do not use any form of collar that chokes, shocks, or spikes. We reward good behavior with praise and treats, and we use time-out in cases that require more severe corrections. Our dog is well behaved, obedient, and playful with our small children, and she is a huge people person. I called the number for Snippers to get ahold of them. Apparently Barking Oaks bought out Snippers. No one informed me of this on the phone when giving me directions to get there. I arrived at Snippers and the place looked abandoned, because it is. I called again at that point and they answered Barking Oaks. I had to check my phone to make sure I dialed the number correctly. On our arrival, there were dogs in the front, which is normal, it is a dog place. However when I informed them I would wait for the dogs to be taken in the back so we could do the nail trimming, I was told “oh, she’ll be fine just bring her in.” No matter what was said to Hansey, she just argued that my dog would be fine and to go ahead and bring her in. Reluctantly I brought her in, and as I knew she would, my dog began lunging and panicking until Hansey finally took the other dog to the back. If this was not enough, Hansey then came to get my dog to take her to the back where all the other dogs are. I reminded Hansey that my dog is reactive and that would be a bad idea even though the other dogs were caged. Hansey then reassured me that it would be just fine, that she is a professional and would be able to handle it and that she was totally against the negative re-enforcement and punishment methods of training. At that moment, I felt that perhaps she could show us something new and I allowed her to take us into the back to perform the nail trimming. THE FIRST THING SHE DOES IS PUT A CHOKE COLLAR ON HER. No matter what I said to Hansey at this point, she only replied with things like “Let me show you this…” as if the months of training we have been doing with our dog hadn’t shown us anything. I reiterated many times that I was ready to leave and that this form of treatment was unacceptable, and Hansey only continued to use my dog to “show” me how reactive she is around other dogs, and PUNISH her with the choke collar. She took several phone calls in the middle of “showing” me all of these things. (Rude). She yelled constantly at the dogs, I mean yelled. Like loud shouting yelled. She even bullied one of her other customers there into walking her dog past my dog, just to “show” her other customer what dog aggressive is. Here are some of the things she said to me or that she said to other staff members: “Just let that dog out so I can show you what this dog does because she is dog aggressive.” –Said to a staff member. Our dog proceeded to panic and lunge at the other dog. “You can’t feed dogs unless they are doing what you want them to do, it’s a survival thing, they get to a point where they have to do what you want them to do in order to survive.” –Hansey’s advice on how to properly train our dog. “I recommend using a shock collar or spike collar on your dog, those might not even be enough to stop her from reacting like that around other dogs.” –Hansey I don’t understand how people do business with this place more than once. If you have your dog in their “hotel” and you care about your furry family member, I would recommend that you find another place to put up your pet. No doubt she is “training” your dog while it is there.